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“Unbearable noise from heating and fan in bathroom” 2 of 5 stars
Review of Embassy Suites by Hilton Philadelphia - Center City

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Embassy Suites by Hilton Philadelphia - Center City
3.5 of 5 Hotel   |   1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103   |  
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Earn Double HHonors Pts.
Ranked #51 of 83 Hotels in Philadelphia
GreenLeadersBronze level
Paris, France
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Unbearable noise from heating and fan in bathroom”
2 of 5 stars Reviewed November 7, 2012

Nice big suite BUT the noise from the heating system as well as the automatic fan in the bathroom were so loud it was not bearable . When I complained to the front desk they went through the motion to tell me they would send an engineer but I guess he/she could not do anything because the problem remained.
Complimentary Breakfast was plentiful but the breakfast room has seen better days

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, General Manager at Embassy Suites by Hilton Philadelphia - Center City, responded to this review, November 9, 2012
Thank you for staying with us and sharing feedback on your experience via TripAdvisor. I’m sorry you experienced noise with your heater and bathroom fan during your stay. Our maintenance staff works diligently to keep them in excellent, quiet condition and we are sorry to hear this was not your experience. We hope you will consider staying with us again the next time you are in Philadelphia. We’d love to make your stay with us the best hotel experience possible.

Thank you,

David Fabian
General Manager
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1,370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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English first
Richmond, Virginia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 7, 2012

This is a strange hotel - a circular high rise with multiple elevators in different locations on each floor. I was always turned around. The rooms are fairly roomy - like all Embassy Suites. It's a decent location in downtown Philly. Parking was sort of a pain. The cost to park was about $40 per night. When we pulled up late Friday night to check in, the parking attendant told us to go park in a garage around the corner and it would only be $9. My husband did that, but he ended up paying $40 anyway the next day to get out! There is some fine print we did not understand about having to be out by 7am the next day to get the "deal." I think the guy just didn't want to hassle with parking our car late at night.

The breakfast is in the Friday's restaurant that is inside the hotel. It was fine - good selection. The room was adequate. Certainly not luxurious but adequate. There were many weddings going on the weekend we were there - so there was always a very long wait for elevators. We were on a high floor so walking down with our luggage was not an option.

I probably would stay there again for a weekend in Philly, but there are better places. However, you get what you pay for and for our family of four, with breakfast included, it was a decent value.

Room Tip: I'd try to get a room on a lower floor in case it's jammed and you have to end up walking do...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, General Manager at Embassy Suites by Hilton Philadelphia - Center City, responded to this review, November 16, 2012
Thank you for taking the time to share feedback on your recent visit with us in Philadelphia. We are glad to hear we were able to meet your family’s needs however we are sorry we did not exceed them. We will take your comments on our parking policies, breakfast service, and elevator efficiency into account as we continuously work to improve our guest experience. We hope you will consider staying with us again and experiencing a hopefully improved quality of hospitality should your family return to the area.

Thank you,

David Fabian
General Manager
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Miami, Florida, United States
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 7, 2012

Nice place to stay for business, big rooms, comfortable beds, good location and every room has a balcony. My only complaint is that free Wifi is only available in the business center on the 2nd floor. They do have a Manger's happy hour every day and the bartender pours a nice drink! There is a Friday's located in the same building and fantastic restaurants and pubs/bars all within walking distance of the hotel. You can't beat the location.

Room Tip: If you want to stock your fridge with snacks & drinks or need toiletries, etc., just walk up to...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Halifax Ns
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 5, 2012

Location is superb, hotel is located on Benjamin Franklin Parkway, between the Museuem of Art(Rocky Staue area), and City Hall. Several dining places and pubs are located nearby. Breakfast was included and was hosted in attached Smitty's, buffet style with a wide variety of options. They also make omlettes to order. There was plenty of room for 5 of us, also included kitchenette , a nice balcony and seperate bedroom. Beds were doubles, which made it cosy.

Room Tip: For a group this is especially good location and excellent value.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Spent two nights here for a ladies weekend . Location was very walkable to restaurants, shopping, and the historic area. Beds were very comfortable and room was clean. Biggest downside was the elevators - small and not enough for this large hotel. Spent to much time waiting. Would stay here again .

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed November 5, 2012

For over $300 per night you would expect reduced parking, delicious breakfast and good accommodations. Unfortunately, staying over one Friday night in October at the Embassy Suites, dispelled our concept of what we could expect for $300. Plus, while we requested a non smoking room, we were placed in a room that obviously had been used as a smoking room, and we were told that this was the only room available.
We will not stay at Embassy Suites ever again.
The location in Center City was great but otherwise this property deserves a failing grade.

Room Tip: We were told that since we booked the room on a hotel discount website we had to take the room they...
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, General Manager at Embassy Suites by Hilton Philadelphia - Center City, responded to this review, November 7, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you did not find value in your experience at our property. Please accept our apology for the unpleasant smell in your room, we are currently working towards converting to a 100% non-smoking property and are in the process of freshening all of our spaces. We will take note of your room and be sure to address it. We value your input as we continually work to improve our guest experience. We hope you will consider staying with us again in the future so we can show you the true value in our hotel.

Thank you,

D. Fabian
General Manager
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NC
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 2, 2012

This Embassy Suites is perfectly located. We were in easy-walking-distance of the Museum of Art, Rodin Museum, Cathedral, City Hall, Suburban Street Station, Fairmont Park. There are dozens of restaurants within a 4-5 block range.

Our suite was spacious. The living area is among the biggest I've ever seen in an Embassy Suites. We have a small microwave and fridge. The beds are extremely comfortable. And we have two balconys---since I'm scared of heights, they didn't get much use but it was a nice place to watch the city come alive in the morning while checking the weather.

The staff is very friendly and helpful--from the desk staff to the housekeeping staff to the staff in the restaurant (although they did seem to be overworked at breakfast.)

I enjoyed my free breakfast; the oatmeal was good and the variety was plenty. The line was long for the omelets--so I skipped that. We went late and the place was crawling with people--so that was one of the few things I didn't like.

The other big problem are the elevators. They run slow--and they're very noisy at night. I could hear them in the living room--but, fortunately, not in the bedroom.

We will definitely stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Philadelphia - Center City

Address: 1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Philadelphia
#35 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia - Center City 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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