We arrived at the Sleep Inn and Suites around 9 pm and only stayed one night. Right when we arrived, we were told that since the hotel was booked, we'd be staying in a new room they were remodeling for future use. Turns out that room was the hotel staff's old break room. The keycard wasn't working so we had a physical key to use to get to our room. While the room itself was very large, it was in the basement of the hotel. There was a large kitchen/living room area which was nice except for the constant whirring sound of the refrigerator they had in the room. The bathroom was nice, but they hadn't stocked the room with tissues (a common amenity with any hotel room I've ever been in). Because the room was in the basement, we heard every footstep in the lobby and breakfast area above us, making it difficult to get a good night's rest. The room also lacked a phone so we weren't able to call the front desk if we needed anything. There was also this weird door that led to the outside and to a stairwell into the hotel's pantry area. We found that to be a little sketchy as well. The breakfast they had was ok, there was good variety but we never drink 2% milk and that's all they had there! Usually hotels will offer more than one type of milk for their customers.
Their "gym" consisted of a tiny room with no air conditioning, a weight training system, one very old rickety treadmill and one very very worn out elliptical. I used the elliptical for a quick work out but every time I moved the handlebars it felt like they were going to break off because the handles bent and squeaked so much. The treadmill was shoved next to the wall, so a person running would most likely injure their arm. The TV was placed up near the ceiling so it was a joke to even try using it.
The thing that really irritated me was that after we had checked in we asked if there were any other rooms for us to stay in. The lady at the front desk said no, but I watched as she checked in 2 other groups of people into rooms that weren't in the basement! That was after we had arrived! Overall, I was disappointed in our experience here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our hotel and service. I am sorry that your stay was not up to your standards or ours. You were in our new suite downstairs and we did still have a few kinks to work out. Which we have done. As for the noise we added carpeting upstairs to take care of that problem. As far as the other guests that checked in after you they had reserved a different room type that is why their rooms were on the main floor. Again I do aplogize that your stay was not that of what you expected. We do appreciate you telling us of all the issues so that we were able to address them. We do hope that you will come back again so that we can show you just how great we really are. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.