We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“small price - large service” 5 of 5 stars
Review of Jacksonville Plaza Hotel & Suites

Save Saved
You added Jacksonville Plaza Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Jacksonville Plaza Hotel & Suites
2.0 of 5 Hotel   |   14585 Duval Rd, Jacksonville, FL 32218   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Rate
Additional 10% off
Ranked #25 of 131 hotels in Jacksonville
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
“small price - large service”
5 of 5 stars Reviewed March 29, 2013

Okay, I am a choice hotels rewards member so I always check out their offerings before booking with another hotel chain or independent owner.
I needed a nice, clean place to rest for an overnight visit in Jacksonville, Florida in the 40-50 dollar range.
So I read the Trip Advisor reviews for the Jacksonville area Quality Inns and Econolodge hotels in my price range and found most reviewers giving low marks to the aforementioned lodges.
Then I looked up Jacksonville Plaza Hotel and Suites and found those reviews generally ranged from good to excellent.
So I made a reservation for a single queen priced $43.00 tax incld. and proceeded to make my way to the Jacksonville Plaza Hotel and Suites.
Turns out I made the correct choice.
Check-in was a breeze, the staff was friendly and courteous, the room was clean, tidy, and quiet (no highway traffic noise) and the bathroom was well supplied and spotless.
The queen bed was very comfortable and the pillows were full size (unlike those tiny ones choice hotels has been using lately), the wall mounted LED flat screen was ample as was the microwave and fridge setup.
The hotel itself was quiet and there was fresh brewed coffee available in the lobby 24 hrs.
The breakfast bar, although simple, was fresh and quite satisfactory.
There are also plenty of well known restaurant chains located nearby.
All-in-all an excellent place to stay while in Jacksonville especially considering it was less than $45.00 a night.
I definitely will stay again if the opportunity arises.

Room Tip: The rooms are not large but the lay out is very efficient.
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, April 8, 2013
We appreciate your time sharing your detailed review about our hotel. It is a pleasure to hear that you had a very satisfactory stay with us. We will continue to provide excellent service, very clean and comfortable accommodations with ample hotel amenities at a very reasonable price. These amenities include, continental breakfast, 24 hour airport shuttle, 7 days free parking, free wi-fi, unlimited use of the business center (copy, print, fax) and use of the fitness center. All of our rooms were recently renovated and equipped with a microwave and refrigerator.

Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

285 people have reviewed this hotel

Traveler rating
    117
    96
    43
    17
    12
See reviews for
70
97
47
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Coral, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 28, 2013

Don't expect anything more. I got the room for 42/night on expedia and for that price, it was fine. The room itself was small but very clean and new looking. The hallways and lobby smell but the rooms were just fine. The two young men at the front desk were really pleasant and friendly. Bottom line: Don't expect too much here.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, April 8, 2013
We appreciate your time writing a review. We are happy to hear that you found our hotel a decent place to sleep. It is our number one priority to provide clean and comfortable accommodations. All of our rooms were recently renovated. Also, thank you for your kind words about our staff.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, USA
Top Contributor
126 reviews 126 reviews
22 hotel reviews
Reviews in 62 cities Reviews in 62 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 22, 2013

Locally owned and run and very clean but rooms are small. And note if you absently plug in 1 or 2 adults and forget about listing your kids, you are very likely to end up with a small room with one double bed. Watched this happening to the guest checking in before me. She was offered to upgrade her room to two doubles for $10 per night but she wasn't happy.
I bought the room through Hotwire. Prepaid does not include an "Amenities" fee of about $2.80 per room per night. No pets are allowed. Hallway is on inside of building. The free breakfast offered is below average.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, March 24, 2013
It is our number one priority to provide clean and comfortable accommodations at a very reasonable price. We have the BEST value in town. For the rate that we offer you will never get the amenities that we have from our competitors. We have 108 parking spots for our 100
rooms. Our hotel was recently renovated in September 2012. We have 3 room types to choose from based on your needs. We have a "Queen" size bed not "one double" that can accommodate up to 2 adults, 2 Queen size beds, that can accommodate up to 4 people and a King room that has a pull out sofa. Rates start in the lower $40s!! All of our rooms have flat screen TV, microwave, refrigerator, coffee maker, hair dryer, and an alarm clock/telephone with mp3. The amenity fee of $2.50/night covers the following hotel amenities: continental breakfast, (which includes unlimited coffee/tea 24 hours a day, 4 assorted fruit juices, milk, bagels, toast, assorted cereals, muffins, oatmeal, bananas, oranges, and apples) unlimited access to wireless internet through out the building, unlimited use of the business center (which includes copy, fax and print), 24 hours airport shuttle, access to the fitness center and coin laundry, and up to 7 days of free parking. All of these are included in the $2.50 amenity fee per night.

If you think, you are not getting a deal for what we offer, I hope you find a better value in the price range that you paid!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamarac, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 22, 2013 via mobile

Needed a nice safe hotel for a few hours on our road trip. Clean rooms, nice staff members. Didn't have time for the free continental. Close to highway made for easy lication. No complaints. The hotel is nothing fancy but for the price it was all we needed

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Ohio
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 15, 2013

This hotel is close to both I95 and the airport, and offers free shuttle and parking. The rooms are very nice for a moderately priced motel and the staff very helpful and friendly. Would I stay there again?? You bet.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2013

We stayed for 1 night to catch the Fascination Cruise the next day. I will say considering this a 2star hotel i was expecting the WORSE! They surprised me b/c the rooms was as pictured, pretty clean for a 2star, nice TV on the wall. The breakfast was just Continental but looked clean and edible. The airport shuttle was very convenient for us as we did not arrive until about 10PM. We also used there round-trip cruise ship shuttle...very convenient! Dropped us off at the port and picked us up at the port afterwards and dropped us off at the airport...no problem! I also realized i left my wallet in one of the rooms when i was at the port and the shuttle driver took me back to the hotel where an employee (a guy), idk his name, retrieved my wallet and to my surprise NOTHING was missing. I really appreciate them going over and beyond for there guest. I will stay here again if i am sailing.

Room Tip: We stayed on the first floor and did not have any noise problems or other complaints i read. PS: Wa...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 8, 2013

For $41, room, internet and airport shuttle. No frills and clean. The hotel is close to the airport. There are restaurants that deliver and you can walk to Subway restaurant. 2nd floor has a laundry room and small cardio gym.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Jacksonville Plaza Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Jacksonville
#20 Romantic Hotel in Jacksonville
#38 Family Hotel in Jacksonville
#39 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Tingo, Travelocity, Priceline, BookingOdigeoWL, Agoda, Hotels.com, getaroom.com, Venere and Otel so you can book your Jacksonville Plaza Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

Owners: What's your side of the story?

If you own or manage Jacksonville Plaza Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.