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Country Inn & Suites Jacksonville West: Traveler Reviews

2.5 of 5
7035 Commonwealth Ave, Jacksonville, FL 32220
Hotel amenities
Country Inn & Suites Jacksonville West
Ranked #92 of 132 hotels in Jacksonville
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43 reviews from our community

    Trip type
Traveler rating
    14
    12
    5
    5
    7
Date Rating
Bainbridge, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Stay somewhere else FILTHY FILTHY!!!'n”
1 of 5 stars Reviewed August 20, 2012

changed rm 3x's, bed looked like a blind person made it. took 2 days to get a clean bathroom. Spoke w/ mgr & hkpg supv together. Mgr told supv to clean rm herself. I went out came back hkpg gone for day rm still dirty. Took pics will send to any 1 wanting to see the filthy toilet that the supv cleaned. If the supv cleaned my rm and my toilet still had crud on the inside and the outside bet my last dollar every rm in hotel is filthy. THE HKPG SUPERVISOR LEFT A FILTHY TOILET after being told by her mgr to clean rm. I took pics to mgr & yet supv still has a job WOW! That tells me that management is POOR

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Erica J about Country Inn & Suites Jacksonville West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Would not stay again :(”
2 of 5 stars Reviewed August 14, 2012

Reviews paint a very different picture then what we found to be the case. First off, the location is not the best. Its right off the interstate, noisy, and when we went it was being used as a voting poll location so it was super busy with limited parking and a lot of cars clogging up the entry way. My first impression was that the hotel was not kept up very well. Even just stepping into the lobby, we noticed worn carpets and dirty stairs. Not a great first impression for this traveler. They were busy and had one handicapped room available for us which was fine. We found the room to be stained, food on the worn bedspread (could have been old pilling of the material but looked like food to me) and nasty hairballs in the shower. We were offered a different room (hard to come by on a busy night). The only positive I have to say about this hotel is the front desk staff. The guy we had was awesome and tried to be so accomodating. He was one of the best front desk clerks I have ever dealt with. He brought me to the room to check it out (and it was really bad but better then room #1). Room #2 had old soap in the shower along with a used washcloth, old soap next to the sink, nasty hairs all over the bathroom floor (like the housekeeping hadnt thought to clean that floor in months, yes we notice) and hair in the shower, one bed looked like it was slept in already with the housekeeper tryint to tuck things back in to look new, worn bedspreads with the same "pilling", and used coffee packets in disarray on the counter. The housekeeping in this hotel is horrible!! It was evident all over the hotel. Stairwells were dirty, even the doors into the room was dirty. Yuck! The pool is a whole other story. It was dirty and not kept up. Worn chairs some broken and stained, hot tub was cold and dirty (should have had an out of order sign on it) and overall it was not in good shape. Plus what hotel pool stays open until just 7 p.m.??? I really have no idea why no one else has disclosed these issues. Cleanliness at a hotel is not a luxury its a given. This hotel needs some new housekeepers. Its got everything you need as far as a room goes (theres even a laundry room and free breakfast) its just not kept up to this travelers standards.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask heater5000 about Country Inn & Suites Jacksonville West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Pooler, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beware!!! No more Refrigerator in standard rooms”
4 of 5 stars Reviewed July 29, 2012

Recently stayed at this hotel & was shocked to find out that all standard rooms has no refrigerator now per upper management decision! I was traveling w/ my little one that still drink milk so this was a major inconvenience. Thank god for the young lady at the front desk (forgot to get her name) when I told her about this she upgrade us to a suite! She told me alot of guest were up in arms w/ this decision hopefully they remedy this the next time we are in Jacksonville, otherwise we might look to stay at another hotel. Also breakfast has very limited selection (no eggs! what's breakfast w/ no eggs!) since the last time we stayed here.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask GMM4499 about Country Inn & Suites Jacksonville West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paisley
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“good hotel”
4 of 5 stars Reviewed June 5, 2012

nice hotel in quiet area of jacksonville.$20 for taxi to city. quiet well run hotel ,no bar or restaurant but nice breakfast.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask stphnmcallister about Country Inn & Suites Jacksonville West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Rapids, Minnesota
1 review
1 helpful vote 1 helpful vote
“What a Joke”
1 of 5 stars Reviewed April 28, 2012

I booked this hote for my spouse for two nights with the points that I have earned staying at various Country Inn and Suites. The second morning, a maid walked in on him without knocking which wasn't a big deal but common sense and basic hotel training about knocking first would be a could practice. Secondly, when checking out of the hotel the person (probably the hotel manager) accused him of smoking in the room. My husband has never smoked a day in his life and was offended by even being asked. There were no apologies. I contacted the cooperatate office two weeks ago and was informed they would contact the hotel and cooperate would get back to me regarding my complaint. Two weeks later and no reply from cooperate. I hope you do not stay at this hotel while in Jacksonville and for that matter a Country Inn and Suites. Marriott treats people with respect, has a better bed, cleaner rooms, staff that are intellegent and a much more pleasant stay. Remember I always stayed at Country Inn and Suites until this bad experience and not even cooperate gives a hoot about business. April 2012

Room Tip: Don't stay at this hotel. Find something else.
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask rodhagen about Country Inn & Suites Jacksonville West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Country Inn & Suites Jacksonville West

Also Known As:
Country Inn & Suites Jacksonville West Hotel Jacksonville
Country Inn And Suites Jacksonville West
Country Inn & Suites Jacksonville West Hotel
Country Inn Jacksonville
Jacksonville Country Inn
Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Region: United States > Florida > Jacksonville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 132 hotels in Jacksonville
Price Range: $
Hotel Class:2.5 star (2.5*)
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