We stayed over New Year's Eve to be close to a family gathering.
front desk staff were excellent at check-in and departure. The first room we were allocated reeked of cigarette smoke. A room change was provided as soon as I returned downstairs, and with a sincere apology. This hotel is non-smoking and there are clear signs in each room.
The second room was clean and the bed was very comfortable. We returned from our family New Year's celebration at 1:30 am, but at around 2:30 am, 3:30 am, and 4:30 am there were riotous outbursts on our floor as various parties in rooms spilled out into the halls and/or drunken revelers returned from their celebrations and continued to party in the corridor.
When I mentioned that we could hardly sleep before 6 am, upon check-out, the staff were again sincerely apologetic. They even credited my Marriott rewards account with bonus points for the semi-sleepless night.
My conclusion is that this Courtyard is much nicer than many of the guests who stay there (especially at New Year's). A couple of years ago we stayed at the Best Western Turtle Brook over New Year's Eve. The building was much less appealing, but the people staying there did not party in the halls and smoke up the rooms.
If more of this hotel's guests could behave like responsible adults, it would be a better place to stay.
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- Also Known As:
- Courtyard West Orange Hotel West Orange
- West Orange Courtyard