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“Perfect: Location, cleanliness, customer service, price!” 5 of 5 stars
Review of Latham Hotel

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Latham Hotel
3.5 of 5 Hotel   |   135 South 17th Street, (Walnut and 17th), Philadelphia, PA 19103 (City Center West)   |  
Hotel amenities
Ranked #26 of 83 Hotels in Philadelphia
Certificate of Excellence
Stockton, California
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect: Location, cleanliness, customer service, price!”
5 of 5 stars Reviewed September 4, 2014

Beautiful hotel. Walking distance to many wonderful restaurants, historic sites, museums. Incredibly reasonable price. Free shuttle to locations within 2 mile radius. Roman drove us to the Philadelphia Museum of Art and served as a knowledgeable tour guide during the trip. Much appreciated by us first-time Philadelphia visitors. We will return to the Latham.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 5, 2014
Dear SRuhstaller,

Thank you for taking a moment to share your experience. Our goal is to provide a flawless stay for each of our valued guests. We are always thrilled to receive 5 star reviews! Thank you for choosing The Latham Hotel Philadelphia, and for providing feedback for current and future guests of the hotel. We look forward to seeing you on your next visit to Philadelphia!

Sincerely,

Mike Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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1 review
5 of 5 stars Reviewed September 3, 2014

First Off, I have never been to Philly, but happy I came, Yes there are many hotels in the world and I have been to many myself, this one was different. Very nice sized rooms, super super comfortable beds, but the reason for my review is 2 people who made my stay extra special, the Bellboy "BRANDON" & the Bartender/Driver "JOHN". When you talk about service, it's these 2 guys. Brandon gave me what to do, we schmoozed etc..... hats off too you partna!
Then there was John, we got into a conversation of basketball, and he suggested that I go play at the 12th street gym, what an experience. I can play but these guys were ballers. But for a canadian I held my own, philly guys gave me the name "THE NORTHERN GHOST". Anyhow if your looking for a nice hotel with amazing staff, go here, ENJOY! I will return hands down.
ALL THE BEST JOHN & BRANDON - ELAN FROM MONTREAL, CANADA

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 10, 2014
Dear Elan,

Very glad to hear you enjoyed your stay here at The Latham, as well as your visit to Philadelphia. Thank you for taking the time to share the service you experienced from Brandon and John and glad to hear their suggestions were helpful and enhanced your time in our great city. Come see us again whenever your travels bring you to Philadelphia!

Many Thanks,

Mike Roberts
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Lebanon, Pennsylvania
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 2, 2014

As stated in previous reviews, our room was a bit smaller than expected for a "Deluxe Two Doubles" but this wasn't a concern considering the rate, cleanliness of the hotel/room and friendliness of the staff.

Staying in room 1010 (decent view!), we were immediately greeted by a housekeeper in the hallway who was extremely cheerful- asking if we required more towels and later bringing us a good number of extra bottled waters without having to ask, knowing that we were in the city for a night of birthday partying and would be "parched" by nights end.
She definitely started our experience off nicely and was tipped accordingly for it!

The valet service was a bit awkward however and higher-priced at $39.
From previous experience, the valet is generally placed outside of a location for convenience but the Latham's was located directly inside the lobby of the hotel so there was a bit of confusion as I believed the gentleman inside to be the bellman/doorman and had to ask if the valet service was available that day.

At any rate, the selling point of the Latham Hotel is undoubtedly it's location and the car service which is provided to all guests free of charge. This really ended up saving us money since we would've been paying $25 each ride if an Uber was requested.

A recommended find!

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 3, 2014
Dear knb0187,

Thank you for choosing The Latham Hotel Philadelphia on your recent visit to the area. Also, thank you for taking a moment to recognize Barbara, one of our room attendants that has been with us for 20+ years, she takes tremendous pride in serving our guests! Please allow me to apologize for any confusion regarding our valet process. Each of our valued guests are directed to our bellman located adjacent to our front desk, following the checkout process to store any luggage as well as coordinate vehicle retrieval from our third party valet parking provider. We are here to make your experience as seamless as possible, and will work hard to ensure any confusion with the process is eliminated moving forward.

Thank you again for your time and feedback, we look forward to seeing you again on your next visit to The City of Brotherly Love!

Yours in Hospitality,

Mike Roberts
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Quincy, Massachusetts
Level Contributor
4 reviews
4 of 5 stars Reviewed September 2, 2014

This hotel was in a wonderful location! My deluxe king room overlooked the street, was a great size, and the bathrooms were a great size and super clean. The staff was extremely helpful and kind however their valet system seemed a little confusing and nobody understood. Besides that I would certainly return here again and again.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 3, 2014
Dear CN02169,

Thank you for sharing feedback on your experience here at The Latham Hotel Philadelphia! I am very pleased to hear you were able to relax and enjoy some time in our great city. I am sorry to hear our valet parking process was confusing and would like get additional feedback from you on the specific aspects that caused confusion. If you would be kind enough to contact me at mroberts@lathamhotel.com or 215-825-3581, I would be delighted to speak with you further. Thank you again for your time and feedback. We look forward to welcoming you back to The Latham Hotel Philadelphia!

Sincerely,

Mike Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
158 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed September 1, 2014

Very clean and well kept. Staff was professional but not overly friendly. Elevators are small and the rooms are small, but that is to be expected in such an old building. If you don't mind having a small room, it's a great place to stay. We found this at a good rate on a holiday weekend. We had breakfast in the morning at their restaurant. Yeah.... uh just skip that and go across the street to grab some fast food, you'll be better off. Slow service, had to ask more than once just to get a cup of coffee. Food was boring and bland. Skip the food there, but the hotel is in a good location and nice.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 2, 2014
Dear Tbbeer,

Thank you for choosing The Latham Hotel Philadelphia. I am sorry to hear your experience, although enjoyable in several areas, fell short of ours and your expectations in several areas. We pride ourselves on providing friendly and welcoming service and I wanted to apologize that we did not provide this impression during your visit. I also wanted to apologize that your breakfast experience lacked the level of attentive and proactive service that we are known for at Urban Enoteca. Please do contact me directly prior to your next visit to Philadelphia. I would like to personally ensure your next experience exceeds expectations.

Thank you,

Mike Roberts
215-825-3581
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Isle of Lewis, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 1, 2014

Nice hotel, clean room, boutique feel to it. Very rainy the night we stayed here and sat in restaurant where we had dinner, nice dinner! watching the world go by. Great location, couple of mins walk away from centre! Our teen boys enjoyed location. Room had all we needed for overnight stay. Would recommend.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, September 2, 2014
Dear AnnieMac07,

Thank you for sharing feedback on your experience with us here at The Latham Hotel Philadelphia. Urban Enoteca, our Restaurant and Wine Bar is always a great choice for a meal or drink. Not only is the décor and ambiance great, but you cannot beat the location with our large floor to ceiling windows spotlighting one of the prime corners in Philadelphia. Thank you again for taking time to share comments on your visit. Come back and see us again whenever your travels bring you to Philadelphia!

Yours in Hospitality,

Mike Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 30, 2014

The decor was fun and modern, and the bed was comfortable. The room was very small, but that's to be expected for a prime downtown location such as this. Our room was next to the elevator, so we were woken up with dings every time someone came up to our floor. The location is perfect, but don't use the valet! For the length of time it took, it should have been free! (it's not- I don't remember the exact rate, but it was in line with any downtown hotel overnight valet charge). The problem is that the hotel outsources this service to a company that had 1 guy getting cars at 3:00 on a Friday. One guy working the valet for an entire hotel! We waited for about 40 minutes and I considered asking for the keys so I could get the car myself. There were only 3 people in front of us, but with the downtown traffic, it took 40 minutes to get our car. Having a hotel be the cause of almost missing a flight is not what I expected from an otherwise good hotel.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Latham Hotel, responded to this review, August 30, 2014
Dear Sara G,

Thank you for choosing The Latham Hotel Philadelphia on your recent visit. I am glad to hear you enjoyed the property, though wanted to extend my apologies for the elevator arrival dong, and valet parking issues you encountered during your visit. In an effort to provide the best possible experience, we are in the process of working with our elevator service provider to lower the volume of arrival dongs on all guest floors. I will also share your feedback regarding your valet experience with our 3rd party parking provider to ensure we are receiving the best possible service for each of our valued guests. Our expectation is a 15 minute average retrieval time for each of our valued guests and we will work hard to ensure we achieve our goal. Thank you again for your time and feedback, we hope to see you again soon!

Sincerely,

Mike Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Latham Hotel

Address: 135 South 17th Street, (Walnut and 17th), Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Philadelphia
#20 Romantic Hotel in Philadelphia
#27 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Latham Hotel 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Situated in a landmark building that dates back to 1907, The Latham Hotel welcomes guests to a coveted Rittenhouse Square address that seamlessly blends historic elegance with modern comfort. Our boutique hotel in Philadelphia's Center City is recognized on the National Register of Historic Places, showcasing the building's exquisite Victorian exterior along with a fully-renovated interior designed for today's urban traveler. For more than 40 years, The Latham Hotel has been offering guests a distinctive lodging experience among historic Philadelphia hotels, complemented by exceptional dining and gracious hospitality. Explore the city's illustrious past with a visit to the Liberty Bell and the National Constitution Center, located just minutes away. Expand your horizons at the Philadelphia Museum of Art, or cruise through Center City in style with our chauffeured 2012 Audi A8 sedan. Experience the historic spirit of Philadelphia at Rittenhouse Square's premier boutique hotel. ... more   less 
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Also Known As:
Latham Hotel Philadelphia

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