I live locally so I had a very good idea of the type of accommodations available in Hyde Park, NY. Of course, I still checked tripadvisor and found that this Quality Inn seemed to be *slightly* less horrible than the rest of the motels in the immediate area. I only stayed in Hyde Park because I was having a date night with my husband, and the Quality Inn was half-way between my home and my babysitter's house. It's also convenient to several attractions we were going to visit in the area, such as the Culinary Institute of America (see separate review). Upon entering the Quality Inn, the tone was immediately set for my stay by the deadpan stare I received as I walked up to the front counter. No hello or welcome forthcoming, just a weird silence until I finally announced that I would like to check in. We had arrived 1 1/2 hours after their 2:00 p.m. check in time and were immediately sent up to our room, which was a non smoking King room. However, we did have to pass through the area where the smoking rooms were located, and it really smelled strongly of stale cigarettes. Upon arriving in our designated hallway, we could clearly see that 90% of the rooms were in the process of being cleaned, as all the doors were propped open and the two maids were in various states of work in each room. We dropped our luggage in the hallway and I asked the maid cleaning the room next to ours how long the wait would be. The bed had not even been made yet. I was told, it was "not her room". So I walked to the other end of the hallway to ask the other maid, who did not understand me, until the first one came to translate. Eventually, they began cleaning our assigned room. I went back to the reception desk to see if there were any rooms actually ready. A different receptionist was on the desk and told me, no, nothing else was available and we would just have to wait. Back upstairs I went where my husband and I began pacing the hallways, looking into the rooms. We went into another section of the hotel which also had all the doors propped open, and found another King size bed non-smoking room, which at least had the bed made. I went back to inquire about moving into this room and the receptionist agreed (why not the first time?) I went back upstairs and told my husband we were cleared for the new room. The maid literally ran ahead of me and sprayed a bunch of Lysol in the room - I had to immediately open the window to air it out. We rested a while and then found that the toilet was not working correctly. The water would rise to that super-scary level where you think it's going to overflow, then slooooowly go back down. My husband went downstairs and requested and received, a plunger. He attempted to plunge the toilet, to no real avail. As we were on our way to catch a movie, we left it to try to go enjoy ourselves, hoping by some miracle the toilet would work when we came back. It did not. Since it was now 10 pm and we had an 11 pm date for an adult only roller skating night next door, we debated changing rooms yet again, or living with a semi-working toilet. We decided not to chance it and went back to reception to change rooms. We were told there were no king non-smoking rooms available. I asked about the room next door to us, which had a smaller bed and no fridge/microwave. She agreed to move us. I asked for a discount and was told we were already given a 10% discount, however, when she presented me with the new bill, it was $25 more than the original room. More waiting around. Finally we switched over our things and went roller skating. The next morning at check out, I encountered the original non-welcoming receptionist from the day before. I explained to her the events of the night before, but she was argumentative and told me that she "wasn't calling me a liar" but that the night receptionist had not left a paper trail, therefore, she could do nothing for us. I just wanted to get out of there at that point, told her I would contact the management in writing and paid just $3.35 less than the originally quoted price, despite all the difficulties we had encountered. I did write a letter to management, and it took about two weeks before they responded and credited me with 50% off my room. At least they cared enough to follow up, as my next move would have been to file a complaint with the Better Business Bureau. Other than the terrible service, I will say the linen was clean, although I thought it was a joke when I saw the pillows on the bed. They are not bed size pillows, they are the size of throw pillows. I had to request four extra pillows for the four already there, just to reach across the bed. (see picture). This is an inexpensive hotel so don't expect much. The included breakfast was fine, a make your own waffle station was nice. Really, for the money you will not get better in Hyde Park unless you go with a Bed and Breakfast. If you are staying in the area and want a really NICE place to stay, look in Rhinebeck or Poughkeepsie. Hopefully the management of this place will step it up a bit after my experience was brought to their attention. If the service had been friendlier and more accommodating, the other problems would not have been quite as frustrating.
Ask for a room in non-smoking area, unless you like stale cigarette smell. Try a room facing the s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.