Stayed here for one night and was pleased by the cleanliness of the hotel and especially the room itself. Was greeted with a friendly smile and warm welcome by each and every hotel staff member that I encountered. Found a great rate online at Radisson.com using AAA that included breakfast at Tavern 17 restaurant, and was delighted to find on arrival, that as a Club Carlson Gold Member, the room had been upgraded to business class on the 11th floor. As part of the upgrade, two free drink coupons to be used at the restaurant bar were included along with access to the Plaza Club lounge located on the 11th floor of the hotel which was staffed by a concierge. The lounge provided a variety of light snacks, a hot entrée and complimentary beer and wine in the evening as well as an upgraded continental breakfast with another hot entrée in the morning. Overall the stay was enjoyable.