We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always stay here!” 4 of 5 stars
Review of The Wilshire Grand Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added The Wilshire Grand Hotel to your Saves list
The Wilshire Grand Hotel
3.5 of 5 Hotel   |   350 Pleasant Valley Way, West Orange, NJ 07052   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Bonus 500 Stash Points
Ranked #1 of 4 Hotels in West Orange
Certificate of Excellence
GreenLeadersGold level
Miami, Florida
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Always stay here!”
4 of 5 stars Reviewed January 6, 2013

This is my #1 go to when traveling to New Jersey for business. The hotel staff is OKAY but the consistency, price, and restaurant make up for it every time! I always know i am going to have a good night's rest and a decent breakfast. The restaurant serves up pretty good Italian food and the bartender makes you feel welcome

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 8, 2013
Dear Miami_MichelleC,

I appreciate you letting us know how we're doing and we are delighted that you've chosen to stay again and again. Please stop by and say hello to me on your next trip and know that your loyalty is appreciated by us and our friends in Primavera. We know you have a choice in where you stay and if there is anything you believe we can do to improve I am all ears! Feel free to contact me directly and Thanks Again!

Sincerely,
Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

339 reviews from our community

Traveler rating
    205
    77
    26
    15
    16
See reviews for
101
63
23
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
leverett5
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2013

We have family to visit in South Orange, and always stay at the Wilshire Grand Hotel. As soon as you walk into the spacious lobby, you feel welcomed.

The rooms are beautiful and spacious, and the beds are fabulous.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 3, 2013
Dear Amyekahn,

Thank you very much for your kind comments they are much appreciated! Thanks to loyal guests like yourself we have become the # 1 place to stay while in the area and # 1 In West Orange with TripAdvisor since February 2008!

Sincerely,
Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2013

From the minute we checked in for a New Year's Eve family wedding, the staff made us feel at home. Switching rooms to accommodate us and a champagne toast, along with delicious cookies and snacks, set the evening off in a positive manner. thank you Capri and Lewis for all your help and to Kwaku, congratulations---you know what your doing and it is reflected in your efficient staff. A great ballroom and gathering space accommodated a large gathering that enjoyed a wonderful cocktail hour and dinner. Dessert topped the evening, all presented by attentive servers. If I had to plan an affair for a large crowd, I'd travel from south jersey to the Wilshire grand for a repeat performance. Great way to start a new year.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 11, 2013
Dear Paula M,

Thank you so much for your great TripAdvisor Review! I will insure Kwaku, Capri, & Louis are thanked for their service. I know I may sound a bit like a broken record however we remain # 1 in West Orange with TripAdvisor since February 2008. The simple reason is we care, my team, my partners, and our Wilshire community of partnerships with catering, Primavera, Jason Craig Entertainment, and American Yoga Academy. Please allow me to thank you publicly for memorializing your review and we do truly hope to see you again soon!

Sincerely,

Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 1, 2013

We stayed at the Wilshire Grand and had an excellent experience with our family and friends. The staff was very nice, the room was great for our family of four. The cocktail hour was incredible, and dinner was more than we could eat. The dance floor was great for the 200+ guests. Morning breakfast was a welcome treat, and offered something for everyone, from bagels and oatmeal to waffles and breakfast burritos. I would recommends taking at this hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 8, 2013
Dear Seashore7,

Thank you so much for posting this great review on TripAdvisor. My staff & I work diligently to insure that everyone has a great stay to remember. I much appreciate the fact that you took the time to post this review on New Years Day! The party was equally fun for my team and I and we hope to see all of you again! Have a GREAT 2013!

Sincerely,

Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 1, 2013

Of the several hundred hotels I have stayed at world-wide, the Wilshire must be one of the very best. Ed Reaguso and his team truly care about their guests’ well-being. If you are anywhere in the Northern NJ area for business or pleasure, take the opportunity to stay at the Wilshire, for this is a place that is not cookie-cutter, that has personal charm, and that has the resources to provide first-class service.

During a professional transition, I stayed at the Wilshire for around 250 nights during the past 12 months. For several months, my family joined me in one of the suites. From the first day to the last day of our stay, the hotel staff really treated us like we were family. I cannot even begin to tell you how my family has appreciated the care that we have received from the staff and Ed, the manager. I have never seen such personal attention by an entire hotel staff team anywhere else. Everyone has always been there for us, cared about our family’s well-being, went above and beyond to make sure we were comfortable. I thank Ed and his entire team for the tremendous hospitality during our stay.

I will say that our family was also at the hotel during Sandy. As “regulars,” we saw the hotel change over-night from a luxury hotel to somewhat of a fully-booked emergency shelter. Naturally, there was a lot of pressure on many guests and on the personnel due to the circumstances. I was quite humbled to see with how much grace and calm the staff managed these unique situations. While most guests were merely inconvenienced by power outages, it was the Wilshire staff that continued to work through these toughest of conditions, keeping everyone safe, calm and cared for. The staff managed to convey a feeling of community and belonging through the group of guests that was really remarkable and admirable.

On a professional side, throughout the year, our company also runs formal functions in the area, and we frequently book function rooms at the Wilshire. Our functions range from 10 to 150 people, and we have always been extremely well cared for by the Wilshire staff. The team around Jackie is very flexible with accommodations and the venues themselves are splendid.

Despite an annual average of 150 hotel stays and the associated several hundred hotels that I must have visited, I never before felt compelled to write a review. I see a few reviews here that reference negative experiences. During the past year, I was able to witness many unique front-desk situations that were truly handled by the staff with excellence; surely better than I could have handled them. Personally I am sure that any negative experience at the hotel was either based on a misunderstanding, or had to do with some sort of bad luck, on a really bad day. I know that if anything would be brought to the staff’s or Ed’s attention, it would be fixed to the satisfaction of the guest.

Do yourself a favor; plan your next vacation, wedding, business or other function at the Wilshire. You will not be disappointed.

If you have any questions about the review, please feel free to message me

Thanks

Alex L

Room Tip: all rooms great, suites are really worth the extra money, get one with whirlpool in bedroom for a tr...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 3, 2013
Dear AlexL2012,

You & your family have truly become family and your wonderful review is so very much appreciated! This review, coming from someone with your travel savvy demands and expectations pretty much leaves me speechless except to say thank you so kindly for becoming part of our family. We will be thrilled to have you back should the opportunity ever occur, not to mention how your entire family is already missed by all of us!

Most Sincerely,

Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, NJ
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 31, 2012

We had a wedding block here and I have heard nothing but good reports from the entire group. The staff did a great job helping wherever needed. The property was clean, comfortable and well supplied. Excellent experience.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 3, 2013
Dear berobi,
Your family & friends were truly a delight and we are so happy to have been a part of such a great occasion. Thank you very much for posting your wonderful review with TripAdvisor and we wish you a VERY HAPPY NEW YEAR!

Sincerely,

Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 31, 2012

My family and I enjoyed the large room. The hotel was very clean and the staff was helpful when needed. An excellent value and a welcome change from the large hotel chains. We would stay here again! LMJ

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
service1, General Manager at The Wilshire Grand Hotel, responded to this review, January 3, 2013
Dear easytobook.com Traveler,

Thank you kindly for your terrific comments posted on TripAdvisor. I am always happy when a new guest stays with us instead of a "chain" hotel when in the area. My team & I work hard to provide a unique and service driven atmosphere. We've been Rated # 1 in West Orange by TripAdvisor guests since February 2008 and we wear the badge proudly!! Thanks for choosing to stay with us and Happy New Year to you & your family!

Sincerely,
Ed Reagoso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to The Wilshire Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052
Phone Number:
Location: United States > New Jersey > West Orange
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in West Orange
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Official Description (provided by the hotel):
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Expedia, Priceline, Orbitz and Odigeo so you can book your The Wilshire Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand

Owners: What's your side of the story?

If you own or manage The Wilshire Grand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.