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“Clean and simple” 4 of 5 stars
Review of Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
2.0 of 5 Hotel   |   14585 Duval Rd, Jacksonville, FL 32218   |  
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Ranked #33 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Clean and simple”
4 of 5 stars Reviewed November 15, 2007

We stayed at this hotel specifically for the "stay and park" feature. We used the free shuttle to the airport, and were able to leave our car for the week while we were on vacation. The hotel was clean, and the staff were friendly. There was a typical free breakfast that included fresh fruit and packaged pastries that was available to us in the early morning before our flight. Overall we were happy with the hotel, and would stay again. (However the room was quite small, so I probably wouldn't want an extended stay there.)

  • Liked — Price - convenience
  • Disliked — room size
  • Stayed November 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Midlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 16, 2007

I stayed at the Jacksonville Plaza Hotel and Suites after reading good reviews on TripAdvisor so i was surprised at the large number of things i found 'wrong' during my stay.

Firstly, the hotel is generally quite run-down, especially the rooms. The showerhead was dirty looking, the tissue dispensers fell off the wall whenever you pulled a tissue out, there were marks on the wallpaper and the carpet was a little frayed. Additionally the rooms smelt pretty 'damp' and unpleasant, which was very noticable whenever i returned to the room.

Secondly the room was VERY small. Although i'd seen this mentioned several times on other reviews i hadn't realised they were quite as small as they were! Having stayed at the hotel for 5 days and spent a couple of full days working on my laptop in the room I felt more than a little stir-crazy in such a small space. I can't stress enough that the room was uncomfortablly small. If you plan on staying more than a night and especially if you plan to spend any of your trip in the room then choose another hotel.

On the upside, the desk staff were very helpful when i needed them and room service was kept to a good standard. The location of the hotel is of course another plus, it's close to the Airport and has a small strip mall and several places to eat within a mile or so.

Overall, unless you need to be close to the airport and don't plan on staying long I wouldn't recommend this hotel. Perhaps I got exceptionally unlucky and got the oldest bedroom in the hotel but from my experience alone, this hotel doesn't even come close to some motels i've stayed in for a much lower price.

  • Liked — Internet access
  • Disliked — C
  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamorada, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 28, 2007

I agree with the positive reviews. This facility is located on the road to the airport. It's quiet and extremely clean. The staff was significantly above average in attention to detail. And the price is hard to beat, so all in all a good choice if you don't want to pay a fortune for indifferent chain lodgings. Cautions: the room I had was a city-sized room (just enough room for walking around the bed), and perhaps because the room was small the air conditioner was a bit noisy. If you need a large room I'd suggest asking if they have one; otherwise you might need to stay somewhere else.

  • Liked — Combination of cleanilness and service
  • Disliked — Noise factor
  • Stayed September 2007, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 18, 2007

I can't in any way validate all of the rave reviews of this motel. We used this property because we had an early flight out of JIA and they had a park and fly rate. The place looked nice from the website but upon arrival we discovered this was an old Microtel Inn and most notably a dump. The one person on duty was very unprofessional and sloppy. The lobby was small and unkempt. The elevators wreaked of cigarette smoke and low and behold…cigarette ashes on the floor of the elevator. We, supposedly, were on a non-smoking floor but present in the hallway was the unpleasant stench of smoke as well. The room was by far the smallest hotel room I've ever seen...and that's including the small hotel rooms common in New York and Chicago. There were cigarette burn holes in the comforter, carpet, AND sheets! The long hair on the toilette was the last straw.

We checked out immediately and checked in at the Clarion Hotel where we were more than happy. I wouldn't recommend the “Jacksonville Plaza Hotel & Suites” to anyone and would only see it well fitted as a pet shelter. There are many hotels in the airport area of Jacksonville and this one is among the worst.

  • Liked — Location near the airport
  • Disliked — It was a tiny, unkempt dump.
  • Stayed August 2007, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpleah, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, September 19, 2007
It's unfortunate that this guest had an unsatisfying experience at our hotel. Had they made us aware of their situation the problem would have been remedied. They were given this opportunity when they received a courtesy call back from the Front Desk. We strive diligently to make all of our guests feel comfortable and to maintain the cleanliness of our property. The irony of this guest's comments is that we have consistently received good comments on this website, and the property that the guest decided to stay at has consistently received negative reviews. They moved from a hotel with a 4.5 previous guest rating to a hotel with a 2.5 rating. Clearly their experience with us was wholly uncommon.

Jacksonville Plaza Hotel & Suites Management


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, New York
Top Contributor
105 reviews 105 reviews
73 hotel reviews
Reviews in 83 cities Reviews in 83 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed August 3, 2007

After reading positive reviews on TripAdvisor, we decided to give this a try on our trip north from Florida. I am usually hesitant to go away from the major chains, especially when some of those are nearby. But with the nice reviews and by far the best rate, I couldn't pass it up. We arrived and were checked in quickly by the friendly an efficient person at the desk. Our room was small, but certainly good enough for a night. Everything was clean and the front desk called to make sure all was well about 15 minutes after checkin. I had to call back to get a password for the wireless Internet, and that worked well once I was able to connect. I did need to put the water all the way on the hot setting in the morning, but never did the temperature become uncomfortable. The towels were bigger and softer than those found in many hotels where I've paid twice as much or more. In the morning, checkout was easy and the breakfast selection wasn't bad. We'll definitely stay again if and when we have a stopover in Jacksonville.

  • Liked — Great price
  • Disliked — Room is small
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
230 reviews 230 reviews
54 hotel reviews
Reviews in 120 cities Reviews in 120 cities
426 helpful votes 426 helpful votes
5 of 5 stars Reviewed August 1, 2007

We were pleasantly surprised with just about every detail - true southern friendliness at the front desk, easy parking with plenty of spaces, quiet hallways, clean room, fridge and microwave, and clean bathrooms. They even have free wireless high-speed internet in the rooms, and provide a computer with printer in the lobby. And free continental breakfast in the morning (but we slept in too late!)

Now, the rooms aren't large, and neither are the bathrooms. But for this price, this is about as good as it gets.

If you're a bargain shopper, stay here. It's the best low-cost hotel we've ever stayed in.

  • Liked — Price, Cleanliness, Location, Internet services
  • Disliked — Room size
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Jacksonville
#31 Romantic Hotel in Jacksonville
#38 Family Hotel in Jacksonville
#43 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

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