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“Wonderful Staff” 5 of 5 stars
Review of BEST WESTERN PLUS Independence Park Hotel

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BEST WESTERN PLUS Independence Park Hotel
3.0 of 5 Hotel   |   235 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #10 of 82 hotels in Philadelphia
Vineland, NJ
1 review
“Wonderful Staff”
5 of 5 stars Reviewed February 18, 2013

This is our second time staying at this hotel and it will not be our last, everything from the location to the wonderful beds was perfect, but I would especially like to give kudos to the staff. My husband and I originally had a two night reservation but due to some bad wheather that included snow and ice we had to come in a day later which they had no problem with. We even encountered an issue with an eroneous charge on our bank account from the hotel and when we called about it after our departure the two ladies on that evening Lynn and Jessica worked to find the error even calling me back once they resolved the issue and everything was fixed ( it was basically computer error). The efficient and pleasant manner that the situation was handled truly won me over. It is so hard to find true customer service these days, but the Best Western Independence staff proved that though rare it is still very much in existence. My husband and I will definitely be coming back for more anniversaries in the future.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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575 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
1 review
4 of 5 stars Reviewed February 17, 2013 via mobile

Arrived and there was no option to check in earlier. They offered the keep luggage as a courtesy. Breakfast in the morning was good. Make your own waffle, etc. (like most BWs). Nice that they have a tea and cookie time in the evening.

** there is no parking available. Only street parking and the option to leave it in a garage about a block away which costs $19.00/24 hours. If you move the car and come back you are charged again for the re-entry. If I knew this I would have used a different hotel. Parking cost me just as much as the hotel stay for one night.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2013 via mobile

BW has really improved and this BW Plus hotel was a gem. I think everyone did their best to make it great except that we had a transformer interruption so no power for a couple of hours. They provided flashlights, humor, wine and cheese! Will also say the location- downtown Philly- is always great but the parking is high ($20-$50). Yikes!
Will stay again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Glarus, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

This is the 2nd time staying at this hotel. I love the location, staff, and price. As others have mentioned the rooms are smaller than standard modern hotels but the rooms are very comfortable and VERY CLEAN. Hotel staff is great, very helpful and friendly. Good breakfast in the morning and coffee / fresh fruit is available all day. The Lobby is very comfortable and inviting, where you can hang out play chess or checkers or login to the computer to catch up on things or print your boarding passes for your flight home. The wifi also worked great in our room, had no issues at all. Attractions - liberty bell, independence hall etc. are just a short walk away. If you are looking for a clean room, friendly staff, in the heart of the city, look no further.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

The hotel is located in an old building, so the rooms are small. This and lack of on-site parking (a parking garage is 1.5 blocks away) are the only deficiencies worth mentioning. On the positive side, the rooms are clean, the breakfast is very good (cold/hot cereal, yogurt, scrambled eggs, sausages, waffles, sweets), the staff is friendly and helpful. The hotel is situated few blocks away from the historical landmarks.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2013

My husband and I just returned from a winter weekend in Philly (2 nights.) The Best Western near Independence Park is a great hotel with great location and service. We easily parked our car and were able to walk to all the historic sights. We discovered fun restaurants nearby. We'll be back in the fall with our daughter and son-in-law.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 2, 2013

I hate to give this hotel 3 stars but thats what it is. Its an average hotel. Nothing great but nothing really bad. I was super happy with the hotel. I have nothing bad to say about it. On our way to the Dominican Republic we had a little problem with my passport and had to stay here on a sunday night. luckily the us customs house is right across the street so thats why we picked it (short walk in the morning and we missed our flight ne ways) This hotel is in a historic section of town. lots of cool buildings and brick roads in the vicinity. lots of history and great achitecture. close to an awesome dave and busters too and a movie plex where we saw lord of the rings. it was probably the most fun night i had on vacation since dominican republic was horrible. i was actually happy the denied my passport and wouldnt let us board the plane sunday morning.

Room Tip: They are all good i guess
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Independence Park Hotel

Address: 235 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
#17 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Independence Park Hotel 3*
Official Description (provided by the hotel):
If you’re planning to “Visit Philly” this summer, be sure to stay the night at the Independence Park Hotel. We’re located in Philadelphia’s Historic District and the perfect spot to explore the city, catch a ball game, enjoy a show or just have fun! Stay with us and walk to the Liberty Bell, Independence Hall, Ben Franklin’s Post Office, Betsy Ross’s House, the National Constitution Center and Penn’s Landing. Plus, there are dozens of great restaurants, art galleries and museums to wander through in our historic neighborhood. And if you’re in Philadelphia on business, you will love our convenient location, free high speed Internet, complimentary 24/7 business pulse center and our award winning and pretty delicious complimentary continental breakfast. We are close to many corporate and government headquarters, as well as universities and renowned hospitals. Stay a night or longer and when you do, we promise to take good care of you. So, relax and enjoy our stunning architecture and host of complimentary modern comforts, designed to exceed today's demanding traveler needs. Make the most of your visit to Philadelphia, stay at Independence Park Hotel. Come be our guest! ... more   less 
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Also Known As:
Best Western Philadelphia
Philadelphia Best Western

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