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“Awsome Stay! Staff the best ever!” 5 of 5 stars
Review of Holiday Inn Express & Suites Jacksonville - Blount Island

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Holiday Inn Express & Suites Jacksonville - Blount Island
2.5 of 5 Hotel   |   10148 New Berlin Rd, Jacksonville, FL 32226   |  
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Ranked #12 of 132 Hotels in Jacksonville
Tampa, Florida
1 review
3 helpful votes 3 helpful votes
“Awsome Stay! Staff the best ever!”
5 of 5 stars Reviewed January 24, 2013

We stopped at this hotel which was near the Jacksonville Cruise Port. They also offer a cruise package at a reasonable rate which includes parking you car at the hotel while on your cruise, shuttle transport right up to the luggage area at the port. They unload your luggage and take it to the luggage area. The return shuttle was there waiting when we got off the ship.
The day of boarding for our cruise, the ship was delayed. We were due to board at 1pm. Due to problems with boarding, we were not able to leave for the port until 11:30 pm. The reservation assistant at the desk graciously allowed us to keep our room until we left. There were about 50 other cruise guests at the hotel and all were allowed the same courtesy. Snacks and coffee were provided all day long. All the staff that were on duty when we checked in the day before stayed until each and every one of the guests had been transported to the ship. They were gracious, patient and bent over backwards to give us what limited information was given to them by the cruise line. They never lost their smiles. I would definitely stay at this hotel again if cruising out of Jacksonville. You know ahead of time that you will be taken care of!!!! The rooms were very beautiful, clean and had a coffee pot, microwave and refrigerator in the room. Breakfast was a full breakfast and hot.Very Tasty!!! Internet was available and many people were accessing it. Bring snacks with you the only place to eat within walking distance is Wendy's. One of the port guys told us about a good mexican resturant about 3 miles down the road facing the hotel, we were not able to eat there due to the constant changing of our boarding time, but did drive by it was easy to find. It was in a little strip mall and looked like a nice place.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review, February 5, 2013
Thank you for taking a moment to review our hotel, the Holiday Inn Express Jacksonville Blount Island on TripAdvisor. I am glad to hear we were able to take great care of you when your travel did not go as planned and make you feel welcome. It's always great to know that we are making our guests feel special as we certainly do our best to create those lasting relationships. We look forward to welcoming you back if you are ever in the Jacksonville area again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    118
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    21
    6
    1
See reviews for
67
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 24, 2013

A ray of sunshine flies around the dining area spreading cheer to all and staying on top of her duties. Her name is Lorraine.

Six of us are ready for a fun trip on the Fun Ship to the Bahamas. This motel is very close to the terminal with a Wendy's next door. Very pleased with our stay!!!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review, February 5, 2013
Thank you for taking the time to submit a reponse for our hotel, the Holiday Inn Express Jacksonville Blount Island Florida on TripAdvisor! I'm so glad you got to enjoy our hospitable and friendly staff. We like to think of our guests as family, and I am pleased to hear that it comes through in how we take care of our guests. We look forward to having you back soon. Thank you again!
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Middletown, New Jersey
1 review
5 of 5 stars Reviewed November 24, 2012

Our stay started with Luke checking us in. He was very professional, helpful and very friendly. Our room was a standard room, clean with plenty of towels. Breakfast Thanksgiving morning was wonderful. Lorraine is the reason why. She makes you feel like family. We stayed at breakfast for 3 hours talking to Lorraine who was busy taking care of not only us but any other guest who came in. We are from the Jersey shore and are still recovering from Hurricane Sandy. Lorraine knowing we were away from home brought us a wonderful Thanksgiving meal on Friday. We have stayed at HIE quite often, none have had the quality staff that this hotel has. Thank You.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2012

My family recently returned from a Carnival cruise in Jacksonville. This was my second time staying at the hotel. I chose it the first time because of its convenience to the cruise port. The second time I chose it was because of the friendly staff, proximity to the cruise port of course, the continental breakfast, and the overall value for my money. We were not disappointed! Luke assisted us late on our evening of arrival after a 12 hour drive. His bubbly personality, friendliness, and chipper disposition made for a great welcome. My family loved him because he joked right along with us and we could tell if we needed anything he was going to make sure to take care of it. It was definitely a great start to the trip. People in his positions who have such a great attitude need to be commended. He was the first face we seen and definitely represented his hotel with pride. I can't say enough good things about him!!! The hotel itself I feel could possibly use a little updating and repair. The bathroom tub seemed to be worn and the room was a little musty. Honestly, other than that I can't find anything negative to say! Oh...they do need a few more luggage carts! The staff at breakfast goes out of their way to accommodate you and make you feel at home. This hotel should be very proud to hire such energetic friendly people. It is like no other hotel I've stayed at. When we cruise out of Jacksonville again we will definitely stay at this hotel. I will recommend it to everyone I know!

Room Tip: Don't get a room near the elevator! Not the hotel's fault but some guests are pretty noisy!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 23, 2012 via mobile

Stayed here two this in the past month. Rooms somewhat dated. No internet this time and was told by from desk "sorry you are on the wrong end of the building". So i checked out. New manager said they jad ordered parts.

Also there is NOTHING around it. You can eat at the windy's or the truck stop. This hotel is off of my teams travel list now.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 21, 2012

Nice place to stay, great experience with a staff member. I told Miss Lorraine that I needed to take my daughter some breakfast to the room. She was so busy with the last minute breakfast croud, and still stopped what she was doing to help me with the pancake machine. She made her a pancake the size of the plate! My daughter had a smile on her face when I walked in with it, and really enjoyed it. The hotel was nice, but Lorraine was very helpful and went out of her way!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Simons Island
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 12, 2012

Stayed at his property for 1 night because a cruise. The room was very comfortable and the front desk clerks very helpful. If you dont have a car, you must take a cab for dinner unless you want Wendys. Their shuttle to the port was great!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Jacksonville - Blount Island

Address: 10148 New Berlin Rd, Jacksonville, FL 32226
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Jacksonville
#23 Family Hotel in Jacksonville
#26 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville - Blount Island 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
We are ideally situated just off Route 9A near the picturesque St. Johns River, Jaxport Cruise Ship Terminal and the Jacksonville Airport. As the closest hotel to the Jaxport Carnival Cruise Ship Terminal, our accommodations are the perfect choice for cruise ship travelers.. Our J hotel is minutes from downtown Jacksonville and area attractions like Anheuser-Busch Brewery, Jacksonville Zoo, Kinsley Plantation and Jacksonville Landing. We are just 11 miles from the beautiful Jacksonville Beach.Corporate travelers also find our hotel's location in Jacksonville to be ideal. Trapac, Jacksonville Electric Authority, Atlantic Marine Shipyard and Dry Dock are just a few of the nearby businesses, and we are just 15 miles from the Mayo Clinic. Staying productive has never been easier with the Business Center and free Wi-Fi access. And, we have a 644-sq-ft meeting room that can seat up to 30 people.When staying at this Jacksonville, Florida hotel, you can expect a comfortable stay and great amenities, such as the free, hot breakfast bar, a fitness center, outdoor pool and whirlpool. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Jacksonville - Blount Island
Holiday Inn Express & Suites Jacksonville - Blount Island Hotel Jacksonville

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