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“Great value” 4 of 5 stars
Review of Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
2.0 of 5 Hotel   |   14585 Duval Rd, Jacksonville, FL 32218   |  
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Ranked #30 of 132 Hotels in Jacksonville
columbia sc
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Great value”
4 of 5 stars Reviewed February 4, 2014 via mobile

Used this as a park and fly on our trip to PR. it was better than others at twice the price. The room was very nice and it is convenient to the airport.
The breakfast was not great. Cereal, bagels, muffins. But we did not expect much at this price. Basically it was a clean, well appointed place that gave us a place to park the car while we were away.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, February 23, 2014
We thank you for your positive review and found our hotel to be a great value. It was good to hear that you were able to take advantage of our park and fly package that includes 14 days of free parking and shuttle service to and from the airport. We are indeed have the best value in town.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit!
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331 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fredericksburg, Virginia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 14, 2014

Stayed at the Jacksonville Hotel and Suites recently prior to a cruise. Booked the "Stay and Cruise" package. Hotel is closer to a 2.5 star than a 3 star hotel located near the airport just off Interstate 95. It is easy to get to, particularly for those coming from the North on Interstate 95. Lobby is small, breakfast area is small, shuttle waiting area is nearly non-existent so on a rainy day it becomes very crowded with people checking out, asking questions, eating breakfast and waiting for the cruise port shuttle. Cruise shuttle was disorganized. we booked the 11:30am, the shuttle arrived about 11:50 and only had capacity for approximately half of the 11:30 passengers. The driver seemed surprised by the number of passengers and called his dispatch to send another shuttle. The next shuttle arrived at 12:15 and quickly filled up with the passengers remaining from the first shuttle and then some. Our party of 3 still did not get on so we asked the driver to check to make sure all the passengers were 11:30 and 3 were 12pm so they got off. We arrived at the port about 1pm. I think the hotel should have a staff person assisting with getting people on the correct shuttle and the shuttles should be on time with capacity for the passengers that have been scheduled, otherwise why bother scheduling times? I also had late night partiers near me who arrived back from their nightclub (on a Sunday night) at 2:50am and were very loud. Walls are thin, hallways noisy so be prepared if you are a light sleeper and hope for quiet neighbors. Next time I'll likely book a different hotel and drive or taxi to the port.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 15, 2014
The hotel category is 2.5 star, limited service property that was recently renovated and very well kept. We are proud to provide clean and comfortable rooms at a very reasonable rates. On this particular cruise day when this reviewer stayed, we had a total of 109 cruisers that signed up on our Save and Sail Package. "So why bother scheduling times?" That's because, we cannot transport 109 people all at once! These 109 cruisers were split into 4 pick-up times (11:30, 12:00, 12:30 & 1:30pm) and these times are all approximate depending on how quick the boat will be emptied from the previous cruise. Jaxport is NOT allowing anybody to get in the terminal unless everybody is out. If it's the other way, we would have been more than happy to take you there as early as 8am and let you wait there until boarding time of 12:30pm. The hotel is even very considerate in giving out a free late check-out if your scheduled shuttle pick-up is past 12:00 pm so you can wait comfortably in your room. We hired a second company for the 12:00pm pick-up and this was probably where the confusion came from when this reviewer had to ask the 3 people that were not supposed to be on that shuttle. We give guests specific instructions at check-in with the time and the name of the shuttle company they need to get on but for some reason, people cannot follow simple instructions. All seats are accounted for and this particular cruise was the busiest cruise that we had and 100 plus people didn't have any problem.

When you book a Save and Sail Package we guarantee that we will take you to the port and pick you up at the end of your cruise. We offer this at a very reasonable price and we do our best to provide excellent service at a timely manner. Although, there are times that there are unavoidable circumstances that can cause delay such as security inspection at the port and this was the reason why the 2nd shuttle was held up and was a little late for the 11:30am pick-up.

Majority of the cruisers that booked the Save and Sail package (free parking while on the cruise and roundtrip transportation to the port) are very happy with the service they have received and reviews on this website will prove that. This package is very economical on the customer's part. In fact, we do not make a fortune providing this package, we are just happy to offer it and making it less stressful for the guests and as convenient as possible to get to the port and back to the hotel.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2014

This was our 2nd year to stay pre/post cruise. Nice clean rooms, great location. Friendly, helpful staff. We took advantage of the shuttle and extended parking as well. Now planning for our January 2015 trip!

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 15, 2014
Thank you for your time posting this review. We are happy to hear that you had a pleasant stay and took advantage of our Save and Sail program. You are one of our happy return guests. It was such a pleasure to be part of your vacation!

We look forward to see you on your next cruise!
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Laurinburg, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

Thanks to all the staff I came in contact with while staying at the Plaza. Just wonderful service.
This was the first time making reservations at this hotel. From the 1st contact by phone and until the time we checked out, the service was great. The staff is very patient....and just not during the slow time. I saw them handle a couple of somewhat irate customers with class and patience. The rooms were clean, though basic, with great prices. The best part for us was the "Sail and Park" program for a cruise we were going on out of Jacksonville. Free shuttle fare to the cruise (and return to the hotel to get our car) and free parking for our car while on the cruise. Also, a mention that the guys that drove the free shuttle van were very quick and courteous during the whole process. If I ever come this way again, I know I will be staying at the Jacksonville Plaza Hotel and Suites.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 15, 2014
We are delighted to hear that we have accomplished our goal during your stay. Our staff are well trained in providing warm hospitality and your kind words about our team members are very much appreciated. We have the best value in town and providing parking and shuttle service to and from the cruiseport.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you soon!
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Georgia, USA
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 11, 2014

There are two Jacksonville Crown Plaza Hotels. This is not them. Give your taxi driver the street address. In a good way, the hotel is recessed into some trees and a bonus small pond. The Stay and Sail program is very good. Weather delayed my ship, and the hotel called me and automatically extended my room stay so I could wait comfortably until the shuttle. (BIG plus). The room and amenities are designed to be an efficiency, not a luxury hotel. However it is easy to see that this hotel has recently been updated. The rooms have a small fridge, microwave and a small coffee pot. You have control of your own room temp by the individual heater/air room unit, which worked efficiently in my room. No closet, just some hangers over the suitcase rack. Coffee pot sits on small corner desk. Paint is fresh. Bathroom is clean and attractive. Breakfast has bagles and toast that have a really nice industrial toaster, not a standard household toaster that you might have to do battle with. Two choices of fresh and attractive fruit. Some choices of muffins and cereals. Bed was comfortable, clean and tidy. This is a NONSMOKING facility . They mean it! While not a luxury place it is quite adequate and the convenience is a big plus. Waffle House, Denny's, gas and other resources really close by. Interior halls; three floors. Quiet.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 12, 2014
We are glad to hear that you had a very plesant stay with us and was able to take advantage of our Sail Package. It was unfortunate that your ship was delayed due to the weather. We strive hard to do the best that we could do to make everyone comfortable while waiting to be shuttled to the cruiseport and your recognition with our efforts is greatly appreciated.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you on your next cruise!
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Menlo, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed January 7, 2014

We were booked on a cruise out of Jacksonville and needed a place to spend the night before sailing. After reading reviews we choose this place...we were not disappointed. Clean rooms, very nice staff, and not noisy at all. Another added feature to this hotel is that you can register for their "Sail & Park" package and leave your car in their lot while you're onboard with no worries about damage. Plus they provide shuttles to and from Jaxport & the airport with the package. Would definetley stay there again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 9, 2014
Thank you for a very nice review! You are one of our many cruisers that were very pleased with the Cruise Package that we offer. We have the best value in town. Roundtrip transportation to the port, up to 14 days of free parking and one night stay are included in this package. Hotel amenities include wif-fi through out the building, continental breakfast, unlimited use of business center, fitness center and 24 hours airport shuttle. All of our rooms are newly renovated and equipped with a microwave, refrigerator, coffee maker and 32" flat screen TV.

Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to your next cruise.
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Flowery Branch, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 2, 2014

Hotel is on a good property. Easy check in and clerk was pleasant. Parking was tight, bowl game that day in Jacksonville so hotel was full. Very convenient to airport. Lots of restaurants close by. The room was very clean, no odors except for the hallway, smelled like someone was smoking in hallway. Bathroom very clean and everything worked except exhaust fan. Didn't bother with it. Water was hot and got hot quickly. Soap and shampoo provided but not great. Water pressure was adequate. Towels were okay but not great. Beds were very comfy and had nice linens on them. The pillows were nice and fluffy and there were three per bed. Small fridge that was cold, 32 inch TV with remote that worked and internet access was very easy. Coffee pot worked and the coffee was okay. We noticed that the walls seemed to be very thin here. I don't remember ever hearing so much noise from nearby rooms before so watch out for this. This could be a deal breaker if you are with your special person. No information provided for surrounding area per restaurants or attractions. When we asked where we could get breakfast we got "There are a few places nearby"... thanks for nothing....all in all I would stay here again if I had to. Wouldn't be my first choice though. Oh yeah, the continental breakfast was sparse.... usual fare but fruit was oranges only, and there is no where to sit except in tables scattered throughout the lobby area!

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 9, 2014
Your feedback is very important to us. It was good to hear that we have accomplished our goal during your stay. We take pride in providing clean and comfortable accommodation at a very reasonable cost. We are conveniently located by 2 miles from the airport and 1 mile from Rivercity Market Place that has over 20 resturants and shops.

Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#38 Family Hotel in Jacksonville
#44 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

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