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“Great Hotel” 5 of 5 stars
Review of Country Inn & Suites Jacksonville West

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Country Inn & Suites Jacksonville West
2.5 of 5 Hotel   |   7035 Commonwealth Ave, Jacksonville, FL 32220   |  
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Ranked #30 of 131 Hotels in Jacksonville
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124 reviews from our community

Traveler rating
    66
    30
    16
    6
    6
See reviews for
41
24
9
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed three nights. Everything was great. Clean room, nice bed, good wifi, friendly staff, safe area, good breakfast. Only thing could use improvement was pool could have been cleaner, but they did receive a lot of storms while we were there and it's hard to keep pool up with a lot of rain I know.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I began our trip from SW Florida to New Hampshire with our first night in Jacksonville; as we started calling hotels at about 7 pm we were getting nervous as the 'usual chains' were all booked. One hotel gave me the Country Inn & Suites as. Suggestion and we were thrilled with everything! Pamela who took our reservation over the phone couldn't have been nicer! She was just as gracious and welcoming when we arrived at 9:30. Our room had a separate bedroom Roth 2 queen size beds, the sitting room had a good size fridge and comfortable seating with TV. The bedroom also had a TV! The bathroom was clean and large with quality toiletry products. The bed was very comfortable. The complimentary hot breakfast was ready on time and was acceptable, this is the only reason this us a 4, not. 5- the eggs were prepared as scrambled discs/I would have preferred just scrambled. The coffee was excellent! Definitely will return on next trip! We liked it so much we are staying at another Country Inn & Suites in PA tonight!

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
1 review
5 of 5 stars Reviewed 1 week ago

greeted by a very lovely lady at check-inn. room was clean i got a good nite sleep their for bout two months would stay again. also a good hot breakfast to get you going and did i mention the lovely lady at the dest

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Greeted by a less than enthusiastic clerk at the front desk. Room was TIRED....and not TIDY. Crumbs on sofa. Remote in bedroom TV did not work. Air Conditioning was absent in the breakfast room. Canned fruit for breakfast in Florida? Price was low but it was a bad value.....drive a little farther and go into Jacksonville proper for a nice hotel if you can. An e-mail sent to management has not had a response. That should tell you something. This is not indicative of all Country Inn's as we stayed at another one the next night that was superb.

  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 1 week ago
Dear LeeNancy,

Thank you for your review..

We would like to extend our sincere apologizes for not meeting your expectations during your stay with us. We will be looking into the areas that you have provided us guidance with and take corrective measures to fix the issues promptly. Again we applogize for all the issues you have encountered during your stay.

Please feel free to contact me personally to discuss this matter further at 904-786-0388.
Thank you for your feedback. And hope that you give us another chance to make it up to you and we will provide you with an excellent stay on your next visit.

Warm regards,

Deanna Hensley
General Manager
Country Inn & Suites Jacksonville West FL
904-786-0388
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were doing an overnight stay while traveling on vacation. For the price, this was a good product. The hotel & room were clean and the staff very helpful. It is close to I-295 and a little noisy if you get a room (like us) on the Interstate Side. The pillows were thin and of man made materials and not what we like, so bring your own pillows, if that is important. We would stay here again though, weighing all circumstances.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Jacksonville West

Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#32 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Jacksonville West 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
The newest Country Inn & Suites located in Jacksonville, FL. The hotel is located off I295, Exit 22 behind Wendy's Restaurant. The hotel offers Standard, Studios, and Suites available in King or Two Queen Bed configurations. Enjoy a hot breakfast with a rotational menu daily. The hotel offers many amenities including fitness center, outdoor swimming pool, free Wi-Fi, 24 hr coffee bar and freshly baked cookies daily. All rooms offer mini-fridge, microwave, coffee makers, iron/ironing board and 32" LCD TVs. Upgrade to our suite and enjoy total privacy to the living room area. Suites also include a pull out sofa bed with a TV in the bedroom area as well as the living room. ... more   less 
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Also Known As:
Country Inn And Suites Jacksonville West
Country Inn & Suites Jacksonville West Hotel Jacksonville
Jacksonville Country Inn

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