We chose this hotel, as it was a great location and close to where the dinner cruises boarded. A very nice walk to where the boats are, and we didn't have to drive or take a taxi. The front desk staff are very friendly. We enjoyed a quick bite at the bar with a few drinks. Very cozy bar area with comfortable lounge seating as well, where we noticed quite a few people with laptops. The view from the windows is nice as well. I think that was my favorite place in the hotel. Our room was a little disappointing. It was not as nice as the web pictures depicted. It seemed more basic, which is fine if you are a business traveler and just need a place to sleep. The bathroom door was a french-door style, however there was a 1-inch gap between the doors, so if you are traveling with someone, they will be able to see inside if they choose! I requested a king bed, however we were given a room with two full-size beds. The bed that we chose to sleep in had such a bad squeak every time anyone moved. It was not just a mattress spring squeak -- it was as if someone was scraping their nails down a chalkboard squeak. We chose to eat breakfast in the restaurant -- deciding on the breakfast buffet. The hotel definitely made money off of us! $20 pp, and all I had was scrambled eggs, bacon, a slice of toast and a glass or orange juice. The kitchen staff unfortunately were a bit obnoxious. There was only a drape separating the kitchen area from the dining area. I am all for having fun at work, however they were very loud and cursing at each other. If there were families there with small children, it probably would not have been appropriate. I did like this hotel, and would stay here again if it was just for business. If we travel to Philadelphia again for pleasure, I think I may look into a more luxurious hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. It's unacceptable that staff would be loud as to interfere with our guest's enjoyment in general let alone with inappropriate language. I haven't received this comment previously but appreciate your sharing this information and it has been passed addressed with the Chef and team.
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We replace the beds as required and I apologize we didn't get to the one you had before the issue developed. It was good to learn you enjoyed your time in the bar and the close proximity to the boarding area for the dinner cruises. I do hope we may have the opportunity to welcome you back on another trip to Philadelphia.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.