This is a lovely hotel in an excellent location. The restaurants and spa are wonderful. My room was clean and very nice. With the exception of the housekeeping staff and the bellman/valet staff, the hotel staff were not very friendly or warm. The front desk staff were slow to respond and void of personality and warmth. As a result, I did not like the feel of the hotel. I think with friendlier attentive staff this could be a great hotel.