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All 4 West Orange hotels

The Wilshire Grand Hotel: Traveler Reviews

3.5 of 5
350 Pleasant Valley Way, West Orange, NJ 07052
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The Wilshire Grand Hotel
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Ranked #1 of 4 hotels in West Orange
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186 reviews from our community

    Trip type
Traveler rating
    118
    36
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Date Rating
Brick, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Love the Venue”
4 of 5 stars Reviewed January 29, 2013

I stay several times a year. The staff is courteous and efficient. The rooms are comfortable and quiet. Close to major highways and roads. The restaurant at the hotel is excellent, and have eaten there often. It is also convenient to several excellent restaurants. Strongly recommend it.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kelbasikid about The Wilshire Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review
January 30, 2013
Dear Kelbasikid,

Thank you very much for posting your review on TripAdvisor! Great TripAdvisor guests like yourself have voted us # 1 choice for lodging in West Orange since February 2008. We always appreciate the time it takes to submit these reviews and we thank you very much for participating personally in our review process!

Sincerely,

Ed Reagoso - General Manager
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Las Vegas, Nevada
1 review
“The staff and hotel were terrific!”
5 of 5 stars Reviewed January 27, 2013

We were at the hotel for 7 nights. My husband and I were there to celebrate a wedding at the hotel. We could not have asked for better service. Breakfast is sufficient. The Italian restaurant at the hotel is superb. Our only problem was that we opted not to rent a car so getting to and fro the train station was a challenge. However I would definitely return!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Linda B about The Wilshire Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review
January 28, 2013
Dear Linda B,

Thank you for posting your wonderful review on TripAdvisor. Getting to & from South Orange Train Station can be a bit of a challenge. Tip for the future, set up your trip(s) in advance with our front desk and as long as we have advance notice we will schedule a driver accordingly providing the trips are after 7 a.m. and before 11 p.m. My staff and I do take great pride in our reputation and we very much appreciate your taking the time out of your busy day to post your TripAdvisor Review!

Sincerely,
Ed Reagoso - General Manager
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent hotel and staff ... Loved it!”
5 of 5 stars Reviewed January 25, 2013

I stayed here for 3 nights on a business trip and could not have asked for anything more. The hotel and rooms are very clean and have everything you need, the guests are treated to a lovely abundant breakfast each morning by a very accommodating staff. The restaurant attached to the hotel is also excellent ...what a find! It was wonderful to be treated so nicely by a staff who knows the meaning of customer service!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bmr180 about The Wilshire Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review
January 26, 2013
Dear BMR180,

Thank you very much for this glorious review. My team and I take every review to heart and we are thrilled to see it memorialized whenever we come across a raving fan's posting! We have been Rated # 1 in West Orange since February of 2008 and we will continue to strive to do our very best. Thank you for acknowledging our effort & success! Please contact me directly for a "BIG FAN Suite Upgrade" Certificate for your next stay with us!

Sincerely,

Ed Reagoso - General Manager
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New York City, New York
1 review
“Average Hotel, Partially Great Customer Service”
3 of 5 stars Reviewed January 25, 2013

I stayed here for a business trip a couple of weeks ago. The hotel is very nice, but other than the aesthetic-feel, the price was a bit much for the stay. The hotel room was very average and only some members of the hotel staff showed excellent customer service. The young lady at the receptionist desk, Danielle, was extremely helpful in helping me find nearby places for food and entertainment. Overall, I would recommend this hotel.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Valerie O about The Wilshire Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review
January 26, 2013
Dear Valerie O,

Thank you for posting your review with TripAdvisor. After some investigation I just do not have enough information from this posting to identify you to see when you stayed or how much you did in fact pay. I do know however that being rated as average is just "not good enough" for us and I invite you to contact me to discuss what we can specifically do better to be awarded an excellent rating with you. I will happily reward your for the valuable time taken to discuss this with me personally. I am delighted that you noted Danielle's assistance and I thank you for that!

Most Sincerely,
Ed Reagoso - General Manager
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Evanston, Illinois, USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“They take good care of me here”
4 of 5 stars Reviewed January 18, 2013

This is a solid hotel and is my choice when I come to NJ for business. The rooms are clean, safe and quiet. Staff is very polite and gracious.

The restaurant is NOT just an add on. It is a serious restaurant with good food at a reasonable price.

I am certain your experience here will be as positive as mine.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Greg P about The Wilshire Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review
January 23, 2013
Dear Greg P,

Thank you for posting your great review on TripAdvisor. I know you have a choice in lodging when in the area and I want you to know that my team & I truly appreciate your business!

Sincerely,

Ed Reagoso, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Wilshire Grand Hotel

Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
Address: 350 Pleasant Valley Way, West Orange, NJ 07052
Phone Number:
Region: United States > New Jersey > West Orange
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in West Orange
#1 Onsen Hotels in West Orange
#1 Business Hotels in West Orange
Price Range: $$
Hotel Class:3.5 star (3.5*)
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