Having looked forward to our stay, we were booked into a room on the ground floor. The carpet was absolutely soaking wet next to the bed. Turned out water from the air conditioner had spilt over and it must have been a massive amount! When I approached the receptionist, we were not offered another room. To cap it all, Not only did our feet squelch underfoot but right outside the room was the most enormous air conditioner for the entire building-no sleep whatsoever! In the morning when I approached the day receptionist to find out where breakfast was served to be told they don't serve it, that just capped it all ! An absolute nightmare!