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“Exceptional customer service and great value!” 5 of 5 stars
Review of Homewood Suites Philadelphia

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Homewood Suites Philadelphia
3.0 of 5 Hotel   |   4200 City Ave, Philadelphia, PA 19131   |  
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Ranked #18 of 82 hotels in Philadelphia
Milwaukee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Exceptional customer service and great value!”
5 of 5 stars Reviewed March 16, 2013

We stayed for a weekend with our 1 year old daughter. The staff was incredible! They were polite, helpful, and referred to me by my first name when they saw me in the hallways/elevator. Like others said, the breakfast is nothing to rave about-- but it was free and so we didn't have high expectations. We had a one bedroom king suite-- very spacious and perfect with a small child. Our only complaint is that the heating/air system was very loud and woke our daughter multiple times in the night...but they allowed us to cancel our second night without a fee and were apologetic, even thought it was not their fault at all. I would definitely recommend this place-- it was very clean, great location, $5 parking, and an overall great value. Did I mention that the staff was awesome?!

Room Tip: If traveling with kids-- definitely get a suite, it is nice to hang out in the living quarters while...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed for an extended weekend in Philly. Hotel was safe and the spacious rooms were clean, tidy, nice and quiet. Good location near the highways. Front desk and housekeeping staff were superb and went above and beyond to serve us. Breakfast was mediocre but the staff was great. Great overall value for Philly!!

Cons: No wireless internet except for the lobby. (no biggie, used our LTE personal HotSpot) $5 daily parking across the street is about 1/4 mile downhill from the hotel. This is also where the $10 daily Valet spaces are. The parking lot looks ancient but it is staffed 24/7 with decent lighting and the gentlemen minding the lot were very friendly and eager to help. To access the pool and Gym you have to use the 2nd floor walkway into the neighboring Hilton - not a con really as the pool was very nice.

Room Tip: Ask for a high floor facing the reservoir if you would like a good view. Parking across/down the str...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, May 14, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2013

The staff, room, and food were all exceptional!! I had one of the most pleasurable stays ever, and it was made so wonderful mostly because of Bob, the General Manager. The staff are all amazing, and the food was delicicous. A real gem in Philly/Bala Cynwyd...

Room Tip: As for a view of the resevoir, as it will give you a nice view of Philadelphia in the distance.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, March 8, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scranton, Pennsylvania
1 review
3 of 5 stars Reviewed March 6, 2013

This hotel provides a pretty good "bang for your buck" and the facility is clean. There are a few things to be aware of. 1st, you have to walk to parking which is maybe 1/4 of a mile from the building, you also have to pay $5 dollars a night to park off the premises. It is not very comforting that there are signs in the lot that say "lot owners are not responsible for damage/theft to vehicle".
While I was there, a party happened in the room next to me and even upon asking for assistance the night staff/ "security" was very unhelpful and did not rectify the situation. The staff in the morning was helpful and did give me a refund, but I would much rather have paid for the night and gotten some good sleep. It is close to many restaurants and major highways so that is a plus. It is a decent place to stay overall.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, March 8, 2013
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we sincerely apologize for the inconveniences you experienced while staying with us. Thank you for your feedback and we hope to have another chance to provide you with a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

I loved this hotel. the staff was great and the breakfast was ok. (I would have liked more of a selection but it is included in rate so still good) Everyone was so friendly. Room clean and spacious. Great value and good for family. I would stay again! My daughter loved the pool. We were there for a cheer competition and the staff even congratulated my daughter on her big win. The kitchen was a big plus as we have 3 children and could store some of their items and even cook if I wanted....but hey who wants to cook??? Lol.....
We will be back!!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, March 8, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and if there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

Our room overlooked the reservoir and the city. We watched the Canada Geese in the reservoir. Although we were just 15 minutes outside the city, we felt relaxed and comfortable.
They had hard wired complimentary wifi in the room. Hard wired wifi wasn't convenient for an iPad, but they had wireless wifi in the lobby.
The staff made you feel like family. Very friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, March 8, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and if there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2013

The rooms were clean, neat and nicely appointed. The staff seemed to genuinely enjoy serving. Even the waitstaff at the breakfast buffet smiled and gave a cheery "Good Morning!". Speaking of the breakfast buffet, it was ample and had a wide selection: scrambled eggs, sausages, tater tots, scones, bagels, cereal, Belgian waffles, coffee and juice (and a special tip o' the hat to the delicious apple-cinnamon scones!). The only negatives: the view directly in front is of a water treatment plant (though beyond that is a beautiful view of downtown Philly). As others have noted, there's only wired Internet in the rooms.

Overall, an excellent value for a delightful travel experience. It's been years since I've been to a Homewood Suites. This experience will make me look for them first in the future.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Homewood Suites Philadelphia, responded to this review, March 8, 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and if there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites Philadelphia

Address: 4200 City Ave, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Philadelphia
#13 Business Hotel in Philadelphia
#23 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Philadelphia 3*
Reservation Options:
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Also Known As:
Homewood Suites Philadelphia - City Ave Hotel Philadelphia
Homewood Philadelphia
Philadelphia Homewood Suites

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