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“Handy, Clean, Great Location!” 4 of 5 stars
Review of Holiday Inn Express Philadelphia Midtown

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Holiday Inn Express Philadelphia Midtown
2.5 of 5 Hotel   |   1305-11 Walnut Street, Philadelphia, PA 19107   |  
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Ranked #33 of 83 Hotels in Philadelphia
Amman, Jordan
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Handy, Clean, Great Location!”
4 of 5 stars Reviewed January 1, 2013

Stayed a night here, booked two rooms for the kids and parents. rooms were clean and warm. location was fantastic for seeing local sites. staff are professional and helpful. I would stay again and recommend this hotel to all budget conscious travellers.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, January 4, 2013
Dear Rick T,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time.

Sincerely,
Holiday Inn Express Philadelphia Midtown
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657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Vancouver, British Columbia, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2012

Stayed here 2 nights on my trip. First was when I flew into Philly to catch Amtrak up to NY the next morning. Arrived very late, took the taxi from Airport to this hotel cost about $40 and it was a 20 mins ride or so. I stayed at this hotel in the summer&so I knew the service and rooms are great.

My first room the washroom was a lil dirty but it was late&I was tired so I didnt mention it to the Front Desk. I am sure they would have moved me into another room no problem. I returned a few days later for the Lakers game and the room was clean and everything was perfect.

I love this hotel. Love the service and love the breakfast and the location aswell. Tons of shopping a couple blocks down. Will always choose to stay here when visiting Philly! Thanx for another great stay!

Room Tip: All rooms are great. Stayed in a room near the elevator but never had any noise issues. Standard roo...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 28, 2012
Dear west_coast22,

Thank you for telling us about your stay. We appreciate all of your comments. We appreciate are return guests so much. We strive as a hotel to provide a clean, safe, and comfortable place to stay. With that being said we would like to apologize for the bathroom in your room. We are very sorry for the inconvenience. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for staying with us. We hope you enjoyed your time in Philly and hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Philadelphia Midtown
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Rochester, New York
Top Contributor
115 reviews 115 reviews
69 hotel reviews
Reviews in 52 cities Reviews in 52 cities
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed December 18, 2012

One night stay for business - was impressed with location, an easy walk to the major tourist attractions and great restaurants. Room was slightly larger than expected and beds were comfortable. The windows were a good size but the room (even moreso the hallway) had an odd odor. Breakfast was the major disappointment - some food was good, but most was not - and they kept running out of everything. Since the breakfast is the usual differentiator for HIE, this drags down my overall impression of the hotel. Public spaces look tired but not a big deal for me

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 21, 2012
Dear traveltime841,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. Thank you for telling us about your concerns about the breakfast. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Philadelphia Midtown
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Atlanta, Georgia
Top Contributor
71 reviews 71 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed December 12, 2012 via mobile

The last five or six reviews are a great set to figure out what this hotel is about. There is definitely something to be said for its phenomenal location in Centre City at a reasonable price. Also,the staff are very friendly. However, you definitely get what you pay for. The public areas look tired and have odd odors. The breakfast is hit or miss but struggles to keep things well stocked (particularly juices). If you're familiar with other Holiday Inn properties I would describe this as a pre-renovated Holiday Inn rather than the well-run, new feeling you usually get at a Holiday Inn Express.

Stayed December 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 21, 2012
Dear IL-ATL,

Thank you for telling us about your stay. We appreciate your feedback regarding your stay. We appreciate all of your thoughts and concerns regarding the hotel. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Philadelphia Midtown
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Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 2, 2012

I stay in the IHG properties(i.e. Holiday Inn) a majority of my hotel stays. With that said I know there is something to be said for each level of their properties. Holiday Inn express, hence the name, is not big on frills and amenities therefore when vacationing in big cities I usually look for more "bells and whistles" and want to be pampered. With all that said the value and location of the HI Express definitely make up for the lack of concierge, restaurant, and other amenities. You are in the theater district with restaurants abound and plenty of things to do. The hotel, while not opulent, is clean and the staff is very friendly and helpful. The rooms are of a good size and we had a great view from the 17th floor. I will be returning to this property in the future.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 6, 2012
Dear Wanderlust-itis,

Thank you for telling us about your stay with us. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Philadelphia Midtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
77 reviews 77 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2012

This hotel would be great except the service lacked and breakfast was terrible. I let them know multiple times that we would not be arriving until late in the evening to ensure they didn't give our room away. However, when we arrived, we were rather rudely told we had been moved to a handicapped room because they weren't sure if we were coming since we arrived so late. This is why I had told them multiple times! This wouldn't have been such a big deal except we were going to a wedding and had nice clothes that couldn't be properly hung in the short handicapped closet. So frustrating that they clearly hadn't listened and then were rude about it.

Breakfast was also horrendous! The staff serving it was great but the food was just so bad, especially the pancakes. Part of why I chose this hotel was because of the free breakfast but when it's hardly edible, it's not worth it.

Rooms were clean and location is great though!

Room Tip: If you're arriving late at night try to tell them so they don't give your room away.. Didn...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 12, 2012
Dear Jackie178,

Thank you for taking the time to write a review about your recent stay with us. It is great that you recognize our clean rooms, the housekeeping team takes great pride in their work and it is lovely that it is noticed and we do boast about our superb location. I am deeply sorry for the mix up of your reservation and the lack of communication about the late check in note not being put into your account. I appreciate you bringing this to our attention and trust that we will address the issues and assure you that proper measures will be taken to ensure that there will not be a recurrence.

While I understand that your stay was less than satisfactory, I hope that you would give us another chance to make your stay as best as it can be

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Israel
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2012

We were there for Thanksgiving. The location is great and the rooms are big and cozy, staff friendly . The breakfast is terrible , go elsewhere (there's a great coffee shop nearby ) for breakfast.
We really enjoyed Philadelphia and the location of the hotel is so central that you can walk everywhere.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Philadelphia Midtown, responded to this review, December 6, 2012
Dear isramedia,

Thank you for telling us about your stay with us. We appreciate all of your thoughts about the hotel. We hope you enjoyed your trip to Philadelphia during the holiday. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We appreciate your feedback about the breakfast service. We are always trying to find better ways to make this service better. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Philadelphia Midtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Philadelphia Midtown

Address: 1305-11 Walnut Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Philadelphia
#32 Business Hotel in Philadelphia
#36 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Philadelphia Midtown 2.5*
Number of rooms: 168
Official Description (provided by the hotel):
Discover all that Downtown Philadelphia has to offer at the convenient, clean and comfortable Holiday Inn Express Midtown Philadelphia. In the heart of Center City, you will have access to shopping, dining, entertainment and the arts. Holiday Inn Express Philadelphia Midtown is within walking distance to various historic sites including: Independence Hall, the Liberty Bell and the Betsy Ross House. Our hotel is convenient to many other attractions including the Pennsylvania Convention Center, the Avenue of the Arts, Philadelphia's Restaurant Row, Penn's Landing, Philadelphia Zoo and Museum area. A short subway ride away are professional sports venues: Lincoln Financial Field, Wachovia Center, and Citizens Ball park. Getting there is fast and convenient. Easy access to all major highways and only 8 miles from the Philadelphia International Airport, you ll spend less time in traffic and more time doing what you came to Philadelphia to do. Whether you re coming to Philadelphia for business or pleasure, rest assured your room at the Holiday Inn Express Midtown Philadelphia is your personal retreat. Relax and make the most of your day. Amenities such as free High-Speed Wireless Internet throughout the hotel, Complimentary Hot Breakfast Bar, Outdoor Pool, 32 LCD/HD TV s and comfortable bedding means every night is a great night and every day starts right. ... more   less 
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Also Known As:
Holiday Inn Express Philadelphia Midtown Hotel Philadelphia

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