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“Jacksonville concert” 5 of 5 stars
Review of Country Inn & Suites Jacksonville West

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Country Inn & Suites Jacksonville West
2.5 of 5 Hotel   |   7035 Commonwealth Ave, Jacksonville, FL 32220   |  
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Ranked #15 of 131 Hotels in Jacksonville
Boynton Beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Jacksonville concert”
5 of 5 stars Reviewed 1 week ago

Friendly staff and very clean hotel. Hot breakfast. The staff guised us around explaining where is what and great selections of neighbor restaurant. Easy in and out from Interstate 295. Will go back again. Never had any issues with Radisson family.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    52
    21
    12
    3
    3
See reviews for
33
14
5
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

First impressions are last impressions. With that said, I am very pleased with my stay at country inn jacksonville west. They were very attentive to the customers needs. If you get what you pay for then I think I got a bargain with excellent service and hospitality at this location. I will most definitely recommend others to stop by for available ammenties, cleanliness, hospitality, and overall satisfaction. I am glad I found this property.

Stayed October 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Dear Aesha B,

Thank you for your comments regarding your stay. I am happy to find that you were extremely pleased with our hotel, staff, and amenities. Our goal is to provide a good value proposition as you have mentioned with our complimentary hot breakfast and various other amenities. Thank you for choosing us as your home away from home. We look forward to your return!

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrill, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

We had an excellent experience. The front desk clerk Missy was very friendly and helpful. The room was clean, and the bed was very comfortable. We would definitely stay again! Thanks for the great stay!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Dollywissell,

Thank you for choosing our hotel. I will share your feedback with our hotel staff. I am happy that we were able to provide the best of the best service in Jacksonville, FL! We look forward to your future visits.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We went down for the UGA / FL football game. Room was very nice, very clean, comfortable great value. the staff was exceptional. Was right off the free way, very easy to find and get in and out of. Comes with breakfast and free wifi. just a great value for the money, about a 15 minute ride to the landing.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Brad T,

Thank you for recognizing our staff, value, and location close to downtown Jacksonville. We hope that you had an enjoyable time in Jacksonville during the GA/FL college football weekend. We sincerely appreciate your business and hope to see you back next year at game time!

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel later in the evening after the Florida Georgia football game. The front desk clerk, Pamela, greeting us with a very warm welcome but told us it will be a minute since she was on the phone with someone who was making reservations, during which my friend noticed one cookie left in the complimentary cookie tray but he didn't want to take it since it was the last one and offered it to me. We both haven't eaten in a few hours so we were both hungry and Pamela noticed us talking about that one cookie while she was on the phone. Once off the phone, Pamela was sincerely sorry for keeping us waiting even though both of us truly didn't mind the couple minutes of waiting as we were in no rush. We were both understanding and told her it was okay and we really didn't mind that she was on the phone but she felt like she needed to make it up to us anyways which was very kind of her to do so. After giving us our room keys she told us that she was going to go in the back to make a fresh batch of cookies just for us and will call us when they were ready, and sure enough, 20 minutes later we get a call in our room telling us that the cookies were ready. Both my friend and I were very appreciative that she went the extra step to make us feel welcome during our stay. Not once have I ever had a hotel employee show the extra initiative to make their guests happy! Best stay and service I've had by far!

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Joseph C,

Thank you for your awsome review!! Pam is a very strong team player and I am happy to see that she was able to take care of you during your stay. I will relay your appreciation to her in our next staff meeting. We appreciate your business and look forward to serving you in the future.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thomasville, Georgia
Top Contributor
81 reviews 81 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just for 1 night after the FLA/GA game it was ok. We were assured early check in, but when we arrived, front desk clerk was rude and wanted to know who told us that. I received an email the night before saying a room would be available. The floors were not that clean. The carpet had some stains on it as well as the chairs. The location was good being only minutes away from the stadium. There are not many good restaurants nearby either, just fast food spots. The breakfast was OK; not a big variety. The eggs looked like rubber. The bed linen was thin and worn; at least it was clean. For the price it was decent and that's about it.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Dear guest,

Thank you for your review. Our early check in policy is dictated by how many rooms were occupied the night before. We always advise guests to check with us the day of check-in to see if the request can be full-filled. With the GA/FL special event for this particular time period we were sold out the night before and checkout time is noon. We do try to honor all requests based upon availability. I do apologize if this was not clear or miscommunicated by any staff member of our facility. Again thank you for your valuable feedback.

We do appreciate your business and hope that we can host you again in the future.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are always clean and everything I could possible need at a hotel is here. I have been coming to Jacksonville once a month for the past six months and I know my needs will be met. Missy, the receptionist is very friendly and helpful. She makes the stay that much more pleasant.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review, 2 weeks ago
Grier108,

Thank you for recognizing Missy and our hotel cleanliness. I will share the wonderful comments regarding Missy and your great experience at our next staff meeting. Thank you for your business and we certainly look forward to your future stays at our Country Inn & Suites Jacksonville West!

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Jacksonville West

Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Jacksonville
#16 Romantic Hotel in Jacksonville
#39 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Jacksonville West 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
The newest Country Inn & Suites located in Jacksonville, FL. The hotel is located off I295, Exit 22 behind Wendy's Restaurant. The hotel offers Standard, Studios, and Suites available in King or Two Queen Bed configurations. Enjoy a hot breakfast with a rotational menu daily. The hotel offers many amenities including fitness center, outdoor swimming pool, free Wi-Fi, 24 hr coffee bar and freshly baked cookies daily. All rooms offer mini-fridge, microwave, coffee makers, iron/ironing board and 32" LCD TVs. Upgrade to our suite and enjoy total privacy to the living room area. Suites also include a pull out sofa bed with a TV in the bedroom area as well as the living room. ... more   less 
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Also Known As:
Country Inn & Suites Jacksonville West Hotel Jacksonville
Country Inn And Suites Jacksonville West
Jacksonville Country Inn

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