We visited this Hampton Inn on our road trip to a resort in FL. The night we stayed the Hotel was at 100% capacity! They had ONE person working taking phone calls, checking in guests and bringing things to rooms. Yes ONE!! We arrived around 9pm and just before getting there I called to make sure they had a crib for my 4 month old. The man answered the room "Hampton Inn the completely 100% sold out Hampton Inn." I told the the man my husband had forgot to request a crib and we would be there soon and I wanted to make sure they still had some. The man upset at my request and told me he didn't think he had any left but he would look.
Upon checkin my husband was told that all the cribs were out for the night. What are we to do with our 4 month old? Our poor little girl had to sleep in her carseat/stroller. I had a hard time staying a sleep as I was worried about her safety.
The next day we learned they had plenty of cribs but the poor person working ALONE probably tried to find them but couldn't. We did not pay for our stay for obvious reasons.
The room was clean but the King suit was just one big room with a couch and a kitchen area, bathroom and bed. It wasn't the best night sleep with 4 people (2 kids) in the room.
Breakfast: Was free but gross! We ended up going to get something out. My husband tried to eat not one but two apples and both where all brown and nasty when he bit into them. The food is microwaved and the yogurt was sitting in water as all the ice had melted. If your going here because the breakfast is free then rethink this hotel.
The only good thing is it was a clean place to sleep and shower.
We have contacted Hilton about this hotel and my husband asked for the owner of this hotel to contact him and it has been over a week with no response. We will be notifying Hilton again as we did receive follow-up emails from them. The staff even asked us to please be sure to report this as they feel the hotel is not staffed properly.
Because of their lack to staff properly on a 100% occupancy night my infants life was put at risk and I do not blame the worker that evening as he was doing the best he could but I do blame the management for not staffing correctly. Hampton Inn as a whole has lost my business over this incident.