I prepaid for my stay with a ruelala voucher. The voucher was not cheap but it promised me a waterfront room with two cocktails per night. There was no dollar limit stated on the voucher for the cocktails. It took several attempts before a reservationist could even find a reference to the ruelala voucher before I could even make the reservation. Once the reservations were finally made, I stayed at the hyatt on two separate weekends. the first weekend i was told that i would have complimentary self-parking. Of course, since self-parking is $30 per nite, it was very much appreciated. Once i checked out on sunday and checked my credit card bill online, not only did the hyatt charge me for self-parking but they also charged me for the complimentary cocktails. I called to try and get this rectified and they said that a credit would be forthcoming. On the second weekend stay, when i checked out, i was told that the voucher had $11 limit per cocktail. I told the front desk that this was not referenced in the voucher itself so how could they impose such a restriction. It is a deceptive business practice to have a prepaid voucher not honored in the manner that was agreed at the time of purchase. The overall stay was ok. the room was very dusty. If you have allergies, you will need your meds. the onsite restaurant has an ok lunch menu. The lunch menu is pricey, the selection mediocre and definitely not worth it. The best deal is to sit by the bar and have appetizers. The staff for the most part is friendly. However, if you are service oriented, you should not stay here. I was treated like i was attempting to get a complimentary stay instead of attempting to get my prepaid voucher honored.
- Also Known As:
- Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
- Hyatt Regency Philadelphia At Penn`s Landing Hotel
- Hyatt Regency Penns Landing
- Hyatt Regency Philadelphia Hotel
- Hyatt Philadelphia
- Philadelphia Hyatt
- Hyatt Penns Landing Hotel
Phone Number:
Region:
United States >
Pennsylvania >
Philadelphia
> City Center East
Amenities:
Bar/Lounge
Business Center
Fitness Center
Restaurant
Room Service
Suites
Swimming Pool
Wheelchair access
#14 Luxury Hotels in Philadelphia
#35 Business Hotels in Philadelphia
#36 Family Hotels in Philadelphia
Price Range:
$$
Hotel Class:4 star (4*)
- Official Description (provided by the hotel):
-
Waterfront property. Neo Modernist Highrise.
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- Reservation Options:
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