We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 84 Philadelphia hotels

Hyatt Regency Philadelphia at Penn's Landing: Traveler Reviews

4.0 of 5
201 South Columbus Boulevard, Philadelphia, PA 19106 (City Center East)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Breakfast & More!
Hyatt Regency Philadelphia at Penn's Landing
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com Hotels.com
and 11 more sites!
72%
Ranked #34 of 84 hotels in Philadelphia
Write a Review

663 reviews from our community

Traveler rating
    190
    279
    106
    50
    38
See reviews for
Families
147
 
Couples
188
 
Solo
42
 
Business
159
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Downingtown, Pennsylvania
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“expensive and do NOT eat at the restaurant/bar”
2 of 5 stars Reviewed February 6, 2013

WE paid $46 dollars to self park! The room itself was dated and in need of paint. Heated pool was FREEZING cold and not useable. When we ate at the bar/restaurant, the staff was rude. food took over anhour to be served and order was wrong and it was cold. Room service took over an hour to be delivered as well.

Room Tip: Do not eat or order the room service. extremely slow and food comes out cold. staff very rude and n...
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by Candy192 for Philadelphia
Ask Candy192 about Hyatt Regency Philadelphia at Penn's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review
February 11, 2013
Candy192,

My apologies for the disappointment you experienced in your stay with us. This is certainly not the feelings we want any of our guests to develop during their time with us. Your comments are being shared with our housekeeping and food and beverage management teams for follow up.

In the process of cleaning and inspecting your room any scratches to the paint on the woodwork should have been caught,noted and repaired. The rotation to the pool to address the temperature has been changed for the colder weather we have had and will help. There's no excuse for any type of rudeness or a less than helpful attitude. When we get comments on interaction with the associates of the hotel they are typically very positive. the follow up has begun.

Feedback is important to us so thank you for sharing yours. I wish it had been a great experience but this information will help us. I regret and inconvenience you experienced.

Best regards,

Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
culpeper
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“enjoyed our stay”
4 of 5 stars Reviewed January 31, 2013

Recently stayed at Hyatt Penns Landing with my husband and 8 yr old daughter. While my husband did business my daughter and I saw some of the sights. We were pleased with this hotel. The room was clean with an updated feel. We were upgraded to a corner room of the 20th floor, therefore had great views of the city and river. Chris in the lobby was great at helping with directions to sites and restaurants. It is a several block walk to the visitor center and historic sites, but very do able. We walked most of the time, except when the temp dropped, we took a taxi. Friendly staff. Parking and food is expensive. Ate at Spasso's Italian Restaurant which was a short walk. Delicious homemade pasta. Went twice. Would definitely stay at this hotel when in Philadelphia again.

Room Tip: ask for a corner room on high floor.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask richardrobin about Hyatt Regency Philadelphia at Penn's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review
February 1, 2013
Dear Richardrobin,

Glad you were able to come along with your daughter during your hisband's trip to Philadelphia. sounds like you had a great time. Great to learn that you were pleased with the hotel and thank you for calling out the great service you got from Chris. We'll be sure to share your comments with him.

As you experienced, Philadelphia is a great walking city. If it's questionable from a weather standpoint we're always ready to assist with a taxi. Hope we'll see you again soon. Thank you for staying with us.

Best regards,

Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Patchogue, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Great Philly spot.”
4 of 5 stars Reviewed January 25, 2013

My husband, two young sons and I stayed for a night to see the sites of Philadelphia. What a great location with a beautiful indoor pool. We booked the King Corner Waterview and my sons LOVED watching the boats go down the river and the battleship New Jersey docked across the river. We also had a view of the Benjamin Franklin bridge, the sunrise and the sunset. Since it was vacation, we enjoyed a lovely breakfast in bed that arrived promptly and professionally. I look forward to staying here with each trip to Philadelphia!

Room Tip: We booked on Hotels.com for the king corner waterview, but at check-in the woman said I had not and...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 5 more reviews by MRuben for Philadelphia
Ask MRuben about Hyatt Regency Philadelphia at Penn's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review
January 28, 2013
Dear MRuben,

Very glad to learn about the fun visitto Philadelphia you had with your family. Glad your boys enjoyed the variety of ships and boats moving up the river......some pretty impressive vessels make their way past the hotel. The USS New Jersey is a great piece of history as well.

There's so many great sights located nearby. Hopefully it won't be too long before you'll be able to come back. We're looking forward to it.

Safe travels,

Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great views”
5 of 5 stars Reviewed January 23, 2013

Great views and good location for Penns Landing and Old City. Parking on site in the garage is expensive. They charged for Internet which was annoying. Did love the room and the views! Very comfortable and got a great rate on Priceline, very good value compared to other hotels in Philly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by MJ R for Philadelphia
Ask MJ R about Hyatt Regency Philadelphia at Penn's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review
January 24, 2013
Hello MJR,

thank you for staying here. We appreciate that.

Parking varies widely from city to city. We watch what is happening with parking rates at hotels nearby and similar to us. Our rates actually compare very favorably to the hotels we have looked at. Also, we offer self parking in addition to valet parking which is not the case everywhere and provides a little more flexibility.

Glad you enjoyed the location,room,views and were very comfortable. Hope we have you with us again soon. Thank you.

Safe travels,
Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“perfect for getaway”
4 of 5 stars Reviewed January 23, 2013

I've stayed at this hotel twice so far, but only for short stays, two nights at most. It's pretty clean, location is okay, it's a little remote but the location does give you nice views of the
Ben Franklin Bridge and Delaware River. I've only stayed when the weather was cool, I'm sure in the warmer weather it would be nice to take advantage of their sun deck and the river promenade. My husband swam in the pool and enjoyed it, said it was well kept. Will probably stay again so long as we get a good deal.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
See 2 more reviews by col18NewJersey for Philadelphia
Ask col18NewJersey about Hyatt Regency Philadelphia at Penn's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCatHyatt, General Manager at Hyatt Regency Philadelphia at Penn's Landing, responded to this review
January 28, 2013
Hello Col18New Jersey,

Thank you for the note. Many guests enjoy our unique location overlooking the Delaware River that still provides easy access to Old City. Hopefully you will get the chance to experience that in the warmer months along with the sun deck and waterfront area.

Thank you for staying with us. We appreciate it and hope to see you again soon.

Best regards,

Mike Costello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hyatt Regency Philadelphia at Penn's Landing
Check-in Check-in Check-out Check-out
 
 
Omni Hotel at Independence Park
Great value on a similar hotel
Philadelphia, PA
4.5 of 5 stars 595 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Philadelphia
Family-friendly
Alexander Inn
Alexander Inn 4.5 of 5 stars 758 reviews
Romantic
The Rittenhouse Hotel
The Rittenhouse Hotel 4.5 of 5 stars 352 reviews
Luxury
Hilton Inn at Penn
Hilton Inn at Penn 4.5 of 5 stars 348 reviews
Good for business
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown 4.0 of 5 stars 694 reviews
Show Prices ABS:HotelCheckRates-d122315?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d96735?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d224280?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d102463?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Philadelphia hotels
Sheraton Philadelphia Society Hi... 4.0 of 5 stars 236 reviews Hyatt at the Bellevue 4.0 of 5 stars 343 reviews Omni Hotel at Independence Park 4.5 of 5 stars 595 reviews Westin Philadelphia 4.0 of 5 stars 593 reviews
Show Prices ABS:HotelCheckRates-d112145?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d102510?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d112134?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d220059?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 84 hotels in Philadelphia, ranked by popularity

Been to Hyatt Regency Philadelphia at Penn's Landing? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hyatt Regency Philadelphia at Penn's Landing

Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Philadelphia At Penn`s Landing Hotel
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Philadelphia Hyatt
Hyatt Penns Landing Hotel
Address: 201 South Columbus Boulevard, Philadelphia, PA 19106
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotels in Philadelphia
#34 Family Hotels in Philadelphia
#34 Business Hotels in Philadelphia
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Waterfront property. Neo Modernist Highrise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Otel, Venere, Amex, Olotels, Agoda, Cheap Tickets, TIG Global, Tingo and HotelsClick so you can book your Hyatt Regency Philadelphia at Penn's Landing reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hyatt Regency Philadelphia at Penn's Landing, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hyatt Regency Philadelphia at Penn's Landing
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices