My family recently returned from a Carnival cruise in Jacksonville. This was my second time staying at the hotel. I chose it the first time because of its convenience to the cruise port. The second time I chose it was because of the friendly staff, proximity to the cruise port of course, the continental breakfast, and the overall value for my money. We were not disappointed! Luke assisted us late on our evening of arrival after a 12 hour drive. His bubbly personality, friendliness, and chipper disposition made for a great welcome. My family loved him because he joked right along with us and we could tell if we needed anything he was going to make sure to take care of it. It was definitely a great start to the trip. People in his positions who have such a great attitude need to be commended. He was the first face we seen and definitely represented his hotel with pride. I can't say enough good things about him!!! The hotel itself I feel could possibly use a little updating and repair. The bathroom tub seemed to be worn and the room was a little musty. Honestly, other than that I can't find anything negative to say! Oh...they do need a few more luggage carts! The staff at breakfast goes out of their way to accommodate you and make you feel at home. This hotel should be very proud to hire such energetic friendly people. It is like no other hotel I've stayed at. When we cruise out of Jacksonville again we will definitely stay at this hotel. I will recommend it to everyone I know!