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“Great location and service” 4 of 5 stars
Review of Hyatt Regency Philadelphia at Penn's Landing

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Hyatt Regency Philadelphia at Penn's Landing
4.0 of 5 Hotel   |   201 South Columbus Boulevard, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #38 of 84 hotels in Philadelphia
newmarket, on
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
“Great location and service”
4 of 5 stars Reviewed February 17, 2013

Just returned from a 2 day business conference stay, location is beautiful, right on the river, and a short walk to some great restaurants and bars. Myself and my colleagues received excellent service.
The daytime doorman is a first class gentleman, who made everyone feel right at home from day 1, and never missed a beat.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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883 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Union, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2013

We chose this hotel, as it was a great location and close to where the dinner cruises boarded. A very nice walk to where the boats are, and we didn't have to drive or take a taxi. The front desk staff are very friendly. We enjoyed a quick bite at the bar with a few drinks. Very cozy bar area with comfortable lounge seating as well, where we noticed quite a few people with laptops. The view from the windows is nice as well. I think that was my favorite place in the hotel. Our room was a little disappointing. It was not as nice as the web pictures depicted. It seemed more basic, which is fine if you are a business traveler and just need a place to sleep. The bathroom door was a french-door style, however there was a 1-inch gap between the doors, so if you are traveling with someone, they will be able to see inside if they choose! I requested a king bed, however we were given a room with two full-size beds. The bed that we chose to sleep in had such a bad squeak every time anyone moved. It was not just a mattress spring squeak -- it was as if someone was scraping their nails down a chalkboard squeak. We chose to eat breakfast in the restaurant -- deciding on the breakfast buffet. The hotel definitely made money off of us! $20 pp, and all I had was scrambled eggs, bacon, a slice of toast and a glass or orange juice. The kitchen staff unfortunately were a bit obnoxious. There was only a drape separating the kitchen area from the dining area. I am all for having fun at work, however they were very loud and cursing at each other. If there were families there with small children, it probably would not have been appropriate. I did like this hotel, and would stay here again if it was just for business. If we travel to Philadelphia again for pleasure, I think I may look into a more luxurious hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, May 27, 2013
Thank you for your feedback. It's unacceptable that staff would be loud as to interfere with our guest's enjoyment in general let alone with inappropriate language. I haven't received this comment previously but appreciate your sharing this information and it has been passed addressed with the Chef and team.

We replace the beds as required and I apologize we didn't get to the one you had before the issue developed. It was good to learn you enjoyed your time in the bar and the close proximity to the boarding area for the dinner cruises. I do hope we may have the opportunity to welcome you back on another trip to Philadelphia.

Best regards,

Mike Costello
General Manager
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Toronto, Canada
Top Contributor
50 reviews 50 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 12, 2013

I stayed at the Hyatt Regency for a work conference the first week of February. The hotel is about a 20 minute ride from the airport; approx $28 USD.

The view from the hotel was beautiful, overlooking the water and the museum along the habour front. The hotel itself is a bit isolated from other bars and restaurants within walking distance. Market street is about a 7 minute taxi ride full of shops and restaurants. I wouldn't recommend walking by yourself in the evening or night time. Take a taxi.


I had at the hotel bar. The food was good, a tad bit pricey, but not over outrageous.

The room was clean and spacious. While the decor were modern there were visible signs of wear within the room. the lower parts of the wall had marks on them, the fabric on the chair was worn and furniture had knicks in the wood.

The bed was comfortable and the room was quite. Overall good stay.

Room Tip: Rooms facing the water are serene and picturesque.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, February 18, 2013
Thank you for sharing the comments from your recent stay sailorann. Glad you enjoyed the views along the waterfront. Many guests enjoy the restaurant options available in the old city and society hill areas close by the hotel. Cabs are an option, many like to walk. Our concierge ican assist with information and the doorman can always hail a cab from closeby.

Great to read you enjoyed the bed and the food in the bar. Thank you for the note on the guest room. Our housekeeping team will review this. We have been undertaking a refreshing of some guest rooms that have needed the touch up. I apologize you got into your room before we did.

Thank you for staying with us. We appreciate it and hope there will be another visit soon.

Best regards,

Mike Costello
General Manager
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Downingtown, Pennsylvania
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 6, 2013

WE paid $46 dollars to self park! The room itself was dated and in need of paint. Heated pool was FREEZING cold and not useable. When we ate at the bar/restaurant, the staff was rude. food took over anhour to be served and order was wrong and it was cold. Room service took over an hour to be delivered as well.

Room Tip: Do not eat or order the room service. extremely slow and food comes out cold. staff very rude and n...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, February 11, 2013
Candy192,

My apologies for the disappointment you experienced in your stay with us. This is certainly not the feelings we want any of our guests to develop during their time with us. Your comments are being shared with our housekeeping and food and beverage management teams for follow up.

In the process of cleaning and inspecting your room any scratches to the paint on the woodwork should have been caught,noted and repaired. The rotation to the pool to address the temperature has been changed for the colder weather we have had and will help. There's no excuse for any type of rudeness or a less than helpful attitude. When we get comments on interaction with the associates of the hotel they are typically very positive. the follow up has begun.

Feedback is important to us so thank you for sharing yours. I wish it had been a great experience but this information will help us. I regret and inconvenience you experienced.

Best regards,

Mike Costello
General Manager
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culpeper
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2013

Recently stayed at Hyatt Penns Landing with my husband and 8 yr old daughter. While my husband did business my daughter and I saw some of the sights. We were pleased with this hotel. The room was clean with an updated feel. We were upgraded to a corner room of the 20th floor, therefore had great views of the city and river. Chris in the lobby was great at helping with directions to sites and restaurants. It is a several block walk to the visitor center and historic sites, but very do able. We walked most of the time, except when the temp dropped, we took a taxi. Friendly staff. Parking and food is expensive. Ate at Spasso's Italian Restaurant which was a short walk. Delicious homemade pasta. Went twice. Would definitely stay at this hotel when in Philadelphia again.

Room Tip: ask for a corner room on high floor.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, February 1, 2013
Dear Richardrobin,

Glad you were able to come along with your daughter during your hisband's trip to Philadelphia. sounds like you had a great time. Great to learn that you were pleased with the hotel and thank you for calling out the great service you got from Chris. We'll be sure to share your comments with him.

As you experienced, Philadelphia is a great walking city. If it's questionable from a weather standpoint we're always ready to assist with a taxi. Hope we'll see you again soon. Thank you for staying with us.

Best regards,

Mike Costello
General Manager
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Patchogue, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2013

My husband, two young sons and I stayed for a night to see the sites of Philadelphia. What a great location with a beautiful indoor pool. We booked the King Corner Waterview and my sons LOVED watching the boats go down the river and the battleship New Jersey docked across the river. We also had a view of the Benjamin Franklin bridge, the sunrise and the sunset. Since it was vacation, we enjoyed a lovely breakfast in bed that arrived promptly and professionally. I look forward to staying here with each trip to Philadelphia!

Room Tip: We booked on Hotels.com for the king corner waterview, but at check-in the woman said I had not and...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, January 28, 2013
Dear MRuben,

Very glad to learn about the fun visitto Philadelphia you had with your family. Glad your boys enjoyed the variety of ships and boats moving up the river......some pretty impressive vessels make their way past the hotel. The USS New Jersey is a great piece of history as well.

There's so many great sights located nearby. Hopefully it won't be too long before you'll be able to come back. We're looking forward to it.

Safe travels,

Mike Costello
General Manager
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

Great views and good location for Penns Landing and Old City. Parking on site in the garage is expensive. They charged for Internet which was annoying. Did love the room and the views! Very comfortable and got a great rate on Priceline, very good value compared to other hotels in Philly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review, January 24, 2013
Hello MJR,

thank you for staying here. We appreciate that.

Parking varies widely from city to city. We watch what is happening with parking rates at hotels nearby and similar to us. Our rates actually compare very favorably to the hotels we have looked at. Also, we offer self parking in addition to valet parking which is not the case everywhere and provides a little more flexibility.

Glad you enjoyed the location,room,views and were very comfortable. Hope we have you with us again soon. Thank you.

Safe travels,
Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Philadelphia at Penn's Landing

Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Philadelphia At Penn`s Landing Hotel
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Philadelphia Hyatt
Hyatt Penns Landing Hotel
Address: 201 South Columbus Boulevard, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Philadelphia
#31 Business Hotel in Philadelphia
#33 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Philadelphia at Penn's Landing 4*
Official Description (provided by the hotel):
Waterfront property. Neo Modernist Highrise. ... more   less 
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