My husband and I stayed at the Gettysburg Hotel for 3 weeknights. We were private paying customers, not business travelers. We ordered a package deal. We booked the trip 3 months ahead of time. In that time period, parts of the package deal that we thought we had ordered were changed or no longer available. We were not notified of these changes, which set us up for disappointment. As of today their website still has one of the discontinued items listed in the package.
When we booked the trip, my husband called the hotel directly, not through a travel company or a secondary website. My husband made it clear that he was bringing a handicap "scooter" with him. We were told it would be no problem. When we arrived, no one seemed to be sure if the scooter could be taken up to the room. The scooter was placed in a storage room for a period of time, until we insisted that we needed to take it up to the room to be charged.
The room we booked was a "King Suite" and the pictures on their website were beautiful. However, when we arrived, we discovered that the sitting room was very small. And upon entering the bedroom, we took 2 steps into the room and ran into the bed. The bed was so close to the open door that we had to wiggle sideways into the room between the corner of the bed and the door (my husband is a big man and could barely get through).
The hotel is "newly renovated" and we were told that EVERY room had been renovated. However, to our disgust, we discovered that the grout in the bathroom tiles was black in places, the bathtub was chipped, the tiles were old, and the wallpaper next to the bathtub railing was worn.
The housekeeping was lacking. On the second day there, no one ever cleaned the room, replaced the towels or water glasses, or emptied the very tiny trashcans. We also found a nutshell under the sofa. Since my husband is allergic to tree nuts, and I don't eat them, it wasn't left there by us. One of the fancy pillow cases had a broken zipper.
There was no room service dining or dining room. There is a very small bar and restaurant attached to the hotel. They had very good food.
No assistance was given to take luggage up to the room. I had to struggle with the luggage cart by myself, since my husband is prohibited from pushing or pulling anything over 10 pounds. The front desk didn't seem overly interested or concerned enough to call someone to help us. The day we left, a young man was sent up with a cart to help us leave, and when we discussed it with him, he said that he had been available the day we came in and would have been more than willing to help us with the luggage. He was the friendliest employee we met the whole time we were there.
Our room windows overlooked the ventilation system. We felt that since we weren't business travelers, we were considered to be secondary citizens and not worthy of their time.
I would not give this hotel a 4.5 star rating. I have been in 3-star hotels with better service, friendlier employees, and more amenities. My husband and I will not be returning to this hotel.
Don't stay at this hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.