I had the pleasure of a week-long business stay at The Rittenhouse, perfectly located on the northwest corner of Rittenhouse Square which is the best community in the city. It is less than five minutes to countless shops, boutiques, cafes and bars. The room itself was surprising large, and everything was very clean and comfortable. I am not sure if the service was as anticipated, it was almost as if they knew that I had a lower than average room rate and thus seemed less interested in me than some of the other guests. Steak dinner at the on-site Smith and Wollensky was excellent!

I was really disappointed! The hotel is shabby, the rooms pokey and sad (and I was upgraded to a suite) and the bathrooms were cramped and old fashioned. There is no charm --just drabness. I would pass on this experience. The valet parking is $49 and it took over 1/2 an hour to get my car in the morning and they weren't busy. Nothing was good here.

This is the second stay at the Rittenhouse Hotel and, once again, we were most impressed. Everything, from reservations to departure was topnotch. The rooms were large, clean and quiet. The location is perfect, allowing easy access to the historic area and UPenn. We had breakfast at their restaurant on two occasions. Food was good, service was perfect, and the view of Rittenhouse Square was quite nice.
Although the hotel itself is exquisite, what we most appreciated was the attentive and friendly service. This staff at this hotel went out of their way to make our stay comfortable and memorable. In fact, I had asked for a fan and one was promptly brought up to our room. It was a bit noisy, so I called housekeeping and requested another. I was told that they had no more fans. When I asked them to keep me in mind when one was returned, I was dumbfounded when I was told that they'd go out and buy one. Two hours later, a brand new fan was delivered to my room. If that's not service, I don't know what is! 5 STARS!

This is a lovely hotel in an excellent location. The restaurants and spa are wonderful. My room was clean and very nice. With the exception of the housekeeping staff and the bellman/valet staff, the hotel staff were not very friendly or warm. The front desk staff were slow to respond and void of personality and warmth. As a result, I did not like the feel of the hotel. I think with friendlier attentive staff this could be a great hotel.