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“Good Location, Excellent Service” 5 of 5 stars
Review of BEST WESTERN Turtle Brook Inn

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BEST WESTERN Turtle Brook Inn
2.5 of 5 Hotel   |   555 Northfield Avenue, West Orange, NJ 07052   |  
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Ranked #4 of 4 Hotels in West Orange
West Orange, New Jersey
1 review
“Good Location, Excellent Service”
5 of 5 stars Reviewed August 9, 2013

I stayed at the BestWestern over 3/1/2 months, The good points are location, easy access to the NJ TURNPIKE, GW, Bridge and tunnels, I enjoyed several amenities of the hotel such as the gym, and the free breakfast, the hotel staff were friendly and accommodating. The bed was comfortable and the rooms were clean. PS' there is coffee and tea provide it" I would like to thank the staff for making my stay enjoyable!!! . The owner Brain was very , very helpful with all our needs during our stay.... Thanks again Bestwestern and staff!!! R. BELL

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 12, 2013
Thank You for you review. It was nice to have to have you stay with us. Hopefully you will get your house back in order after your fire.
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100 reviews from our community

Traveler rating
    31
    27
    18
    12
    12
See reviews for
41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Annapolis, Md.
1 review
3 of 5 stars Reviewed August 5, 2013

Clean, comfortable. Attentive staff. I stay here because the price is right (and considerably less than other hotels in the area). Comfortable beds. Good size room. Ask for room in rear (quieter). Wi-fi. Ample breakfast. No elevator. If stairs are an issue, stay on first floor. Turtle Back Zoo and ice arena across the street. Lots of good restaurants within 10-15 minutes.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 7, 2013
Thank You for your recent review of our hotel. Looking forward to your next visit.
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United States
1 review
3 of 5 stars Reviewed August 2, 2013

I stayed at this hotel because I travelled from out of state to attend a wedding. Pros: Decent sized room Clean bathroom, sheets and towels Everything worked Front desk staff was pleasant Cons: Price is too high - I have stayed at much nicer places that cost $30-$40 less per night Old building, stained carpets, weird smell Air conditioner (wall unit) was louder than a Mack truck Balcony had metal bars and extra locks on it (always comforting) Overall: As a young guy looking to crash after a night of partying at a wedding, it was OK...let's say 7 out of 10 on the rating scale

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 7, 2013
Thank You for your recent review of our property, Sorry that we fell short . Trip advisor doesn't give us your date of stay or room number so we have our staff checking all rooms with patio doors. Just wanted to mention that we don't have bars on the doors, it is a secondary patio door lock.. Thank you for staying with us.
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Riverhead, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 31, 2013

We had two rooms at this hotel July 2013. Absolutely dirty smelly hotel. They have electronic air freshners plugged in all over to mask the odor. Black mold in the bathroom. Laminate coming off the toilet seat. Has limited internet reception in the rooms. Staff mentioned there are dead spots. Everthing is outdated, furniture, beds, electronics, etc... The television was so old it didn't even have a sleep option. The staff was very friendly. We had to stay in the area for three more nights and fortunately found the Westminster Hotel in Livingston. It's a four star hotel that cost only $20 more per night than theis Best Western and was excellent.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 7, 2013
I sent you a request thru Trip Advisor to reach out to me , but no response. So we were unable to match a rate of another hotel which was very low. I explained to you only had a few rooms left and to discount down to that rate I would be throwing away money . I also said that you would be very happy there . So when you didn't get your way , you then decide to trash my hotel. If what you wrote was true I would have been out business along time ago .By the way I do know who you are .
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Travelers are raving about these West Orange hotels

Penn Yan, NY
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2013

We've stayed here a few times as our daughter lives nearby. It has big, comfortable rooms, and was a welcome place to stay after an all day drive. It has a big breakfast area with good variety. Our daughter unexpectedly stayed with us one night as she didn't have A/C. There was plenty of room to accommodate her and the front desk people were easy to work with. We did not incur any extra charges. We will definitely stay here again. It isn't cheap, but in this area, it's worth spending the extra money for a nice motel. The "cheap" motels tend to be just that, usually in a sketchy area. This motel is in a nice area next to a park.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 7, 2013
Thank You for your recent review of our hotel. Hope to see you again , when you return to visit your daughter
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Temple Hills, United States
1 review
4 of 5 stars Reviewed July 23, 2013

Our stay at the Best Western Turtlebrook Inn was very nice. The room we were given was nicely decorated and had a feel like we had rented a suite or something in the area of an efficiency apartment in New Jersey or New York. It had me wishing we would have extended our stay as I found an 'at home comfort' that I left a party just to get back and enjoy it. We have friends in that area and plan on making several more trips, and we will definitely be staying at this same hotel.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 15, 2013
Thank You for your review of our hotel. Hopefully your next stay will be as good as your last.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
112 reviews 112 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed June 30, 2013

so even though we had air conditioning, the room was so wet and humid that i didnt sleep very well at all. the bathroom was underwhelming, in need of a face lift, the lobby itself was also humid and wet so the AC didn't really comfort us. breakfast ends at 9:30 so there is no sleeping late here if you want to eat, and once food ran out there was no restocking. so no eggs or ham for us! the pancakes and or waffles gave my boyfriend and i stomach aches. the location is great but thats about it. never again folks!

Room Tip: check to make sure your AC is working!
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBI555, Owner at BEST WESTERN Turtle Brook Inn, responded to this review, August 15, 2013
Sorry you were disappointed with your stay . I will say our air conditioning was working well during the heat wave during your stay. We do you restock at breakfast , maybe the kitchen was restocking when you arrived at 9:30 am which is closing time for the coffee shop. Don't think the pancakes or waffles were the cause for your stomach aches.Coffee shop hours are posted at the front desk and at the entrance to the coffee shop. Monday - Friday 6:30am -9:30am Saturday and Sunday
7:00 am - 10:00 am.
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Additional Information about BEST WESTERN Turtle Brook Inn

Address: 555 Northfield Avenue, West Orange, NJ 07052
Phone Number:
Location: United States > New Jersey > West Orange
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in West Orange
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Turtle Brook Inn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Located just 17 miles from New York City and close to all the exciting West Orange attractions, the BEST WESTERN Turtle Brook Inn offers friendly customer service, exceptional amenities and affordable rates for visitors staying in West Orange, New Jersey. Staying at this charming West Orange, New Jersey hotel means that you'll receive excellent customer service, cozy accommodations and affordable rates, in addition to easy access to key area attractions. The Turtle Back Zoo, Edison National Historic, South Mountain Recreation Complex, Codey Arena, St. Barnabas Hospital, Manor Restaurant, Prudential Center and New Meadowlands Stadium are all just a short drive away. Guests also have the option of taking a short day trip into New York City, just 17 miles away, to visit world famous sites. Seton Hall and Rutgers University are also close by the hotel, which makes the BEST WESTERN Turtle Brook Inn the perfect place to stay while visiting students or exploring campuses. Guests of the BEST WESTERN Turtle Brook Inn will find that each recently renovated guest room comes complete with all the comforts of home, including pillow top mattresses, cable satellite television with HBO® and free high-speed Internet access. Other amenities at this West Orange hotel also include a fitness center, complimentary continental breakfast each morning, guest laundry and an on-site coffee shop. Corporate guests traveling to the BEST WESTERN Turtle Brook Inn will also appreciate the convenience of this West Orange hotel's business services and close proximity to area businesses, including Merck, Prudential, ADP and AT&T. Ready for an unforgettable and fun-filled vacation in West Orange, New Jersey? ... more   less 
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Also Known As:
Best Western Turtle Brook Hotel West Orange
Best Western West Orange
West Orange Best Western

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