After searching review after review after review, I decided to take The Rittenhouse up on their "Family Friendly" atmosphere and bring my 3 younger kids up to Philadelphia for a weekend getaway. To help out where some information may be lacking, this review will focus mainly on how my kids (3, 6, 10) viewed the hotel.
Our arrival was nothing short of magical for them! After pulling up, the smartly dressed staff went to work immediately opening car doors, unloading the luggage, greeting the kids on their level, and helping my 2 small girls out of the car and onto the sidewalk...a true "White Glove" treatment for 2 little girls who L-O-V-E to be treated like princesses (yes, we spoil them...hence, The Rittenhouse! haha). My 10-year old son...well, although his face was typical of a pre-teen boy, he was thankful of the help from the gentlemen with his luggage.
Check-In was another pleasureable experience, while I was handling the paperwork, my son immediately helped himself to the chocolate covered strawberries and cookies on the desk, after the offer from the Staff! My girls were delighted when the Concierge ushered them over to the Treasure Box in the lobby, where they were each able to select a toy (from what I saw, they were not the .25c, Dollar Store "bulk toys" either - most were brand name and were all brand new). It actually took the kids longer to select their gift than it did for me to sign into the room! The Front Desk Staff were helpful and very pleasurable after a long drive.
We arrived in our room, a 9th Floor corner room, overlooking Rittenhouse Square. The floor was quiet, and the room was HUGE! I base that comparison after staying at the Ritz, and the Four Seasons in Philadelphia as well. The 3 kids were ecstatic to see that we had 4 large windows that they could view the city out of. The bathroom was massive when compared to othe area hotels, and was CLEAN and wll stocked with plenty of towels and amenities (including a TV!). Evening turndown service arrived, and left 4 bottles of water, some chocolates, as well as 3 child-size bathrobes and slippers for the kids. They loved being able to put these on, and cuddle together in front of the large TV in the room, while awaiting Room Service. I loved the fact that The Rittenhouse offered several "Kids Menu" choices on their Room Service menu. room service was quick, the food was excellent, and the price (for room service at a 5-Star Hotel was comparable to other places). They do include the gratuity, which is nice as it keeps you from having to fumble for tips while your hungry kids are dying to dig in! We had both dinner, and dessert the next night, from Room Service - with neither night disappointing the kids.
A crib was delivered for my youngest, which was large and sturdy (not the typical pack & play). Child bath amenities were also delivered with the crib, which is a nice touch. The pullout sofa-bed was clean, and they delivered clean sheets (and even offered to come in and make the bed for us).
After a restful night, in an extremely quiet room (low vehicle noise from outside, NONE from the hotel), we ventured down to the famed breakfast at LaCroix. We were sat at a window table, and yet again the Wait Staff didn't fail to give their very best. Our glasses were never empty of water or orange juice. I opted for the buffet, which was adequate. The food was hot, plenty of selection - and the waiter had no issues with me continually going for the SUPERB fruit and giving it to my kids. All 3 ordered off of the Children's Breakfast Menu (at only $8 each), and while my son was satisified - my 2 girls did not care for the French Toast or the Silver Dollar Pancakes. While the portions were large, considering it was a kid's meal, the pancakes were a bit overcooked (black on the bottom), and the french toast was rather dry. The waiter did apologize, and offered to bring them something else, but they had already had their fill from "my" buffet, and we were on a schedule to see the city.
The Rittenhouse is in a much better part of town, I feel, than being near City Center. Rittenhouse Square gave the kids some open space to run off a bit of their breakfast before walking the 10 minutes down to Logan Square where the Natural History Museum and Franklin Institute are. With the Concierge helping other guests, I asked the Doormen the best way - their directions were spot-on! Straight shot, with no "questionable" areas along the way.
For someone who travels "for" their children all of the time, the little touches presented by The Rittenhouse showed that they truly cater to ALL guests - not only the adults. My children loved it, and it is clear to see why the hotel is rated #1 in Philadelphia by a number of reputable sources.
For what it's worth, hopefully this review assisted those travelling with smaller children - the place is truly immaculate and the staff is just superb when it comes to dealing with the kids, and the parents as well!
Any room ending in "08"; I prefer higher floors to avoid the stomping you may hear from th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.