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“Good View” 4 of 5 stars
Review of Hyatt Regency Jacksonville Riverfront

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Hyatt Regency Jacksonville Riverfront
3.5 of 5 Hotel   |   225 East Coast Line Dr, Jacksonville, FL 32202   |  
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Ranked #54 of 132 Hotels in Jacksonville
GreenLeadersSilver level
Fort Worth, Texas
Top Contributor
110 reviews 110 reviews
14 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
“Good View”
4 of 5 stars Reviewed August 11, 2012

Your standard Hyatt with a good view of the river. The hotel has well appointed rooms and the convention space is good. The Concierge offering was a little disappointing. The pasta buffett was good. The signage to the various convention rooms could be more helpful and the river terrace rooms need a little uplift.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 13, 2012
Dear Chernobog1,

Thank you for your feedback regarding your previous stay at Hyatt Regency Jacksonville Riverfront. We appreciate your comments and will share them with the appropriate departments. Thank you again for choosing Hyatt and we look forward to your next visit.

Sincerely,

Matt Graham
Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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English first
Palm Springs, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2012

We stayed the day before our cruise left. It was a nice hotel, really clean and high quality. It just felt somewhat lifeless. It's definitely more of a business hotel. On the other hand the river view is spectacular.

Room Tip: Ask for a high up riverview room. They'll try to accomodate.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 13, 2012
Dear Zaneforce007,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate your positive feedback. Have fun on your cruise!

Sincerely,

Matt Graham
Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2012 via mobile

It has a great rooftop pool, fitness center, and the staff is friendly. The relaxing restaurant has the option of a breakfast buffet with an omelette station. Don't miss the amazing plantain chips with mango salsa on the lunch/dinner menu!

FYI: pay parking and you can skip the deep fried brie. ;-)

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 13, 2012
Dear Travelerspring,

Thank you for your positive comments regarding your stay at Hyatt Regency Jacksonville Riverfront. We hope you are able to visit us again soon. We will have plantain chips and salsa waiting for your arrival.

Sincerely,

Matt Graham
Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2012

I enjoyed my stay here. The bellcap and front desk were very helpful. The hotel was very clean and the lobby was great. The rooms were clean although a tad dated and small. The rooftop pool was beautiful and well stocked with towels. I particularly liked that it was within walking distance of Jacksonville Landing, a restaurant and entertainment location in downtown Jacksonville.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 13, 2012
Dear Jumpstart15,

Thank you for your wonderful comments regarding your stay at Hyatt Regency Jacksonville Riverfront. We were so pleased to read you enjoyed our courteous and friendly staff; along with our amazing amenities and location. If you are ever back in Jacksonville we hope you will stay with us again.

Sincerely,

Matt Graham
Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 8, 2012

Great location on the riverfront, with shopping and restuarants within walking distance. First time in Jacksonville to attend a family reunion and the room was clean and had a great view of the riverfront. The staff was frendly and handled all the reunion events at the hotel wonderfully. I really liked the rooftop pool. It has lounge chairs and couches you can sit on if you are not going in the pool. The view from the pool was beautiful. One thing that we did not like was the access to the parking garage to and from the hotel. There is not a ramp and the elevator does not go directly to your room. You have to walk to the inside elevators to go to your room. Also, It would have been nice to have a fridge in our room, but I think only the premium rooms or suites have those. I wish that the bar down in the lobby was a bit bigger and stayed open later than 2 am. It seems like everything closes at 2 am in the downtown area.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 9, 2012
Dear nikay1978,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We are so glad you enjoyed our wonderful amenities, along with the amazing view. Thank you also for the positive comments regarding our staff. At Hyatt we thrive on providing exceptional customer service and it sounds like we delivered. Thank you again for staying and we hope to see you in the near future.

Sincerely,

Matt Graham
Room’s Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 5, 2012

This is an old Hyatt which has not been updated in many years. It's the worst Hyatt I've ever stayed in. The rooms are old, carpet ragged, and the TV's are small and leftover from the 1990's (no larger screen plasma TV's). I'm actually surprised that Hyatt has left this hotel in such a condition. The whole hotel feels like it's not been updated for 15-20 years. It's not anything like most other Hyatt's. The wireless connection is very weak and nobody on the staff could help. In fact one staff member told me, "go to the lobby, the connection is better there." That being said, it was quiet, the beds were comfortable, and it has a great view of the river. But there are better high-end hotels in Jacksonville.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 9, 2012
Dear BeMySamaritan,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We apologize that our hotel was not to your liking. If you would like to discuss your stay in more detail, please contact me directly.

Sincerely,
Matt Graham
Room’s Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland USA
Top Contributor
169 reviews 169 reviews
124 hotel reviews
Reviews in 115 cities Reviews in 115 cities
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed August 3, 2012

Stayed for two evenings for a trade show. Everyone from the bellstaff, front desk, food service and management were all very helpful and went out of their way to make me happy.

Chose valet parking, $20 per day or you can park yourself for $15. Did not move the car so cannot comment on in and out. They seem to park your car in a garage.

Check in was very easy. Elevators are plentiful (six or eight) for approximately 18 floors. I stayed on the 7th floor overlooking the river. Nice view. Long hallways means a long walk from the elevators. Room was very quiet. Sliding glass door which can be opened all the way but there is no patio to sit on. Bathroom was large but shower/tub showing it's age as the shower head would droop and believe me you should use the provided bath mat found standing on end right outside the tub. It is slippery. No microwave or fridge provided. Bed was comfortable. AC was powerful but could not figure out how to properly control it. Internet worked well for the most part but they charge. TV was tube 32" and had a small selection of channels, mostly ESPN. I enjoyed my stay at the Hyatt and would stay again! Don't buy drinks at the gift store buy from machine or nearby bagel shop.

Room Tip: Ask for riverview
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, August 9, 2012
Dear Panther61,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate you taking time and writing a review about your most recent stay. We were pleased to hear all of your interactions with our staff were exceptional. If you are ever back in Jacksonville, we hope you will stay with us again,

Sincerely,
Matt Graham
Room’s Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Jacksonville
#29 Romantic Hotel in Jacksonville
#43 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Jacksonville Riverfront 3.5*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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