Spent more time than typical researching hotels for a recent downtown Jax conference. The tripadvisor reviews indicated that there really wasn't a great option. The meetings I needed to attend were at the Hyatt Riverfront. While it was convenient to stay here the reviews were a clear warning sign of what I was getting into. I called and spoke to one of the hotel managers a few months before my trip, I asked about the possibility of staying in a recently renovated room and if I could use Hyatt points to upgrade. She assured me that I would get one of the best rooms available and I agreed to *pay* for an upgrade. I sent her an email to confirm but never received any response, I called and left messages. Spoke to another manager who did respond to my email and confirmed that not only would I receive one of the better rooms but I would get a corner room. Lo and behold, none of this happened. I received a std room on a high floor, not a corner room. Shower head was broken. Most of the fixtures were in need of cleaning/repair. I requested a small refridgerator ahead of my visit and received a microwave. The old ac unit was so loud I had to sleep with ear plugs. This hotel is very old, very musty, in desperate need of a tear down! Staff is friendly but not very good with details. Meeting rooms are old, ceilings low, rooms dark. The only reason to come here is to get a slice of their home made bread pudding. Otherwise, stay somewhere else!
- Official Description (provided by the hotel):
- Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
- Hyatt Jacksonville Riverfront