I called to plan a surprise brunch for my mother's 60th. When I called to find out if I could stop by at lunch that day to look at the space and ask a few questions, the first response was "umm, we are busy durnig lunch so can you come at 2pm". Of course, I have a job so no that was not an option and an immediate 1st strike in customer service. I said if preferred, I can stop by after work and she agreed. When I arrived after work, I did meet with a very nice manager on duty. However, once there I was told if I wanted to secure a time and menu, I had to come between 10-3pm when the owners were available. Of course, I did try initially to come during those times but was told to come at night. Get it together. It gets better. So I called the next day to schedule a time to meet the owners and the owner was there but I was told by a representative there that she was "running deliveries" so to take my information and they would call back. OK so at 2:45, I called back since deliveries couldn't take that long and I was eager to set up a meeting and was informed the owners had a flex schedule ending at 3pm daily. I disrespectfully overheard the owner, MARI with an I, state that "doesnt he understand we are in a rush" and that they would call me in an hour. So, I'm not sure why at 3pm after lunch before dinner on a weekday that I should understand they were busy at that hour nor should I have been spoken to in such a manner. Do we have to beg people to take our money? Needless to say, I was not going to give them my business and to top it off, they still haven't called back. I hope karma pays a visit to this establishment that is clearly tripping over money.
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