We booked a stay at this hotel, in August 2012, to stay on November 17 2012 - I was running the marathon the following day and needed to be at the starting line by 6am the next morning.
When I arrived, the front desk claimed that they never received my reservation, even though I was able to show a confirmation email with the correct dates. I had paid in advance and my card had been charged. The person in front of me in line had this problem as well.
The person at the front desk was completely unhelpful and unsympathetic, asking me to move aside and making no effort to determine why my reservation was not in their system.
We were forced to stay at the airport rather than at a hotel that we specifically booked in advance for its proximity to the marathon starting line.
Ridiculously incompetent and terribly unhelpful.
- Official Description (provided by the hotel):
- All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more less
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites