I WILL NEVER STAY IN THIS HYATT AGAIN AND WILL NEVER RECOMMEND IT TO ANYONE.
My husband and I booked the Hyatt for the Memorial Day Weekend. We arrived at 2:40 - since check-in was 3PM. The room wasn't ready so we told the young lady who was helping us we would wait in the bar. She said she would call us as soon as out room was ready. I guess her shift ended at 3 because she never called and never relayed the information that we were waiting. When we went back to check at 4PM, the gentleman who took her place upgraded us from corner city view to corner water view since our room was still not ready. This was the first in a series of weekend long mess-ups by the hotel.
The room itself was decent - but not amazing. Bathroom was nice - but no place to hang towels.
If you looked closely at the rest of the hotel you could see signs of wear in the furnishings and decor.
We had breakfast in the hotel both mornings. We expected to pay more in the hotel but also expected good service and good food. Most of the staff in the restaurant was inattentive, rude, or downright incompetent. Over easy eggs were undercooked. Scrambled eggs and bacon were overcooked and barely warm. Our waiter the second morning managed to spill orange juice, water, and coffee but never asked if we wanted to see a menu. The check came before we had finished eating.
Concierge service was laughable.
Philadelphia is a great place. This hotel is not.
- Official Description (provided by the hotel):
- Waterfront property. Neo Modernist Highrise. ... more less
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- Also Known As:
- Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
- Hyatt Regency Penns Landing
- Hyatt Regency Philadelphia Hotel
- Hyatt Philadelphia
- Hyatt Penns Landing Hotel