I live in northwest NJ.
We had a family affair to attend on Saturday 2/9 in the West Orange area.
With the forecast of snow, I made a reservation for the Wilshire Grand for Friday 2/8.
All over their website, and on the order form, they clearly state that all reservations for a Friday need to be cancelled 72 hours in advance, but I felt that it was a good risk to take, and went ahead and made the reservation.
The snowstorm turned out to be Nemo, and on Friday, the day of the reservation, it became clear that there would be no way that we should take the risk to try and drive to the Wilshire.
With great trepidation,I called the front desk to cancel the reservation for that evening, and requested that I not be charged for the reservation.
The person that answered was very professional, told me that it would not be a problem, and cancelled the reservation without charging me. He did not need to speak to a ,manager and just took care of it, exactly what a great customer-oriented hotel should do.
So although I did not have the pleasure of staying there, I am extremely impressed with their customer service, and hope to one day in the future.
- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand
Phone Number:
Region:
United States >
New Jersey >
West Orange
Amenities:
Bar/Lounge
Business Center
Fitness Center
Free Breakfast
Free High-Speed Internet
Free Parking
Kitchenette
Pets Allowed
Restaurant
Room Service
Shuttle Bus service
Suites
Wheelchair access
#1 Business Hotels in West Orange
#1 Family Hotels in West Orange
#1 Onsen Hotels in West Orange
Price Range:
$$
Hotel Class:3.5 star (3.5*)
- Reservation Options:
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