We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Comfortable” 4 of 5 stars
Review of Hyatt Regency Jacksonville Riverfront

Save Saved
You added Hyatt Regency Jacksonville Riverfront to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Regency Jacksonville Riverfront
3.5 of 5 Hotel   |   225 East Coast Line Dr, Jacksonville, FL 32202   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Book Early & Save
Ranked #50 of 131 hotels in Jacksonville
GreenLeadersSilver level
NH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Very Comfortable”
4 of 5 stars Reviewed May 5, 2014 via mobile

Was in town for a quick business meeting. Stayed because of consistently good accommodations from Hyatt. Selected a standard King-size room without a city view, though we had a room with a partial river view. The room size was nice, the bed was comfortable and the bathroom was spacious, though the shower water pressure was poor. The air conditioning worked well and provided good white noise. The staff was very kind and helpful. In room coffee is by Starbucks and the breakfast buffet was very nice. The riverfront location was great to walk or run along the river and was very close to the water taxi. We did not have a car, so the water taxi was great to get across the river. We didn't get to use the gym and pool, but they did look very nice. We would definitely stay here again.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

736 people have reviewed this hotel

Traveler rating
    218
    280
    154
    48
    36
See reviews for
96
121
40
365
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lakeland, Florida
1 review
5 of 5 stars Reviewed May 5, 2014

I booked a room and stayed at the Hyatt on May 3-4., 2014. I booked tge room that overlooked the riverfront and it was beautiful (15th floor). The room was nice, the staff was AMAZING and the breakfast was really good (must get the eggs to order). The staff was really happy and pleasant. Hyatt must really take care of them, if not they should since the staff is why I will be returning.
Thanks Hyatt for the wonderful experience I shared there with my daughters .

Room Tip: Get a room with a view,,,you won't be sorry!!! We watched the dolphins swim from our room
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, May 13, 2014
Dear Doritha W.,

Thank you for sharing your experience at Hyatt Regency Jacksonville Riverfront. I am pleased you enjoyed all aspects of our hotel; especially our amazing views. We appreciate your business and look forward to your next stay with us.

Kind Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
261 reviews 261 reviews
35 hotel reviews
Reviews in 83 cities Reviews in 83 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 3, 2014

Quick & friendly check in.
The room is big & clean. Very comfortable bed & restroom was also nice.
The in-room dining was a bit pricey.
Overall it's a nice place, but not a destination.
I would stay again.
There is a $15 charge for self park & $20 for valet.
The valet/front door attendants were very friendly.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 1 week ago
Thank you for sharing your positive comments regarding Hyatt Regency Jacksonville Riverfront. We are pleased you enjoyed your overall stay. We appreciate your business and hope you will come back to Jacksonville in the near future.

Kind Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minooka, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2014

Every word of this review is dispassionately accurate. My employer is a federal agency that places conferences out for bid and generally chooses the lowest bidder. We were given a conference room rate of $83 per night. It appears that this property relies upon low budget conferences to maintain positive cash flow. The property is old, and in need of major renovation. My room had newer carpeting and a recent coat of paint in the bathroom, but the shower surround and toilet base were heavily calked to hide the worn, chipped grout and the bath had a musty and unpleasant smell. The granite countertop in the bath was worn and water damaged. The shower could not be properly adjusted to maintain a constant temperature, and both my wife and I were scalded by hot water. While there, I witnessed an armed police officer asking a guest in an adjacent room whether "he would behave". The premium river view rooms my fellow conference attendees occupied were of no better quality.

When we visited the pool, we noticed that the flood light in the pool had been removed and placed on the deck, with the underlying electrical wire trailing from the water to the light itself.

This hotel is located near the Jacksonville River Walk complex of restaurants ands bars, but this area too is in need of major renovation, with mold stained awnings, chipped concrete, and rust stained bridges the predominant theme.

Within one day, I checked out and moved my family to the Omni less than half a mile away.

Room Tip: If you visit this area, stay at the Omni. This too, is an older property, but is properly maintained...
See more room tips
  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, May 13, 2014
Dear RobertB,
I’m sorry you did not enjoy your stay. Your rate of $83 is not a typical rate at our hotel, it is actually the per diem in Jacksonville. We appreciate your feedback. If you would like to discuss your stay in more detail, please contact me directly.

Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 2, 2014

My husband and I spent four nights recently at this Hyatt. Once a very nice hotel, but it looks tired. Some needed updates would bring it back up to par. The room is adequate, the bed was comfortable, but the bathroom tile was needing an update and the showerhead needed to be moved up at least six inches to accommodate the average height person. I am 5' 6" and needed to duck to get my hair washed. There was also a bit of black mold on the shower curtain which is never pleasant. Speaking of water, the water softener was on overkill and it was one of those showers that made you feel like you couldn't get the soap off. Also, the hot and cold on the faucet had a problem switching from one to the other, so warm water teeth brushing was what we got. We did eat there and had a corporate dinner of steak and it was delicious. Breakfast buffet was the same each day, but that may have been chosen for our corporate event.
I will end with the positives. The hotel is in a great location next to the Landing and an easy cab ride to most things downtown. The elevators run quickly and staff is friendly.
If we needed a hotel in downtown Jacksonville, I might check other options.

Green Features: Did not notice any postings for environmentally-friendly options such as towel or water savings.
  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 1 week ago
Dear Brenda M,

Thank you for your feedback regarding your stay. Please accept our sincerest apologies for the inconveniences you received. In regards to the condition of hotel, please know that we are in the planning phases of a renovation. We appreciate your business and hope you will stay with us again.

Kind Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aloha, Oregon
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 30, 2014

Nice hotel and great morning buffet in the restaurant. The rooms were nice. We don't know why, but we were put in a wheelchair accessible room which we didn't need. Guess the hotel was that crowded. Had to ask for water glasses every day except the last one as they only gave us one glass every day. Also had to ask for towels as we were never given the same each day. Had a problem with teenagers one night as they held their prom at the hotel. Loud crowd of underage drinkers. Had to call security twice to get the kids to quiet down. I don't know how or why kids get hotel rooms. Also opened our door once to see a young lady walking down our hall with a bottle of beer in her hand. Had to also ask a group of kids who were outside our room to quiet down. Security was great though, but wish they wouldn't allow underage kids to have rooms in the hotels. They honestly don't think of others in the hotel!! The hotel management did send up a nice bottle of wine, some fruit, cheese and crackers to our room the next morning, but our room had not been cleaned that morning and so we came back to a lovely gift in a dirty room at 2:00 p.m.. Not so great, but it was a nice gesture and we tried to thank them at the front desk, but the gal at the desk just looked at me with a blank look. Too many groups at the hotel at the same time. Other than a few blips on the radar it was a nice hotel in a nice location on the St. Johns River. Our group had a wonderful time.

Room Tip: We were on the 9th floor, but any of the upper floors would work. Ask for a room with a river view...
See more room tips
  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 1 week ago
Thank you for sharing your positive comments regarding Hyatt Regency Jacksonville Riverfront. We are so pleased your enjoyed all aspects of our hotel. We appreciate your business and hope you will come back to Jacksonville in the near future.

Kind Regards,
Kristine Hall
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 29, 2014

The hotel was very clean and check in and out went very smooth and we where asked if we wanted and river view at check in and was an amazing view. The room service breakfast was very much on time and delicious. The hotel was worth the price and parking was not bad either and overall very close to the event.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hyatt Regency Jacksonville Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#29 Romantic Hotel in Jacksonville
#38 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Jacksonville Riverfront 3.5*
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Travelocity, Tingo, Otel, Hotels.com, BookingOdigeoWL, Agoda, HotelsClick and Venere so you can book your Hyatt Regency Jacksonville Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

Owners: What's your side of the story?

If you own or manage Hyatt Regency Jacksonville Riverfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.