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“Lives up to its reputation... year after year.” 5 of 5 stars
Review of The Rittenhouse Hotel

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The Rittenhouse Hotel
5.0 of 5 Hotel   |   210 West Rittenhouse Square, Philadelphia, PA 19103   |  
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Remarkable Rittenhouse
Ranked #1 of 84 hotels in Philadelphia
GreenLeadersBronze level
New Jersey
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
“Lives up to its reputation... year after year.”
5 of 5 stars Reviewed January 18, 2013

Have stayed here 3 times in the past 4 yrs. and they consistently offer the highest level of service and luxury accommodations. The rooms are very well appointed, clean, roomy, and most offer a good view. The location is perfect with a great view of the park, and 10-15 minute walk to some of the best shopping and restaurants in Philly. Can't say enough about the place, and will always want to return. You feel so pampered when you're there.

Room Tip: Request a room closer to Walnut St. They are larger and have a better lay-out.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, January 21, 2013
Dear Marla001,

Thank you for your review. We are proud of our location and our reputation for looking after all details of your stay with a personal touch. We greatly appreciate your endorsement of all that we do here and very much look forward to seeing you again soon.

Best Regards,

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 14, 2013

My husband and I traveled the world for 18 months and, as you can imagine, stayed in many hotels along the way - few stand out anymore now that we are home. But the Rittenhouse is an exception - the service is incredibly attentive, to giving my very sleepy kids presents from the "Treasure Box" when we arrived, to helping us with our car, directions, welcome cookies, etc.

Most recently, my husband discovered he left his shoes there, and almost a month later (of course, he didn't tell me until now) they located them and promptly put them in the mail. If you've ever lost anything in a hotel before, I'm sure you agree that this almost never happens (actually finding them, and then having them sent to you).

As for the rooms, they are big, and comfortable. Even with four of us in a deluxe room (one bed, one pullout, and a crib), we slept great. The bathrooms are large and luxurious. We had a nice view of Rittenhouse Square.

Basically, it's hard to put your finger on the one things that was great about it - because so much was - but I left the Rittenhouse feeling refreshed and happy, which is a sign of a great stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, January 16, 2013
Dear walkaboutnyc,

Thank you for your thoughtful comments. We are very happy to hear about your favorable impressions of The Rittenhouse and that we were able to reunite your husband with his shoes. All of our team here truly cares about your experience. We hope to see you again when you next visit Philadelphia.

Best Regards,

Reg Archambault
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earth
Top Contributor
181 reviews 181 reviews
84 hotel reviews
Reviews in 54 cities Reviews in 54 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed December 11, 2012

This was our first time at the Rittenhouse. What a wonderful stay. I would rate this as one of the best hotel stays I've had in a very long time. Definitely five diamond five star quality.
We had a deluxe room which according to descriptions was 600 sq. ft. They weren't kidding. Granted not a great view, since we faced some buildings rather than the park, but it was just fine. The room is spacious. Furniture, older style, are kept nice and clean and well-maintained. Walk-in closet. Large flat screen TV and free wifi. King size bed is comfy, though perhaps a little soft. Bathroom is huge, with walk in shower as well as tub, and a separate aclove for the toilet. There's also, out the bathroom, a make-up area for the ladies (guys too, I suppose). Good water pressure. LATHER toiletries. Nice thick towels. Bathrobes are thick and soft. Slippers provided as well.
We did not use the turndown service, because we were tired after dinner. So can't comment.
But dinner at LaCroix is excellent. We loved every dish. A four-course dinner (with numerous choices) for $75. At this quality of restaurant, what a steal. Service is excellent too. I'd highly recommend it.
Overall, very very impressed with this hotel. Will definitely look to stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 13, 2012
It is heartening to see that we aren't "chopped liver"! Thank you so much for taking the time to tell others about your experience here at the Rittenhouse. We look forward to seeing you whenever your travels bring you to Philadelphia.

Best Regards,

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

My wife and I checked in for a romantic weekend during President's Day weekend in February. From the minute we checked in, we were treated like the most important people in the hotel and made to feel like a million dollars everywhere we went.

Our room was spacious with a wonderful sitting area and an amazing shower/bathroom. Our bed a defect in it and I complained the next morning and the staff responded by refunding us a portion of our stay. I couldn't be happier with how we were treated by this gesture by management.

The Spa was wonderful and my wife and I had great massages while we were there and I would recommend visiting the spa/workout facilities which were first class.

It is located in one of the best areas of the cities and we walked around the corner to go to dinner and lunch the next day at two of the best restaurants in the city.

Our experience could not have been better!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 11, 2012
Dear cdk104,

Thank you for visiting and posting your review of the Rittenhouse. It is a pleasure to hear what a positive experience you had overall; especially since you had an issue and it was quickly resolved once brought to our attention. We often find this is the best route for speedy recovery of any glitch.

Best wishes to you and your family for the holidays! Please come back to see us again soon.

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
omaha
Top Contributor
98 reviews 98 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 9, 2012

I read mixed reviews about the Rittenhouse hotel and did not know what to expect. My stay there was amazing, excellent large rooms, very good location and excellent customer service as well. Everybody was friendly and helpful. It is definitely a hotel with special character. The rate is a little of high side but overall it is a good place to stay in Philly.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 11, 2012
Dear mungo777Omaha,

The vast majority of our reviews on TripAdvisor and elsewhere are overwhelmingly positive. I am happy to see that you concur with that assesment based on your recent visit.

Please consider us your home while in Philadephia. Thank you for taking the time to tell others about us.

Best Regards,

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
103 reviews 103 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed December 8, 2012

My wife and I have stayed at the Rittenhouse many times, and it is an excellent hotel. It has a perfect location on Rittenhouse square. The rooms are good sized and very nicely appointed. Unlike some other comments that have been posted, I think the room decor is outstanding. So many top flight hotels these days have gone metal, sterile and cold with their decor, whereas the Rittenhouse rooms have a tremendous sense of home, comfort and sanctuary. These are rooms that you actually like to spend time in on a rainy day with a good book! I hope as the hotel refreshes the decor in 2013 that it doesn't lose any of these fine qualities, and resists the urge to go trendy.

Stayed December 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 11, 2012
Dear Travelpro513,

Thank you so much for your thoughtful comments. We will certainly keep our focus on comfort and home-like warmth when we refresh our rooms in the coming year. Our real focus will remain on personal service which will never change... no matter how many times we upgrade the product.

The fact that you are a frequent and repeat guest is very important to us. Please let me know if I may ever be of any assistance at all.

Best Regards,

Reg Archambault
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Jerusalem, Israel
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 4, 2012

This is not part of a chain, but I really enjoyed this hotel.
The rooms a re extremely well equipped, with a sitting area besides the bed room. They have great room service, including polishing your shoes free of charge and are very helpful in every way.
Considering the hotel grade, not too expensive.
Highly recommended!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, December 6, 2012
Dear yacovk,

Thank you for taking the time to let others know of your experience at the Rittenhouse. We are an independent hotel and are therefore more flexible than others when it comes to how we approach service. I am happy to see that you found us both refreshing and welcoming.

Please make us your hotel of choice in Philadelphia. We look forward to seeing you again soon.

Best Regards,

Reg Archambault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Rittenhouse Hotel

Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia
Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Philadelphia
#1 Business Hotel in Philadelphia
#2 Family Hotel in Philadelphia
#4 Green Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#7 Best Value Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Rittenhouse Hotel 5*
Official Description (provided by the hotel):
The AAA Five Diamond Award winning Rittenhouse Hotel (23 years consecutively) is rated one of the top hotels in the World as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or the city. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Our Sunday Brunch is rated #1 in Philadelphia. ... more   less 
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