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“Excellent value for your money” 5 of 5 stars
Review of Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
2.0 of 5 Hotel   |   14585 Duval Rd, Jacksonville, FL 32218   |  
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Ranked #30 of 131 hotels in Jacksonville
Orlando, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
60 helpful votes 60 helpful votes
“Excellent value for your money”
5 of 5 stars Reviewed March 1, 2013

After I picked up my luggage at the airport, I called for the shuttle. It arrived in about 10 min, which is reasonable. The hotel is close to the airport. I stayed in a room with a queen size bed. I would recommend this hotel because:
- The room was clean.
- The bedding smelled fresh.
- Good TV channel variety.
- They provide soap, shampoo, conditioner.
- The room had a microwave, small fridge, and coffeemaker.
- The breakfast selection included apples, oranges, muffins, cereal, juice, milk. The coffee machine in the breakfast area is available 24 hours.
- Check-in and check-out were fast.
For the price I paid for the room, you can't beat it.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, March 5, 2013
We appreciate your time and effort sharing your hotel experience on this website. We are happy to hear that you had a wonderful stay with us. Thank you so much for writing a much detailed review. This will greatly help other travelers to decide which hotel they will pick in Jacksonville area.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
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291 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Weymouth, Massachusetts
1 review
5 of 5 stars Reviewed February 27, 2013

This location offers the following: Very nice facility,very clean, very pleasant staff,very nice continental breakfast, very good shuttle service to the airport, very easy access to a number of restaurants, superlative value. In short, one of the best values a traveler can find. Would reccomend it without reservation.

Room Tip: Expect that all rooms are good, perhaps the second floor a bit quieter. Stayed in a second floor roo...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, March 5, 2013
I can't thank you enough for your kind words. We strive so hard to accomplish our goal and we are glad we did. It was a pleasure to receive such good comments from you. It is our number one priority to provide a clean and comfortable accommodation at a very reasonable price!

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
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Baconton, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2013

Do Not make a reservations to stay at this hotel. I had 3 reservations and called and cancelled them 24 hours in advance and the hotel did not cancel them and still billed my credit card for the 3 rooms! I will never deal with this hotel again. Please keep this in mind when you are making a reservation with them. We have called the hotel several times and each time they will not help me. I guess their employees make no mistakes ever!

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, March 5, 2013
I offered to refund the guest for the "no show" charge if they could provide a cancellation number. They weren't able to do so, and so the charge stands. When the guest made a reservation I'm sure they expected to receive a confirmation number. If they didn't receive confirmation numbers, they would have contacted the hotel to confirm their reservations. Likewise, if they indeed cancelled their reservations, they would expect to receive a cancellation number. If they didn't receive a cancellation number, they would have contacted the hotel to confirm the reservations' cancellation. It doesn't appear that the call for cancellation was ever made to begin with. We were holding 3 rooms for these guests on a sold out night. Not only they didn't comply with our hotel's cancellation policy but that policy also applies to the whole hotel/travel industry.
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Archdale, North Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 5, 2013

Stayed here to cruise out of Jacksonville on Carnival cruise line. The hotel offers a shuttle service and free parking for the length of cruise. Close to a shopping center with Walmart and many other stores and restaurants. Excellent stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, February 27, 2013
We are delighted to hear that you had a very satisfactory stay with us. It is our number one priority to provide a clean and comfortable accommodation. We are glad that you were able to take advantage of our cruise package. We offer the best deal in town.

We look forward to see you on your next cruise!

Thank you!
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San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

I have stayed here twice as a single traveler, and it has been great, just what I wanted....which is good service, breakfast, clean room, quiet, and economical. The front desk is very efficient, and everything in the room works and was neatly arranged. I will always stop here when passing through Jacksonville, as I like to go to the enormous mall area across the hiway and yet have a quiet place to stay with trees and off the busy hiway.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, February 27, 2013
Thank you for sharing your hotel experience on this website. We appreciate your time and effort. It was a pleasure to hear your wonderful comments about the hotel and our staff.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 29, 2013

Stayed here 2 nights, prior to and after a cruise. Stayed on the 1st floor for night 1. Room is tiny and bathrooms need to be updated. Paid for the shuttle to the cruise & it was a nightmare..only one shuttle sent per hour and long waits trying to get on. 2nd night stayed on 3rd floor, bed linens had stains so we changed rooms. That room was not much better. Towel rack and faucets in bathroom were totally rusted. Not overly clean. Couldn't wait to get home. Would pay the extra next time to stay at a better hotel.

No common area or pool.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 30, 2013
We're sorry to hear that this guest didn't have an enjoyable stay with us but it's worth mentioning a few facts tat particular cruise. The Carnival cruise ship on this accassion was over 7 hours late. The ship was coming back from dry dock after being taken out of service for more than 2 weeks for repairs. They were late coming into the port and once there, the port authorities and customs was refusing to come into the port until the maintenance crew had disembarked. It was 8pm before the port started to allow people in. The shuttle company sent 2 shuttles on the 1st pick up at 8:40pm. The same 2 shuttles picked up the hotel in 30 minute intervals and they added 1 more shuttle. They were separated at the port and had to contend with the night traffic on the interstate. The last pick up time for this cruise was at 10:40pm. Three shuttles were running continously until everyone was picked up. To say it was one shuttle every hour is an exaggeration. Furthermore, our guests were allow to stay in their room until the shuttle left without having to pay for a full extra day. We made concessions for our guests' comfort despite a situation that was completely beyond our control.

As for the room, we recently completed our renovation in September 2012 and we certainly do not need a major ovehaul.
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South Carolina
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2013

I was a little skeptical because the prices was so reasonable for our stay and cruise package but it was well worth it in the long run. The room was nice...nothing spectacular, but nice. Beware the continental breakfast that is offered is very limited, so don't plan on getting full. I must say the front desk clerk (can't remember his name) was very helpful and nice. When we checked in that night he allowed us to check out the room before we actually paid for it to make sure that we approved. Then when it was time to board the shuttle that morning, he was back again with the same smile. If you are doing the stay and cruise and want to board early, you will need to check in early because shuttle passes are issued on a first come first serve basis. Shuttle service in the morning to the port was great, but the wait coming back was too long, so we ended up renting a cab. Still great for the price and I felt comfortable leaving my car there for 5 days. I would definitely stay there again. Be sure to get a room on the third floor and don't make too much noise because your neighbors will hear you. The room did not have an iron or an ironing board, but they gave us one at the front desk.

Room Tip: I followed other recommendations and stayed on the third floor...didn't hear much noise.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, January 22, 2013
Thank you for your kind words about our staff. We appreciate your review and happy to hear that you had a great stay with us at a very affordable price. We have the best value in town. We offer packages such as Park and Fly and Save and Sail that includes parking your car and shuttle service to and from the airport and cruiseport.

We look forward to see you on your next cruise!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Jacksonville
#23 Romantic Hotel in Jacksonville
#37 Family Hotel in Jacksonville
#41 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites

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