This was a very clean hotel. Although, nothing to write home about. The breakfast food was equivalent to a lower cost hotel chain. I requested a quite room and was given a room down the first hallway from the lobby. This room was not quite in my opinion. You could hear lobby noise, and when the staff arrived to prepare breakfast I heard doors slamming. The hotel staff at first was not receptive to my complaint. "nobody has ever said that before". I had to wait for the manager to decide if I could change rooms.
The manager was very nice and did say I could move and she would even move my stuff. At that point I could not move since I needed to leave to see my mom at the hospital. So, I stayed one more night in the room. The noise level was better (no slamming doors) although you could still hear lobby noise. The hotel was not very full. I am not sure on the weekends when they host events how quite this room would be.
I also need to comment to the room lighting. My hats off to the hotel for their environmental concern. Although, I have to say the room felt dark. I agree with a past reviewer that it was difficult to apply makeup.
Over all it was an OK stay for the price. The manager and most of the staff were nice, others seemed aloof. The room was very clean and I felt safe. The restaurant onsite was very good. In terms of their sundries store...the first night I bought a bottled water it cost $2 the next night it was $1. So, I can't comment on the good prices other guests reported.
- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand
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