We wanted to book The Embassy Suites in Philadelphia for a 2 night stay in May, 2013. We were sent to Hotelsone.com and did so. They made an error and canceled our reservation and rebooked it as new at a much higher rate. it took almost an entire day, going from one customer service representative to several others. They finally admitted that the error was theirs but there was a difference in price which was non-refundable. The hotel itself would not get involved and left us to struggle with hotelsone to get it straigntened out. If Embassy Suites continues to use this service, we will not book at this hotel again.
- Official Description (provided by the hotel):
- All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more less
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites