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“Very good property that met expectations” 5 of 5 stars
Review of The Rittenhouse Hotel

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The Rittenhouse Hotel
4.5 of 5 Hotel   |   210 West Rittenhouse Square, Philadelphia, PA 19103 (City Center West)   |  
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Suite Indulgence Spa Pack
Ranked #2 of 83 Hotels in Philadelphia
GreenLeadersSilver level
new york city
Top Contributor
223 reviews 223 reviews
220 hotel reviews
Reviews in 138 cities Reviews in 138 cities
473 helpful votes 473 helpful votes
“Very good property that met expectations”
5 of 5 stars Reviewed November 21, 2013

I'd been looking forward to visiting this property for a number of years. I wasn't disappointed even though I was unhappy about the fact that I found out when I arrived that their spa, gym and pool were under renovation. They have a temporary workout room which was OK under the circumstances. The location is great on the square; service was fine. Dinner and breakfast at the main restaurant were very good. I was upgraded to a park view suite on a top floor and it was a very nice room with excellent amenities. They put nice fruit in the room and the restaurant worked well with me on arranging a dinner tasting leaving out meat and shellfish (which was a bit difficult since virtually every item on the menu had one or the other). During the renovation, they have a car that will take you over to a nearby health club at another top hotel. I look forward to returning after the renovation is complete.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 27, 2013
Thanks very much for sharing your Rittenhouse experience. We are excited to unveil our new health club, spa and salon next year and appreciate your understanding in the meantime. During the renovation, we will offer at least two alternatives and continue to offer all the amenities, service and location that we have become known for.

Best wishes to you and you family for the holidays and we hope to see you soon.
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514 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Washington, DC
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2013

Family birthday celebration. The staff was accommodating and friendly. Amenities were great. I was very impressed with the kid's program. Ours loved the kid-sized robe and slippers, cookies and milk at bedtime, and Philly book and games. We enjoyed our stay and would definitely return.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 18, 2013
Dear VNB,

Please let us know how we can earn your highest marks in all areas. We are very grateful for your overall review, however we are always looking for constructive feedback in any area that my not be as strong as another.

Many thanks for your input and we hope to see you again very soon.

Reg Archambault
215-790-2527
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New York City, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2013

I come to Philly about once a year. The Rittenhouse is where my organization puts us up. This is a top flight hotel with superb rooms and excellent service. I am always greeted by the doorman with a smile and a warm and sincere "Welcome to the Rittenhouse" (and even "Welcome back to the Rittenhouse" if he remembers me). The front desk staff are very professional and efficient. You get a choice of several newspapers, and an immediate offer for your wake-up call. The rooms are large and great to relax in or to get work done. NOTE: Unlike similar high end hotels, high speed wireless internet is NO EXTRA CHARGE. I love this. I hate paying top dollar for a room and getting charged for internet. However, don't touch the minibar items unless you have deep pockets. $8 for a bottle of water (and we complain about $4 for a gallon of gasoline!), and $4 for a 1oz bag of chips. The bathroom amenities are very nice, and they have plush bathrobes to wear (slippers too put at the bedside every night). They have a wonderful, but very expensive restaurant on site, or there are dozens of great little places to eat in the area. There is also a Smith and Wolensky attached to the hotel as well. So, overall, this is a really great place to stay. I never have a complaint.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 14, 2013
Dear Charles,

We are very happy to have you as our guest and thank you for your review. Look for new additions to our mini bar offerings, which we will try to make as competitively priced as possible. Also please let us know if there is anything in particular you would like to see on future stays so we may personalize your experience as much as possible.
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Long Island, NY
Top Contributor
220 reviews 220 reviews
35 hotel reviews
Reviews in 60 cities Reviews in 60 cities
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed November 10, 2013

We stayed here for our daughter's wedding weekend - and the staff did everything they could to make our stay a tranquil and pleasant one. A couple of small blips were quickly and graciously handled. As parents of the bride, they upgraded our room to a larger room with a view of Rittenhouse Square - an exceptionally spacious room with a very comfortable bed, desk, sofa, television, chairs, etc. Our daughter loved her special bridal suite.

The most luxurious aspect of our stay was the nightly turn-down service - tantamount to two housekeeping visits per day. Our room was squeaky clean (particularly the bathroom, which had a separate shower stall) and loaded with amenities - lots of towels, soaps, shampoos. Another wonderful plus - free wi-fi in all rooms.

We left special kudos (and a gratuity) for the housekeeper who came to do our turn-down one night when I had left all of my jewelry on the nightstand instead of the safe...and I found it all on the nightstand, exactly where I left it.

The Rittenhouse Square location was excellent, within walking distance of many lovely shops, pubs and restaurants. It's only about a mile from Penn Station and easily accessible by car. Parking, however, is quite pricey.

The breakfast was pleasant but not exceptional in terms of offerings. The afternoon tea was lovely, if pricey, with unhurried service.

You could never touch this kind of ambience and service for the money in New York. Special thanks to Alex and the newlywed Megan for helping to make our weekend special.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 12, 2013
The Rittenhouse is the perfect spot for weddings and we are proud to have been chosen by you for your daughter's big day. Thank you for recognizing both Alex and Megan who truly enjoy what they do and it shows. We look forward to welcoming you and your family back for future celebrations for many years to come.
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2013

Location, location, location! We loved our visit to Philadelphia and staying at The Rittenhouse Hotel made our time there wonderful. From the greeting to the beautiful room overlooking the park, we were absolutely delighted. The staff, the amenities, and the location make this a TOP CHOICE for anyone going to Philadelphia.

Room Tip: Our room overlooking the park was spacious and a beautiful view.
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Green Features: The hotel presents options for environmentally friendly patrons - from linen re-use to special waste cans in the room for paper & recycled items.
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 6, 2013
While we are ideally situated in the heart of Philadelphia, we are most proud of our personalized service and can not thank you enough for recognizing our efforts. We hope to see you again whenever you visit.
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Winston Salem, North Carolina, USA
Top Contributor
183 reviews 183 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 3, 2013

This is a beautiful property! The rooms are well appointed and pristine. The staff is very accommodating. I like the bar and lounge areas...plenty of intimate options to meet up with friends. The location is excellent for any center city activities.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, November 5, 2013
Thanks very much for your review of the Rittenhouse. Both Bar 210 and the Library Bar are ideal spots to steal away with friends or family. We are happy that you enjoyed our setting and location and hope to see you again whenever you are in town.
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Reading, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

As a frequent traveller, this hotel ranks up there with the top high end hotels in the Midwest and on the East coast! Fabulous room with the most comfortable bed and the towels are so thick and luxurious! Definitely felt pampered by the amenities and by the accommodating staff. The Valet, Doorman, Front Desk staff, Concierge answering the phone, all were so welcoming and really showed they valued having me as their guest. Excellent location, highly recommend this hotel.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, October 23, 2013
We do value you a great deal and appreciate your take on how we engage our guests. We look forward to seeing you again when your travels bring you to Philadelphia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rittenhouse Hotel

Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Philadelphia
#1 Business Hotel in Philadelphia
#2 Family Hotel in Philadelphia
#2 Luxury Hotel in Philadelphia
#4 Romantic Hotel in Philadelphia
#6 Green Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Rittenhouse Hotel 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
The AAA Five Diamond Award winning Rittenhouse Hotel (24 years consecutively) is rated one of the top hotels in the World as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or the city. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Our Sunday Brunch is rated #1 in Philadelphia. ... more   less 
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Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia

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