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“Nice Stay with some excitement!!!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chaffee

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Holiday Inn Express Hotel & Suites Chaffee
2.5 of 5 Hotel   |   537 Chaffee Point Boulevard, Jacksonville, FL 32221   |  
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Ranked #20 of 131 Hotels in Jacksonville
Certificate of Excellence
Boston, Massachusetts
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice Stay with some excitement!!!”
4 of 5 stars Reviewed April 3, 2014

We normally stay in Holiday Inn Express hotels whenever we travel. They are always very dependable. This hotel was very clean, had a friendly staff and breakfast was very good. One small glitch on this visit. Something happened around 4 am on the main level to set off the fire alarms. A little scary to be awakened to alarms so early in the morning. By the time we walked down to the first floor, the fire engines had arrived and the problem was corrected . All in all our overnight was without excitement!!!!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review, April 22, 2014
Marilyn,
Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. Please allow me to extend my sincere apologies for the interruption of your stay by our fire alarm system. A heat sensor was activated by an oven in our kitchen area, and we certainly apologize. On the other hand, I'm so happy to hear that you found our hotel to be clean, our staff to be friendly, and our breakfast to be delicious! We certainly hope to see you again during your next visit to Jacksonville, and thank you so much for sharing your experience with us.
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70 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Atlanta
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 1, 2014

Hotel was clean, room was nicely appointed and service was outstanding. We were going on a cruise out of Jacksonville and we had two cars. We were able to leave one car there for the 4 nights which saved us money parking at the port.
Breakfast was standard but good. Love the pancake maker and the cinnamon rolls.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review, April 22, 2014
Fuzzybuzzer,
Thank you so much for your comments regarding your stay with us. I'm glad you were able to take advantage of our parking while on your cruise- we hope you had a wonderful time. It's also wonderful to hear you found our service to be outstanding and our hotel to be clean and comfortable. We certainly hope we'll see you again the next time you're in the Jacksonville area. Thank you so much again!
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Fpo
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 24, 2013

Good place to stay. Very clean with a nice staff. We arived late and Patrick greeted us with a nice smile . the breakfast host kelly was very friendly and our room was clean and cozy. It also is a pet friendly Hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review, April 22, 2014
Dear kmorris677,
On behalf of our entire staff, please allow me to extend a huge "Thank You" for staying with us, as well as for sharing your comments. I'll be sure to share your comments with our staff, as well as recognize Patrick and Kelly for the guest services which they provided to you. We certainly hope to see you again soon the next time you're in the Jacksonville area! Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 3, 2013

The Hotel offers Wednesday night Supper. It was ok. It was free. We had Beefaroini, garlic bread and cake. Make sure you bring something to drink. They offered some kind of fruity tea and beer for free (just so you know). We don't drink and we had kid's so, bring a drink if neither of those appeal to you. There is a Cracker Barrell, Wendy's and McDonalds near the Hotel. Breakfast was ok. You can only eat it for a few day's then you get sick of it. Housekeeping was ok. FYI... If you are staying over know, they come early like 9 am to clean. I just asked them to come back and it was no problem. The hotel was clean. I saw a gym (did not use it) ... It was Thanksgiving:) We stayed for 4 day's. Clean and comfortable bed's. Bathroom was clean as well as the outside grounds. Everything was quiet and we felt safe.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
191 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed November 27, 2013

Again, after a long day on the road it was nice to be greeted warmly. Our receptionist was just finishing with a customer that was VERY demanding. As we approached her we said it takes all kinds. We later found out that because of understanding and kindness she had up-graded us to a top floor Suite. With service and staff like this, we will stay with Holiday Inn Express.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 23, 2013

the day that we arrived we were told we were supposed to be in a room on the 2nd floor. She told us she was moving us to a higher floor because there was an event going on and she did not want us disturbed that night. Thanks for thinking ahead and helping us get a good nights rest

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Knox, Kentucky
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 18, 2013 via mobile

Jennifer is so welcoming and friendly. She makes you feel at home right away. Not quite the same at night...this person never smiled and even when we said hello...we got nothing back...they are very busy but cleaning still needs to be stepped up!!!

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chaffee

Address: 537 Chaffee Point Boulevard, Jacksonville, FL 32221
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Jacksonville
#46 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chaffee 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
This is a beautiful brand new hotel. This hotel has 81 comfortable rooms tastefully designed. It has a fitness center, business center, meeting rooms, outdoor swimming pool and a great room for Express Start breakfast. The hotel has a friendly staff. This hotel is near good restaurants and a shopping center. The hotel also has a guest laundry. We also offer a great Manager's Reception on Wednesday Nights for all our Hotel Guest Please try it out you will love it. This is not your light food reception it's like you are home and we cook dinner for you. Banquet Room Great and can hold up to 100 people depending on setup. Caterering available. And you can choose your own color table clothes. 34 years hospitality and it will show. Give us a try. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chaffee

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