My wife and I traveled to Philadelphia to attend the wedding of Friends’ of ours daughter. Once of the hotel choices was the Radisson. Upon arrival there was a long line to check in at the one desk being manned. Fortunately, after about 10 minutes or so another station was opened up and we only had to stand on line for 25 minutes or so.
We went to our room as were pleasantly surprised at the size. It was large, with a somewhat wired shape. You walked in, and then had to turn left into the main part of the room. The bathroom was in a spot to the right (so the wall you saw when you first walked in the door was part of the bathroom wall. The room also extended to the right, on the side of the bath room into a sitting area, with a couch and table.
Upon entering we encountered a significant problem. The bathroom looked as if it had not been cleaned. I called the front desk to report it, and was told someone would be up to clean it. We had to change and get to the rehearsal dinner, and left before anyone arrived to clean the bathroom. When we returned about 10 that night, it was still not cleaned. I called again. I was told that someone would be right up, and that for our trouble, breakfast would be on them. That was nice, since I certainly had not asked fro any compensation. Shortly, two men arrived to mop the floor, bring towels etc. When they were done, they invited my wife to look, and they had not touched the dirty sink. Finally, they finished and we went to sleep. The bed was very nice. In the morning, I asked my wife if she had opened the soap on the sink and in the tub. She said no, and asked me if I had used the glass on the sink. I had not. She turned a little green, since she assumed I had, and she used it as well. YUCK!
When we checked out I again mentioned the dirty bathroom, and then the issue with the soap and the glass. The person at the desk happened to be one of the people I spoke to previously. She apologized and then removed the entire charge for the stay. Again, I was not looking for compensation; I just wanted to let them know that there was a problem.
In the end, we thought the hotel was nice, with a really comfortable bed. Breakfast was very well done, with some interesting choices. We did not get it free, but I was not going to insist, after not paying for the room. We would consider staying there again.
- Official Description (provided by the hotel):
- Sophisticated. Stylish. Uniquely Philadelphia. Listed on the National Registry of Historic Places, the Radisson Blu Warwick Hotel is where history meets innovation and culture. This hotel is high on design and style and located in Philadelphia's most prestigious address, Rittenhouse Square. This luxury center city Philadelphia hotel is in the epicenter of boutique shopping, entertainment and many of Philadelphia's award winning restaurants. The stunning illumination and architecture in the lobby, graceful fireplaces and comfy seating areas complement your stay. ... more less
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- Also Known As:
- Warwick Hotel Philadelphia
- Radisson Plaza Philadelphia
- Radisson Philadelphia
- Warwick Philadelphia
- Philadelphia Radisson