I'm from out of town visiting my friend and we thought this would be a fun for the kids. We used the address 6 chestnut ave. which was posted on their website and it lead us to the wrong location. After paying for parking and searching for a few minutes we tried calling the number on their website. No one answered. We asked another tour bus where the duck bus was located and he told us we needed to go to 6th and market street. We found the bus, paid again for parking, and were relieved we still had 5 mins before the bus left. The manager Kelsey Berry told us we wouldn't be allowed on the bus because we didn't hear the safety explanation. We explained what we had been through and asked if in the time before the bus left she would tell us the safety steps. She told us she wouldn't and that's when I noticed the bus was filled, did they give our seats away? I showed Kelsey where the address their company listed led us and she said there was nothing she could do about it and that the rest of the days tours were booked. If she had tried to work with us or had been a little nicer I would not have written a review at all.
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