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“Excellent Service” 5 of 5 stars
Review of Hampton Inn & Suites Jacksonville - Bartram Park

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Hampton Inn & Suites Jacksonville - Bartram Park
2.5 of 5 Hotel   |   13950 Village Lake Circle, Jacksonville, FL 32258   |  
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Ranked #2 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
Navarre, United States
1 review
“Excellent Service”
5 of 5 stars Reviewed July 22, 2014

The check-in service was most welcome with efficiency and very courteous. We arrived at a late hour from an overseas trip from Norway and we were exhausted. The receptionist noticed how tired we looked and she hurried up our check-in and got us to our room where we had a very restful and welcomed sleep.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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386 reviews from our community

Traveler rating
    270
    91
    17
    7
    1
See reviews for
142
82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Howell
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

We booked this hotel based on it being the closest Hampton inn to friends that we were visiting. It was very convenient to I-95. We realized at check-in that we were upgraded to a suite on the first floor. As we had no neighbors the room was super quiet, very clean and right next to the outdoor pool which was convenient. Breakfast was good as usual, we are HH members so we've stayed in many hamptons throughout the east coast. My only minor request is that towels be made available by the pool. We used our room towels and then forgot to call for more for the morning. The staff was very friendly too!

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 19, 2014 via mobile

My family and I stayed at this Hampton Inn last night. The room was clean but worn. The furniture and carpet was in bad shape and needed to be replaced. The breakfast area was small with only one waffle machine. The selection of breakfast items were limited. I requested a late checkout (12 noon, instead of the usual 11 am checkout) and the gentleman at the front stated that "I don't want to sound smug, but if you are one minute past twelve, I will charge you for an additional night." This man was rude and scary, not the type of person that should be at the front desk greeting guests. He was wearing a dirty shirt that was full of dog hair (gross)! When we finally did checkout at noon, this man was on the phone with a potential guest who seemed to be asking questions about the hotel and rates, when he hung up and said "I can't believe it they just took up ten minutes of my time", isn't that part of his job???

Stayed July 2014, traveled with family

Review collected in partnership with Microsoft Windows App

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessethibodaux, Front Office Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, July 22, 2014
Kristina D,
Thanks for your review of our hotel. We heavily rely on feedback so we can continuously improve our hotel for the next guest. It appears our hotel fell short of your expectations. Although your experience is not typical for our guests, I do apologize for any issues you had. Again, we thank you for sharing your review and hope that you will one day, return to our property and give us a second chance at displaying they excellent service and quality our hotel is renowned for.
Thanks
-Jesse Thibodaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, GA, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

I enjoyed my stay at this hotel on July 10th-11th. I came down here with my Mom to enjoy a family members' birthday. The hotel was clean and cool. My room was in a great spot, only one space from the elevator and hallway. There was ample parking. The only reason I cannot rate excellent is because I was dissatisfied when I asked for extra washcloths, and was told to come to the desk and get them. The front desk did call to say that someone would bring them up.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 9, 2014

We had stayed at this hotel last year and enjoyed it. Planned out trip down to Fort Lauderdale from Cleveland so we could stay again.

Had a late check-in with no reservation. Were assigned a king suite (203?). The room is clean and a/c working just fine! (a bit noisy, but I like white noise). The two girls slept in the pull-out couch; which they said was comfy. We did ask for some more pillows for the couch (the pillows at Hampton squish down to nothing, I need three) and they said they did only had one extra. The television had to be either pointing at bed, or pull out sofa. A/C worked great.

I enjoy the complimentary breakfast (which is ready at 6am), but my diabetic, cheese-hating husband does not. The choices are carb-heavy. There were hot egg omelets, with cheese, no meat choice. There were hard-boiled eggs as a good back-up. Attendant was helpful and kept area neat, but stated the eggs were premade and could not be made without cheese.

Easy check in/out. Convenient parking.

Room Tip: Ice makers by elevators.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hialeah, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 2, 2014

We were passing thru this area on our way back from Pigeon Forge, Tennessee and decided to stay at this hotel overnight. Hotel is very well appointed, extremely clean, beds are comfortable, and the fridge and microwave a plus. We were extremely pleased staying at this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerly
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 26, 2014

We stayed here based on the high reviews, however, it did leave much to be desired. The front desk gentlemen was not particularly friendly during check-in, however the night manager was much friendlier. The room was clean, for the most part, with the exception of the suspicious hairs in the bathroom. The rest of the room was otherwise clean. We did not stay for breakfast and went to the Starbucks around the corner instead. It wasn't horrible, but I think I would look for another place the next time we were in Jacksonville.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Jacksonville - Bartram Park

Address: 13950 Village Lake Circle, Jacksonville, FL 32258
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jacksonville
#2 Family Hotel in Jacksonville
#9 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville - Bartram Park 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Hampton Inn & Suites Jacksonville - Bartram Park Hotel Jacksonville
Hampton Inn And Suites Jacksonville - Bartram Park
Hampton Inn Jacksonville
Hampton Inn Hotel Jacksonville

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