Let me say that this was my first encounter with Sheraton, and probably my last. We arrived last Friday to a very nice young man at the front desk. It was quite beautiful inside and we were impressed to say the least, especially since we had saved so much money on Priceline. Our hopes were extremely high at the beginning.
We headed to the room and got in the elevator, and to our surprise thought someone had died in it, or at least passed wind. To our surprise it just smelled like this, all the way up, down the hall and stopped when we entered our room. Honestly we had no idea what it was but we had plans for the night. We checked out their breakfast menu, which is relatively expensive, dropped our bags off in our room, and left for the night.
Arriving back is when things started to go wrong. We came up to our room, relaxed and talked about our plans for the next day. We laid down to find the beds were rock hard, and I mean hard. We thought no matter, it's only two night... right? Wrong.
The walls were so thin that you could hear every little creek and whisper. All night people on the floor above us were slamming doors, talking, kids running up and down the hallway and so on. It was utter insanity trying to sleep with all of this going on.
The bathroom door has to be the worst design I have seen in a hotel, since it's a sliding door and never closes. It is poorly maintained because it makes horrendous noises every time it is opened and closed.
We woke up groggy and half slept and to new people in the lobby which stared us down as we left. No "good morning," "how did you sleep" or even a "Hi." We didn't really care, but being in a more upscale business hotel, we sort of expected it.
We spent our day wondering about Saint Augustine, and got back around 8 that night. The same gentlemen that we met early Friday was there, and he met us with a smile even though he was busy. We got to our room and needed some ice. We opened the bucket to find it full of water and a sloppy wet bag floating inside. Disgusted because the water had been there for at least 2 days since we hadn't gotten ice in it, we called downstairs and spoke with a young lady who said she would send someone up to replace it.
30 minutes came, no one showed up.
45 minutes came, no one showed up.
At the hour mark we took it downstairs to the friendly gentlemen, who apologized, quickly scurried to the back and took care of our problem. He gave us complementary breakfast for the 4 of us, which we used two of the next day. We were graced to sleep another terrible night on the hard beds, and slamming doors.
The next morning was paradise, since it was our last time having to be inside. To say the least, my thoughts of this hotel experience were absolutely negative. In my opinion service and quality like this DOES NOT represent what Sheraton claims to be about, and for that I will hesitate my next return.