Our stay started with Luke checking us in. He was very professional, helpful and very friendly. Our room was a standard room, clean with plenty of towels. Breakfast Thanksgiving morning was wonderful. Lorraine is the reason why. She makes you feel like family. We stayed at breakfast for 3 hours talking to Lorraine who was busy taking care of not only us but any other guest who came in. We are from the Jersey shore and are still recovering from Hurricane Sandy. Lorraine knowing we were away from home brought us a wonderful Thanksgiving meal on Friday. We have stayed at HIE quite often, none have had the quality staff that this hotel has. Thank You.