Reviews paint a very different picture then what we found to be the case. First off, the location is not the best. Its right off the interstate, noisy, and when we went it was being used as a voting poll location so it was super busy with limited parking and a lot of cars clogging up the entry way. My first impression was that the hotel was not kept up very well. Even just stepping into the lobby, we noticed worn carpets and dirty stairs. Not a great first impression for this traveler. They were busy and had one handicapped room available for us which was fine. We found the room to be stained, food on the worn bedspread (could have been old pilling of the material but looked like food to me) and nasty hairballs in the shower. We were offered a different room (hard to come by on a busy night). The only positive I have to say about this hotel is the front desk staff. The guy we had was awesome and tried to be so accomodating. He was one of the best front desk clerks I have ever dealt with. He brought me to the room to check it out (and it was really bad but better then room #1). Room #2 had old soap in the shower along with a used washcloth, old soap next to the sink, nasty hairs all over the bathroom floor (like the housekeeping hadnt thought to clean that floor in months, yes we notice) and hair in the shower, one bed looked like it was slept in already with the housekeeper tryint to tuck things back in to look new, worn bedspreads with the same "pilling", and used coffee packets in disarray on the counter. The housekeeping in this hotel is horrible!! It was evident all over the hotel. Stairwells were dirty, even the doors into the room was dirty. Yuck! The pool is a whole other story. It was dirty and not kept up. Worn chairs some broken and stained, hot tub was cold and dirty (should have had an out of order sign on it) and overall it was not in good shape. Plus what hotel pool stays open until just 7 p.m.??? I really have no idea why no one else has disclosed these issues. Cleanliness at a hotel is not a luxury its a given. This hotel needs some new housekeepers. Its got everything you need as far as a room goes (theres even a laundry room and free breakfast) its just not kept up to this travelers standards.

Recently stayed at this hotel & was shocked to find out that all standard rooms has no refrigerator now per upper management decision! I was traveling w/ my little one that still drink milk so this was a major inconvenience. Thank god for the young lady at the front desk (forgot to get her name) when I told her about this she upgrade us to a suite! She told me alot of guest were up in arms w/ this decision hopefully they remedy this the next time we are in Jacksonville, otherwise we might look to stay at another hotel. Also breakfast has very limited selection (no eggs! what's breakfast w/ no eggs!) since the last time we stayed here.

nice hotel in quiet area of jacksonville.$20 for taxi to city. quiet well run hotel ,no bar or restaurant but nice breakfast.

I booked this hote for my spouse for two nights with the points that I have earned staying at various Country Inn and Suites. The second morning, a maid walked in on him without knocking which wasn't a big deal but common sense and basic hotel training about knocking first would be a could practice. Secondly, when checking out of the hotel the person (probably the hotel manager) accused him of smoking in the room. My husband has never smoked a day in his life and was offended by even being asked. There were no apologies. I contacted the cooperatate office two weeks ago and was informed they would contact the hotel and cooperate would get back to me regarding my complaint. Two weeks later and no reply from cooperate. I hope you do not stay at this hotel while in Jacksonville and for that matter a Country Inn and Suites. Marriott treats people with respect, has a better bed, cleaner rooms, staff that are intellegent and a much more pleasant stay. Remember I always stayed at Country Inn and Suites until this bad experience and not even cooperate gives a hoot about business. April 2012