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“DECEPTIVE BUSINESS PRACTICE” 2 of 5 stars
Review of Hyatt Regency Philadelphia at Penn's Landing

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Hyatt Regency Philadelphia at Penn's Landing
4.0 of 5 Hotel   |   201 South Columbus Boulevard, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #36 of 82 hotels in Philadelphia
New York City, New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“DECEPTIVE BUSINESS PRACTICE”
2 of 5 stars Reviewed March 20, 2013

I prepaid for my stay with a ruelala voucher. The voucher was not cheap but it promised me a waterfront room with two cocktails per night. There was no dollar limit stated on the voucher for the cocktails. It took several attempts before a reservationist could even find a reference to the ruelala voucher before I could even make the reservation. Once the reservations were finally made, I stayed at the hyatt on two separate weekends. the first weekend i was told that i would have complimentary self-parking. Of course, since self-parking is $30 per nite, it was very much appreciated. Once i checked out on sunday and checked my credit card bill online, not only did the hyatt charge me for self-parking but they also charged me for the complimentary cocktails. I called to try and get this rectified and they said that a credit would be forthcoming. On the second weekend stay, when i checked out, i was told that the voucher had $11 limit per cocktail. I told the front desk that this was not referenced in the voucher itself so how could they impose such a restriction. It is a deceptive business practice to have a prepaid voucher not honored in the manner that was agreed at the time of purchase. The overall stay was ok. the room was very dusty. If you have allergies, you will need your meds. the onsite restaurant has an ok lunch menu. The lunch menu is pricey, the selection mediocre and definitely not worth it. The best deal is to sit by the bar and have appetizers. The staff for the most part is friendly. However, if you are service oriented, you should not stay here. I was treated like i was attempting to get a complimentary stay instead of attempting to get my prepaid voucher honored.

Room Tip: request a waterview room
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2013 via mobile

I booked this hotel through Expedia and got a great deal (less then $200) a night. We stayed for 2 nights. The location is great. Less then 10 minute walk from all the historical attractions but far enough from all the tourists and buses and noise. The concierge, Glen was absolutely wonderful and very knowledgeable. He pointed us in the right direction for great eats like Philly Cheesesteak and breakfast as well as places to see that might not be on tour regular itinerary. The room itself was clean and comfortable. We had a water view, king suite. I would definitely stay again if I could get another deal online. If you're willing to pay over $200 a night, then maybe go for something right in the historic district.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, DC
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

We stopped in Philly for a night on our way up to NYC and booked this hotel through Priceline. The hotel is easy to get to from he interstate and also close to the historic sights we wanted to see. Only complaint is that despite having the rooms available anyway, they made me pay $20 extra for a king bed instead of two queens simply because I had booked on Priceline. Parking has expensive but worth it. Valet was really helpful in the morning providing suggestions for how we spend our day and directions to get there.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Indianapolis, Indiana, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2013

STayed here for a conference. The room was great - large bathroom, view overlooking the river and a park. Within walking distance of historic philly as well as fabulous restaurants. Only negative was the restaurant - very slow with the service.

Room Tip: Ask for a room overlooking the river
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 14, 2013

Great hotel for historic philadelphia location. Within walking distance to Independence Hall, Liberty Bell, Old city district, and some great palces to eat all within a mile or so. The room was very comfortable, Bedding great, nice view of the river.
Walking accross the street to the historic district is safe, easy and less than 1/2 mile to Independence hall. Overall a great place with excellent service

Room Tip: If you drive here the garage is in and out and lots of parking in Phila. so its nice if you are goin...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Media, PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

My wife and I booked a stay at the Hyatt as a Groupon and decided to take the time the weekend after Valentine's day. We arrived in the early afternoon and checked in. We consulted with the Concierge on picking a place to eat. He was extremely knowledgeable and helpful, and made a reservation for us. He couldn't have been more friendly. When we went to the room, for some reason the flat-screen did not work. I had to unplug and plug back in for it to come on. After an hour or so we took to walking around the city on a unseasonably warm afternoon. We went into old city and hit a bunch of different bars, pubs, etc. We had a great time.

We did stop in the hotel bar afterwards for a night-cap. The crowd and staff were friendly enough as we chatted while finishing our drinks.

All around, a good place to stay (nice pool area as well).

Room Tip: Parking is $30 - valet is $35. If you are looking to go to downtown city hall, consider a cab..
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego, CA
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 14, 2013

I've stayed at about 15 hotels in Philadelphia, and this is one of my favorites. It's near most spots you'd want to see in Old City. Not in Center City, but for that reason it is quieter at night. Parking is rather expensive, and depending on how much walking you want to do, you may find street parking on the other side of I-95 and walk over. Views are good from most parts of the hotel, and you can walk to quite a few bars and restaurants (Zahav, City Tavern, Han Dynasty, Mac's) around 2nd, 3rd, and Market Street. Staff has always been good. It's got a pool and fitness center, and depending on the time of the year, there may be events in/around Penn's Landing. I believe the shuttle for SugarHouse Casino picks up right in front. All in all, a nice hotel for a low-key weekend.

Room Tip: Higher up usually equals better views, obviously.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hyatt Regency Philadelphia at Penn's Landing

Address: 201 South Columbus Boulevard, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
#22 Romantic Hotel in Philadelphia
#30 Family Hotel in Philadelphia
#30 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Philadelphia at Penn's Landing 4*
Official Description (provided by the hotel):
Waterfront property. Neo Modernist Highrise. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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