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“WATCH YOUR CREDIT CARD AT THIS PLACE!!!!” 1 of 5 stars
Review of Crowne Plaza Philadelphia West

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Crowne Plaza Philadelphia West
3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131   |  
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Ranked #55 of 83 Hotels in Philadelphia
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“WATCH YOUR CREDIT CARD AT THIS PLACE!!!!”
1 of 5 stars Reviewed August 31, 2012

I went to my uncle's funeral and booked this place on Hotwire at the last minute. I paid for my room on Hotwire and paid for 4 nights for a total of $454.60. I checked out on July 3 and I didn't owe anything (keep in mind you have to put a credit card on file). Why this month on my credit card statement I have a charge for $892.78 from this place. I called and asked the front desk why? They stated that I paid through Hotwire and they didn't charge me. I told the lady that I am looking at the charge and they charged me on July 11! I stayed at this hotel from June 30-July 3! They told me that I had to talk to their accounting department. I work and I don't have time to keep calling!!! I just called my credit card company.

I was going back to Philadelphia soon and I thought about staying here, but I changed me mind! I will not do this again!!! This charge caused me to max out my credit card and it made my child's college tuition payment be rejected!!!! I told the lady this when I left her a message, but they don't care!!! Now, I have to move bills around to get my child's tuition paid!!!
Be careful with your credit card here!!!

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2012

I needed a night away from my family to refresh and was so pleasantly surprised by the special wing dedicated to women. The upgraded ammenities were great and I did feel more at ease with the additional security. Just the perfect getaway for a night! I even indulged in the complimenary hershey kisses in the room!
You can't go wrong!

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 28, 2012

I was here for four nights and the people are very nice. The hotel just got a new chef and their food is top notch! It doesn't just look cool, it tastes amazing. I was on the 8th floor and my room was perfect. Everything was clean, it worked...and I slept really well. They have a new bedding package so everything is white and crisp. It looks really modern! They have a really nice shuttle that will take you places but there are things to see and do within walking distance too. Everyone is extremely helpful and have lots of suggestions for you. I used their fitness facility a few times which was great because they have free weights, a universal machine plus the usual cardio. The fitness room looks out over the pool and there were families splashing and having fun. They were updating the lobby with new tiles when I was leaving so I can't wait to come back and see the new look!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 22, 2012

This hotel is not in downtown Philadelphia, but I was there for work and didn't have much time to explore the city anyway so it served its purpose. The hotel staff were very friendly and helpful, though it's far from the nicest hotel I've ever stayed. Had to leave around 2am to catch a train, and was shocked and appalled at the rampant and blatant prostitution that goes on at this hotel at that hour, but I guess it's not very different from many hotels in this area at that time of night. If I had a choice I would probably not stay at this hotel again, but it served its purpose for the time I was there without any major incidents.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review, September 8, 2012
Dear WorldTraveler526,

Thank you for taking the time to share your comments about your recent stay with us. It's nice to hear that our location suited your business needs and that you liked our friendly hotel staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry your stay was negatively affected by the atmosphere of the hotel at the time you were leaving. We highly value your views and feedback, as this allows us to constantly improve the service we provide. Rest assured that these issues will be looked into.

Thank you again for sharing your thoughts and concerns. I hope we have the opportunity in the future to provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 20, 2012

We took very little advantage of the amenities of the hotel, as we were there for a two day college tour. Room was clean, a bit small but fine. I was not blown away by the place, nor was I underwhelmed.

The location is very convenient to St. Josephs and was a short drive to Drexel and UPenn. Not far from Villanova either - so when college touring, it was a cost-effective, centrally located choice and we were not disappointed. A couple of restaurants in close walking distance - Chipotle, Starbucks.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 16, 2012 via mobile

I had higher expectations, but honestly I haven't stayed in a Crowne Plaza in quite some time. Regardless, I hope that other locations in the chain are better maintained than this property. There is some odor in the rooms and halls that was so bad I bought an air freshener from the nearby Target to mask the smell. The beds are somewhat uncomfortable as well.

The location is the best part though - several places to eat and Target is right there as well. However, next time I'll stay at the Hilton which was what I should have done in the first place.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Joy, Pennsylvania, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 15, 2012

My fiance and I stayed here for an impromptu trip to Philly. I used to live in the area, so I knew it would be a close walk to a lot of the places we wanted to visit.

For those complaining about price, c'mon. You know when you go to a large city, they always jack prices up. I thought the price was very good for what you get. I really liked the little "goodie" bag on the bed...ours had a lavendar pillow spray and some other cute extras.

The restaurant and bar at the hotel are very good. The bartender made us some very yummy drinks! Of course the prices are going to be a little more expensive, but they didnt cheap you on alcohol that is for sure!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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