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“Better than basic Hampton but the breakfast was poor” 4 of 5 stars
Review of Hampton Inn & Suites Jacksonville - Bartram Park

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Hampton Inn & Suites Jacksonville - Bartram Park
2.5 of 5 Hotel   |   13950 Village Lake Circle, Jacksonville, FL 32258   |  
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Ranked #2 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
Florida
Top Contributor
327 reviews 327 reviews
82 hotel reviews
Reviews in 141 cities Reviews in 141 cities
210 helpful votes 210 helpful votes
“Better than basic Hampton but the breakfast was poor”
4 of 5 stars Reviewed July 31, 2011

We recently had the opportunity to stay at two different Hampton Inns in the Jacksonville area. Our stay at this hotel started off poorly as the adjoining rooms we had requested and been told over the phone by the number on the Hilton Honors website that we could have were not available. This was not the fault of the hotel but of the person who claimed she had called the hotel and the king/2 queen combo we wanted was possible. Through sheer luck and another party's desire to change rooms we actually did get adjoining rooms though both had 2 queens. That was not a problem at all. What was a problem were the doors between the two rooms. There was no easy way to actually keep them open. They were self closing and locking. We eventually resorted to propping them open with whatever we could find. We were warned that if the hall entrance door to one of the rooms was latched from the inside and we all went out the other door, we would be completely locked out of the room and no one could get in.
The rooms were fine and we liked having a microwave and fridge as well as a large TV and a nice variety of channels. We did not like that our thermostat did not illuminate so it was quite tricky to adjust the temperature in the room. Also, the roach roaming the bathroom in the middle of the night was a bit startling.
Breakfast was a disappointment. This is a large hotel but the breakfast room was small and equipped with lots of low tables with sofas and a large tall table with high stools. There were very few normal tables, which you would really want if you had children with you. Food choices were more limited than we have come to expect with Hampton Inns. The waffle maker was not working well and no spray was available. Guests who actually got a waffle to come out in one piece were chastised for using too much batter - which makes the waffles stick, we were told.
We were very professionally helped by Ron at check in but he was overworked, and we, as well as those who unfortunately followed us, had to wait quite a while. The price was right but there may be better options.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DineshPatelGM, General Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, August 9, 2011
Thank you for staying with us and I am glad that we accommodated you with the adjoining rooms. I apologize for the design of the doors between the rooms but this is a requirement for safety that we have to comply with. I apologize for any inconvenience and will endeavor to look into it because this is not the normal mode of operation or service that we are accustomed in giving all our guests. Thank you for allowing us to serve you and looking forward to serving you better in the future.
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400 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 29, 2011

The building is clean and staff is nice, but that is about it. There is nothing to be desired as far as I am concerned. The walls and floors are very thin and you can hear everyone and everything going on in your neighbor's room. The only redeeming quality is the price is right. If you need to crash for a flight out from the airport you can't go wrong. Just keep your expectations low for room amenities.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DineshPatelGM, General Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, August 9, 2011
I would like to thank you for giving us an opportunity to serve you and for your comments and that you found the Hotel clean and nice staff.
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CArtersville, Georgia
Top Contributor
171 reviews 171 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 28, 2011

Hotel is clean, comfy, staff are very friendly, Tim--night manager was great!!!Breakfast very good, lots of options.

Room Tip: explain to staff what you need -they will do best!
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountaineer_9, Front Office Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, July 6, 2011
Thank you for your comments regarding your visit to our hotel. We are very pleased to know that you found our staff to meet your expecations and hope you will visit us again in the near future.
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San Juan, Puerto Rico
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 5, 2011

This is a exellent hotel. Staff is very friendly and helpful. Everytime I will visit Jacksonville I will select Hampton as my hotel,

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountaineer_9, Front Office Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, June 8, 2011
Thank you for your recent comments regarding your visit to our hotel. We are very pleased to know that you found our staff to meet your expecations and hope you will visit again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 4, 2011

Counter service: Excellent. All were very nice, friendly, helpful.

First impression upon entering our room: "WOW, this is really nice!" I liked the layout (we had a suite w/King bed). Counter space was awesome, having two sinks was great (bath & bar), closet space was good.

Location: extremely convenient for our visit. Close to family in Jacksonville, restaurants, downtown events.

Breakfast: Great selections. Very nice set-up. I really liked the long table with high chairs in the center. Great use of space! Staff member watching over are (on Sunday anyway) was not a very pleasant person. Wasn't nasty, but wasn't friendly either.

Minor issue: We stayed four nights. The first morning we left to have fun and upon our return the room had been "cleaned". However, upon entering the room, a large dead bug was smack in the middle of the foyer on the floor. OK! It happens. I rounded the corner to the sink/vanity area and was SHOCKED to find the contents of that area's trash can dumped right in the middle of the floor in that area. Couldn't understand why it would have been dumped to begin with, much less left behind by the cleaning staff. Then, checked the other trash can (by the desk) and it was untouched - completely full, not emptied. Lastly, while the bed was made, many of the pillows were left on the floor instead of put back on the bed. There was so much left undone, it was really strange. That being said, the room was cleaned just fine on all of the other days! Someone must have really gotten distracted!!!

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountaineer_9, Front Office Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, June 8, 2011
Thank you for your comments and we are very pleased to know that we were able to go up and beyond to meet your expediations on your visit to our hotel. Hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
4 of 5 stars Reviewed May 30, 2011

Nice area for shopping and resturants. Close to the interstate.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountaineer_9, Front Office Manager at Hampton Inn & Suites Jacksonville - Bartram Park, responded to this review, July 6, 2011
Thank you for your recent comments regarding your visit to our hotel. We are very pleased to know that you found our staff to meet your expecations and hope you will visit again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 27, 2011

We booked this hotel to visit the Players Championship at Sawgrass. we arrived very tired after travelling up from Orlando and spending a day at the golf, the staff were very welcoming and really helpful. The hotel was quite new so the room was was very clean and well equipped. Fridge and microwave in the room are a good idea. It was ideally located, about a 20 minute drive from the players. We stayed 2 nights and would definitely go back. Plenty of places to eat close by and a short drive to downtown Jacksonville

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Jacksonville - Bartram Park

Address: 13950 Village Lake Circle, Jacksonville, FL 32258
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jacksonville
#2 Family Hotel in Jacksonville
#10 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville - Bartram Park 2.5*
Number of rooms: 103
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Also Known As:
Hampton Inn & Suites Jacksonville - Bartram Park Hotel Jacksonville
Hampton Inn And Suites Jacksonville - Bartram Park
Hampton Inn Jacksonville
Hampton Inn Hotel Jacksonville

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