My family and I stayed at the Rittenhouse June 30 for two nights. We were initially delighted by the room and service, both room service and housekeeping were great. We were very, very disappointed, however, that the second night of our stay a wedding party had an outside band that played until 11pm. While this is not an unreasonable time during the weekend, it was a Sunday night, coupled with everyone being exhausted from a great day in Philly sight-seeing. Despite being on the sixth floor it sounded as if the music was next door. Upon talking with reception that night, and in the morning during our check-out, we were told that we could fill out a letter. No manager in which to speak, no one to even listen to our concerns. Very un-five star behavior. It soured the entire experience at the Rittenhouse and made the money we had spent there seem wasted.
- Official Description (provided by the hotel):
- The Forbes Four Star and AAA Five Diamond award winning Rittenhouse Hotel (25 years consecutively) is rated one of the top hotels in the world as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or University City. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Our Sunday Brunch is rated #1 in Philadelphia. ... more less
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- Also Known As:
- The Rittenhouse Hotel Philadelphia
- Rittenhouse Hotel Philadelphia
- Rittenhouse Philadelphia